Question Acer Predator Helios 300 - 2060 Disconnecting?

[Etchee]

Hi Guys

As I have a child on the way I've had to purchasing a gaming laptop and get rid of my PC due to lack of a spare room, however this has been a nightmare for me.

About 3 weeks after I purchased it, it would appear that the GPU will sometimes disconnect or the driver will crash, I'm not sure which.

Sometimes I'll launch the game (WoW, Battlefield, FFXIV), and within 5 seconds of the card cranking up the game will freeze for around 10 seconds and automatically switch to the integrated GPU which provides around 5 fps. The only way to re-enable the GPU is to fully restart the laptop. Sometimes I can go days without this happening, days like today it has happened about 5 times.

When I go into PredatorSense that shows the GPU is idle after this happens, however it is still there in DXDIAG.

This problem doesn't always happen, but when I go to restart the laptop so the GPU turns back on I can get a windows error VIDEO_DXGKRNL_FATAL_ERROR - but this is only when I restart the laptop.

I have tried a clean removal and installation of the latest drivers and set the card as preferred in NVIDIA Control Panel; not sure what to do next, I'm praying it's a software issue as I really don't want to send it back to Acer, I originally thought it might be something to do with DX12 but I'm not sure about this now. I've not tried a clean installation of windows yet. I also don't think it's an overheat issue - the GPU never goes above 75 degrees and it idles at around 50 degrees before I even launch a game.

Here is a link to the exact laptop and specs
https://www.scan.co.uk/products/156...7-9750h-8gb-ddr4-1tb-nvme-ssd-6gb-rtx-2060-wi

Many thanks for reading!

 

[hang-the-9]

First step for a new laptops that is crashing is to contact the vendor for support, there is no need to start digging around the hardware to mess with it if you can get it fixed through warranty or just return it if you got it from a place with a good return policy. I would strongly try to fit a desktop in the place, once you start with trying to repair a laptop after they fix something the fix tends to not stick and in a year the thing can start crashing but now with no warranty. Or replace it for a new one that does not have the issues vs. trying to get a repair done like a motherboard swap. Way too often that leads to a stream of other issues after a repair. Myself I had a gaming laptop motherboard swapped out, after waiting a month to get it back it came back with the sound not working and clicking whenever it tried to play audio. Other reports online about things like that are common.