Question Acrobat DC issue when creating PDF from Outlook desktop

[nicos18]

Hi all!

I am trying to convert some emails in PDF with Outlook desktop for archiving purpose.

But I have issues with this: at some point, both Outlook and the Acrobat creation applet crash and nothing is saved; also if I restart the computer or Outlook I have the same result.

A few days, an Adobe technician accessed my computer and did something, such as cleanup Acrobat and reinstall, so did I, but without success.

The most annoying thing is that Acrobat is very expensive, and it doesn't work well, while other less pricey alternatives such as Kofax PowerPDF, Nitro and PhantomPDF don't have any problem at all.

Could you help me find what's the source of the problem?

Thanks

 

[rgd1101]

nothing in event viewer?
reinstall those 2 app?

 

[nicos18]

nothing in event viewer?
reinstall those 2 app?

In event viewer there are only critical errors of outlook, but when I killed the process.

And yes, I reinstalled both Office 365 and Acrobat, and I also tried to do an in-place upgrade of Windows, then as last resort I deleted and created again an Outlook profile.

Nothing.

The other PDF software if they don't create a PDF at least skip the email, while Acrobat freeze, and nothing happens.