Question After Successful Setup of Roku Express Box & HDCP "Unplug" Ritual, I Get Blank Screen

[michaelm101]

After successfully setting up the Roku Express (tiny) box, I got the HDCP message stating that I needed to do an "unplugging" ritual to make it all work,

I did it and now the TV screen is blank/blank. I'm on the phone with support staff and this guy has no concept of troubleshooting, says my TV is bad. He's put me on hold twice for over 10 minutes each and now I've been on hold for 46 min, Current elapsed time, 87 minutes. Simply ridiculous!

I told him that five minutes previous to my call, all was going well and the install was successful ONSCREEN and via AUDIO. I even added that my DVD player and cable box (and anything else I plug into the TV) are coming through perfectly.

Any help is greatly appreciated!

 

[Ralston18]

Update your post to include full system hardware specs and OS information.

Any references/links to that "unplugging ritual"?

Explicitly what did the message say?

Are you able to uninstall or otherwise "undo" that unplugging?

Take a look in Reliability History/Monitory: any error codes, warnings, or even informational events that relate to or reference Roku?

 

[michaelm101]

Update your post to include full system hardware specs and OS information.

Any references/links to that "unplugging ritual"?

Explicitly what did the message say?

Are you able to uninstall or otherwise "undo" that unplugging?

Take a look in Reliability History/Monitory: any error codes, warnings, or even informational events that relate to or reference Roku?

Thank you---SOLVED!!!

 

[Ralston18]

Good.

Just for the record: what did you do?

 

[michaelm101]

Good.

Just for the record: what did you do?

I discovered the M.I.C. splitter box was not sending to the TV--Had to trash that POJ.

 

[Ralston18]

Thank you.