after mouse stop working windows 10 BOSD

Noxiuz

Commendable
Jul 12, 2016
38
0
1,530
the problem only happens when i am gaming after 10 seconds when the match starts the mouse is still on but not responding to my moves? after some seconds windows 10 crash saying critical process died, sometimes doesn't say what the problem is and the pc just shuts down and if i try to turn it on it wont do anything unless i turn off the psu and then turn it back on,
before writing this i was playing and the mouse didn't respond but the pc didn't BOSD or turn off because it didn't last more than 5 seconds but it was doing it for almost 1 minute then it stopped and i could play the entire match with no problem the game doesn't freeze when this is happening,
yesterday i had a BOSD but it was an error about the USB and both the mouse and the kb turned off and seconds later windows 10 bsod but i don't remember the name of the error it was usb. something
i'm trying to upload the memory.dmp in drive it wont let me

if i get better connection i will upload it but for now this is all i have

Problem Event Name: BlueScreen
Code: ef
Parameter 1: ffff90898fa6c7c0
Parameter 2: 0
Parameter 3: 0
Parameter 4: 0
OS version: 10_0_15063
Service Pack: 0_0



The computer has rebooted from a bugcheck. The bugcheck was: 0x000000ef (0xffff90898fa6c7c0, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 3c768869-2104-477e-b0db-caa59f1abe34.




The computer has rebooted from a bugcheck. The bugcheck was: 0x0000007a (0xffffe48724036a18, 0xffffffffc0000185, 0x00000000bcbcc860, 0xfffff80ed8419ee4). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 12d7e8b4-4833-4cbd-ae8f-c600e05e6f03.





edit


On Wed 7/26/2017 8:01:31 PM your computer crashed
crash dump file: C:\WINDOWS\Minidump\072617-64937-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x16C3F0)
Bugcheck code: 0xEF (0xFFFF90898FA6C7C0, 0x0, 0x0, 0x0)
Error: CRITICAL_PROCESS_DIED
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a critical system process died.
There is a possibility this problem was caused by a virus or other malware.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.




On Wed 7/26/2017 8:01:31 PM your computer crashed
crash dump file: C:\WINDOWS\memory.dmp
This was probably caused by the following module: ntdll.sys (ntdll!RtlLookupFunctionEntry+0x795)
Bugcheck code: 0xEF (0xFFFF90898FA6C7C0, 0x0, 0x0, 0x0)
Error: CRITICAL_PROCESS_DIED
Bug check description: This indicates that a critical system process died.
There is a possibility this problem was caused by a virus or other malware.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: ntdll.sys .
Google query: ntdll.sys CRITICAL_PROCESS_DIED



On Mon 7/24/2017 4:11:27 PM your computer crashed
crash dump file: C:\WINDOWS\Minidump\072417-48312-01.dmp
This was probably caused by the following module: usbccgp.sys (usbccgp+0x29EE4)
Bugcheck code: 0x7A (0xFFFFE48724036A18, 0xFFFFFFFFC0000185, 0xBCBCC860, 0xFFFFF80ED8419EE4)
Error: KERNEL_DATA_INPAGE_ERROR
file path: C:\WINDOWS\system32\drivers\usbccgp.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: USB Common Class Generic Parent Driver
Bug check description: This bug check indicates that the requested page of kernel data from the paging file could not be read into memory.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.




Conclusion
--------------------------------------------------------------------------------

4 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

ntdll.sys

If no updates for these drivers are available, try searching with Google on the names of these drivers in combination with the errors that have been reported for these drivers. Include the brand and model name of your computer as well in the query. This often yields interesting results from discussions on the web by users who have been experiencing similar problems.


Read the topic general suggestions for troubleshooting system crashes for more information.

Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.


here is the 3 mini dump files

https://drive.google.com/open?id=0BzEc79JEfPhiQTRkaGF6QzhQNW8


 

Colif

Win 11 Master
Moderator
1. Can you download and run who crashed - it will give us a glimpse of the errors you getting and might help us solve them

Copy/paste summary in here and I see what I can do :)


2. Can you follow option one here
and then do this step below: Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD

that creates a file in c windows/minidump
copy that file to documents
upload the copy from documents to a cloud server and share the link here and someone with right software to read them will help you fix it :)
 

Noxiuz

Commendable
Jul 12, 2016
38
0
1,530


thank you Colif
 

gardenman

Splendid
Moderator
Hi, I ran the dump file(s) through the debugger and got the following information: https://pastebin.com/4mrrN52q

File: 072417-48312-01.dmp (Mon Jul 24 19:11:27.865 2017)
BugCheck: [KERNEL_DATA_INPAGE_ERROR (7A)] {ffffe48724036a18, ffffffffc0000185, bcbcc860, fffff80ed8419ee4}
Probably caused by: memory_corruption (Process: System)

File: 072617-64937-01.dmp (Wed Jul 26 23:01:31.321 2017)
BugCheck: [CRITICAL_PROCESS_DIED (EF)] {ffff90898fa6c7c0, 0, 0, 0}
Probably caused by: ntkrnlmp.exe (Process: svchost.exe)

File: 070917-55406-01.dmp (Sun Jul 9 22:18:50.161 2017)
BugCheck: [DRIVER_IRQL_NOT_LESS_OR_EQUAL (D1)] {fffff8023cf013e0, 2, 8, fffff8023cf013e0}
Probably caused by: ntkrnlmp.exe (Process: witcher3.exe)

I can't help you with this. Wait for someone else to reply. Good luck.
 

Colif

Win 11 Master
Moderator
Old drivers & software that might be cause:

VBoxUSBMon.sys (dated Tue Sep 15 2015) - VirtualBox USB Monitor Driver
dtliteusbbus.sys (Dated Mon Dec 28 2015) - Part of Daemon tools lite virtual USB BUS
dtlitescsibus.sys (Dated Thu Sep 24 2015) - Daemon tools again
viahduaa.sys (Dated Tue Jun 16 2015) - VIA High Definition Audio Function Driver(see motherboard web site for update if available)

unknown driver
MpKsle410f036.sys (dated Tue May 19 2015) - Perhaps part of an online booking system for lodgings
 

gardenman

Splendid
Moderator
Earlier I spent a while looking up a very simlilar Mp.....sys file that was showing up in a dump file on my system. I believe it's part of Microsoft's anti malware software.

MPKSL.... Is indeed part of MSE's protection. The details on what, how, why, and where are not known to me, but the KSL part of the name means Kernel Support Library and I assume that MP may mean Malware Protection.
Source: https://answers.microsoft.com/en-us/protect/forum/mse-protect_scanning/multiple-files-starting-with-mpksl-keep-trying-to/05886700-30ac-4512-a943-7221bf0f1a90
 

Colif

Win 11 Master
Moderator
that would make sense, you never know, person might have booked lodgings :)

Most PC I look at the listings off shows defender definitions from 2015, which seems odd but I have seen them enough to figure its a default date.
 

Noxiuz

Commendable
Jul 12, 2016
38
0
1,530
so i was testing again and i receive this one
the new dump file is 072717-33234-01


On Thu 7/27/2017 6:39:03 PM your computer crashed
crash dump file: C:\WINDOWS\Minidump\072717-33234-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x16C3F0)
Bugcheck code: 0xEF (0xFFFFC8009574F4C0, 0x0, 0x0, 0x0)
Error: CRITICAL_PROCESS_DIED
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a critical system process died.
There is a possibility this problem was caused by a virus or other malware.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

Edit
my bad i didn't check before posting but is the same error

thank you both for your precious time
 

Noxiuz

Commendable
Jul 12, 2016
38
0
1,530


i just deleted daemon because it was disabled anyway and the driver for the audio if i update it windows 10 wont install stereo mix and the 64bit software VIAHD and i cant find VirtualBox USB Monitor Driver to delete it :(
 

Noxiuz

Commendable
Jul 12, 2016
38
0
1,530
thanks Colif and no problem take your time
im searching for the audio driver i just hope is not the mobo hehe

the mobo comes with 2 usb 3.0 and the desktop have a cable for 2 usb 3.0 on the front
i had an android emulator but i don't remember the name because i deleted it month ago
 

gardenman

Splendid
Moderator
The VBoxUSBMon.sys driver is a part of the VirtualBox software. I updated my VirtualBox a few months back and I currently have a the following file on my system:

Image name: VBoxUSBMon.sys
Timestamp: Fri Apr 28 11:36:57 2017 (59036199)

There may be an even newer version as it's been a few months since I've checked. You can update the driver by downloading a new version of VirtualBox and installing it (when asked, be sure to allow it to install drivers).

If you don't use VirtualBox, you can probably uninstall it from the control panel.

VirtualBox Download page: https://www.virtualbox.org/wiki/Downloads
 

Noxiuz

Commendable
Jul 12, 2016
38
0
1,530

i had NOX and bluestacks but i don't have it on my pc anymore and i don't use virtual box software

mobo version is 5.0

my pc finished searching the file or driver file? VBoxUSBMon.sys
here C:\Windows\System32\drivers

should i delete it? and can i update my mobo rev 5.0 drivers to from a mobo rev 6.0?
 

gardenman

Splendid
Moderator
Bluestacks - Android emulator.
Nox - Android emulator

So it's likely one of those (maybe both) installed the VirtualBox driver.

I just did a little searching and found out that sometimes when people remove the driver they have problems with their network cards afterwards (unable to connect to internet). You might want to wait for Colif's wisdom on this.

I also read that you can remove the driver by going in to Control Panel / Network and Sharing Center / Change Adapter Settings .. and remove it from there. (Safer than deleting the file). You can also disable it in there, then if things are OK in a week, uninstall it from the same place (Control panel).

Wait for Colif's answer on this.
 

Noxiuz

Commendable
Jul 12, 2016
38
0
1,530

im using my phone like a router via usb
right now i only see 2 adapters one from the motherboard and the other from my phone

http://prntscr.com/g17xer



Edit

so i was testing again and the gpu usage is only at 37% the game stutters and the frame time sometimes spikes up to 40ms thats when the mouse stop responding then when the frame time drops to 16ms the mouse is working again
the game stutters almost all the time and have screen tearing when i move slow the camera

my graphic card is a r9 270 2gb from msi and is always uptodate
 

Noxiuz

Commendable
Jul 12, 2016
38
0
1,530


drivers of the audio or bios?

hey i was playing right now and the 2 games i was testing was witcher 3 and war thunder
the gpu in witcher 3 is 99% all the time but in war thunder the gpu is sometimes 35% or 65% depending on the map
and both games doesn't have vsync but witcher 3 runs way better the screen doesnt have tearing like in war thunder
the problem about the mouse is only in war thunder i don't know why is causing bosd only in that game :/
 

Colif

Win 11 Master
Moderator
do you use kies to connect phone or is it on PC for upgrading reasons? Do you have steelseries mouse or KB?

ssudbus.sys (Dated Wed Aug 24 2016) - SAMSUNG USB Composite Device Driver. Likely a part of Samsung Kies.
sshid.sys (Dated Mon Dec 19 2016) - SteelSeries Engine HID Driver
ssdevfactory.sys (Dated Wed Oct 19 2016) - SteelSeries Engine Device Factory Driver

wonder if its normal to have 2 audio drivers
AtihdWT6.sys - AMD High Definition Audio Function Driver
as well as the VIA driver already mentioned

I can't see anything obviously USB related except the Samsung drivers which might have to run to use phone.
 

Noxiuz

Commendable
Jul 12, 2016
38
0
1,530


no i just use thettering with a usb to use mobile data or internet wifi
with the mouse i'm using a steel serie diablo 3
the keyboard is a logitech G510
the amd hd audio is only active if i use an hdmi
i just want to mention when the room is cold with the a/c on the bosd and the mouse turning off doesn't happens until now
the gpu,cpu and psu aren't overheating
cpu temp while playing 45c idle is about 38
gpu while playing 62c idle is about 34c
the pc was clean but i still to removed some minor dust
cleaned the ram/ram slots,psu and gpu/slot
 

Colif

Win 11 Master
Moderator
ntdll.sys, which who crashed blamed originally, might be a virus. It is mixed up with a Microsoft file called ntdll.dll, but there are only a few mentions of ntdll.sys - https://www.neowin.net/forum/topic/1286022-windows-10-constantly-crashing-critical-process-died/

I would run AV and malwarescans

usbccgp.sys = USB Generic Parent Driver and is part of windows. Usbccgp.sys is a parent driver for composite devices that supports multiple functions.

Try upgrading the steelseries Engine software, it might be the cause of the problem. I use a steelseries Sensei and Diablo 3 headset is around somewhere. I stopped using headset when Steelseries Engine 3 stopped recognising my mouse, I just uninstalled the software - mouse remembers its profiles.
 

Noxiuz

Commendable
Jul 12, 2016
38
0
1,530


yesterday i updated the graphic card and the via hd audio
i only installed the steelseries engine 3 one time because the mouse remembers the settings even if i delete the software

here is the malwarebyte scan
http://prntscr.com/g1kkn0
2 scan where only games are installed
http://prntscr.com/g1l7yw

in the third HDD didn't find anything
malwarebytes and defender didn't find ntdll.sys