Acer v13 not working keyboard

[giovanissima24]

Hi,

My laptop acer aspire v13 keyboard won't work and I'm hoping someone can tell me what I did and what I can do to fix it please.I was writing a word document when it stopped working. The mouse is working. The laptop appears to be ok apart from this .fn and f are working .I don t get it

 

[Laptop_Nerd]

Hi,

Please do refer to this troubleshooting steps to help you identify if it's a hardware or just a software issue.
- Check keyboard language settings.
- Open Control Panel and look for Region and Language.
- Check all tabs if they are all set to United States.
- If that doesn't work, try pressing those following keys which are not working using your onscreen keyboard (Ease of Access look for Onscreen keyboard)
- Connect an external keyboard and see if the same problem will persist because if does you may need to consider on doing a complete Factory Reset cause it's a problem with your operating system.
- If all those keys are working just fine it's time to replace the keyboard.

 

[giovanissima24]

I tired using an external keyboard and I stii have the same problem.thanks