Acer Recovery stuck

[joeprice]

My Acer 5336 gets stuck at the Recovery screen when it says installing office 2010. Is there anyway i can fix this so I can access windows?

 

[Phillip Corcoran]

Why did you have Acer Recovery & MS Office Setup running at the same time?
I don't understand what one has to do with the other?

 

[Merrik]

OK this is not that bad.

You'll need to bring up the command prompt booting from a Windows 7 disk and then type:

DISKPART

Next type LIST DISK

Now you need to select your disk, so type (providing disk 0 is the disk you want): SELECT DISK 0

Now list the volumes, so type: LIST PARTITION

DON'T FORMAT OR DELETE the RECOVERY partition (this should be the first partition in the list - it will tell you Recovery)
Example: Partition 1 Recovery 15 GB

The second partition in the list should be about 100 MB, so select it by typing: SELECT PARTITION 2

Now type: FORMAT FS=FAT32

Now select partition 3 (which is where you had Windows installed) by typing: SELECT PARTITION 3

Now type: FORMAT FS=NTFS

OK you're done. Now restart your Acer recovery process and you'll be fine.

I just finished doing this for a friend just now. No longer hangs during the Office 2010 stage

 

[Zagyman]

OK this is not that bad.

You'll need to bring up the command prompt booting from a Windows 7 disk and then type:

DISKPART

Next type LIST DISK

Now you need to select your disk, so type (providing disk 0 is the disk you want): SELECT DISK 0

Now list the volumes, so type: LIST PARTITION

DON'T FORMAT OR DELETE the RECOVERY partition (this should be the first partition in the list - it will tell you Recovery)
Example: Partition 1 Recovery 15 GB

The second partition in the list should be about 100 MB, so select it by typing: SELECT PARTITION 2

Now type: FORMAT FS=FAT32

Now select partition 3 (which is where you had Windows installed) by typing: SELECT PARTITION 3

Now type: FORMAT FS=NTFS

OK you're done. Now restart your Acer recovery process and you'll be fine.

I just finished doing this for a friend just now. No longer hangs during the Office 2010 stage

 

[Zagyman]

Hi there. Having the same problem with my PB laptop recovery. When I go to change the disk parts I get a message virtual disk services error. Format is not allowed I. The current boot, system, page file, crash dump or hibernation volume. Any ideas?

Cheers

Steve

 

[Dawizkid]

OK this is not that bad.

You'll need to bring up the command prompt booting from a Windows 7 disk and then type:

DISKPART

Next type LIST DISK

Now you need to select your disk, so type (providing disk 0 is the disk you want): SELECT DISK 0

Now list the volumes, so type: LIST PARTITION

DON'T FORMAT OR DELETE the RECOVERY partition (this should be the first partition in the list - it will tell you Recovery)
Example: Partition 1 Recovery 15 GB

The second partition in the list should be about 100 MB, so select it by typing: SELECT PARTITION 2

Now type: FORMAT FS=FAT32

Now select partition 3 (which is where you had Windows installed) by typing: SELECT PARTITION 3

Now type: FORMAT FS=NTFS

OK you're done. Now restart your Acer recovery process and you'll be fine.

I just finished doing this for a friend just now. No longer hangs during the Office 2010 stage

Thank you this also works for a Gateway NE56R10u, was the exact same problem. In answer to Phillip's comment this was the recovery re-installing the Microsoft Office software along with 41 other installations.

 

[geeksalive]

Simply reformatting wasn't sufficient, in my case. To get the reinstall to succeed without getting stuck on Microsoft Office 2010, I had to delete the main partition and the little 100 MB partition, leaving only the recovery partition (PQSERVICE), on which I set the boot flag. (I used a bootable PartedMagic CD, but any Linux distro with gparted should work.) Then I booted from the hard disk drive, and everything proceeded normally, and it didn't get stuck

Read starting here:
http://community.acer.com/t5/Desktops-All-In-Ones/stuck-on-system-restore-installing-office-2010/m-p/212291#M7916

 

[geeksalive]

Why did you have Acer Recovery & MS Office Setup running at the same time?
I don't understand what one has to do with the other?

They're not. Acer/Gateway Recovery is putting Windows itself & various bloatware on the machine, including the Best Buy app, the trial version of Microsoft Office 2010, trial version of McAfee, etc. It's not setting up MS Office, it's just copying the trial version of MS Office onto the C: partition.

During that long process it displays status messages so that you don't give up waiting for it to complete. Unfortunately, it often gets stuck while the status message says it's processing Microsoft Office 2010.

Obviously the Acer Recovery software is buggy. Nobody seems to know, more specifically than that, what causes the problem. But the workaround is to delete both the C: partition and the 100 MB partition, mark the PQSERVICE partition bootable, and then start the recovery process afresh.