after rebooting using f12 then asks for pw type in pw then loads window files tgen screen turns black then i F8 tgen it com

[lucillegutierrez]

Access denied after i enter my pw
what did i do wrong. is there a simple fix or should i take tge lap top to a repair shop?

 

[mouse24]

Can you go into more detail? Not entirely sure whats happening.

 

[lucillegutierrez]

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Can you go into more detail? Not entirely sure whats happening.