After de-installing and re-installing Norton (as well as Constant Guard) Windows 7 says it's not genuine. Have had Windows 7 f

[Sunny666]

After de-installing and re-installing Norton (as well as Constant Guard) Windows 7 says it's not genuine. Have had Windows 7 for years, though! I am flabbergasted....What can I do?
(Am relatively computer illiterate, hence, every response that takes this into consideration would be greatly appreciated!)

 

[COLGeek]

Did you try to re-activate Windows?

http://windows.microsoft.com/en-us/windows/activating-windows-faq#1TC=windows-7

 

[Sunny666]

Did you try to re-activate Windows?

http://windows.microsoft.com/en-us/windows/activating-windows-faq#1TC=windows-7

 

[Sunny666]

Yes, I did. It didn't work and kept trying to validate. However, I tried to type in my product key, but always got a message saying that I was using "unacceptable characters"....my product key begins with two "0"s....

 

[FALC0N]

Info on the system would be really helpful here. Was this a pre-built machine, like HP or dell, or is it a homebrew/local shop built machine? Was the system originally 7 or upgraded? And yes, it does matter.

 

[Sunny666]

Info on the system would be really helpful here. Was this a pre-built machine, like HP or dell, or is it a homebrew/local shop built machine? Was the system originally 7 or upgraded? And yes, it does matter.

 

[COLGeek]

Have you tried the manual method (call in to MS)?

 

[Sunny666]

Have you tried the manual method (call in to MS)?

I've been on the phone for HOURS....with Dell, with Microsoft...AND I've been to the Geek Squad....

 

[Sunny666]

Just had the issue resolved - thanks to a capable Microsoft rep.
Thanks to all who were so kind to respond to my post!

 

[COLGeek]

What did MS do or advise you on? Please share.

 

[pmignini]

Just had the issue resolved - thanks to a capable Microsoft rep.
Thanks to all who were so kind to respond to my post!

What was their solution? I am having the same problem and no fixes seem to work. Help!

 

[Sunny666]

I wouldn't be able to say! They did do a system restore, though - of that I'm sure. The issue must have been caused by updates that were installed just a day prior. Sorry that I can't be of more help!