I have ASUS DirectCU II GTX780TI-DC2OC-3GD5 GeForce GTX 780 Ti 3GB. I never spoke with MSI so I don't know about their customer service. I do know that I wouldn't recommend an MSI card though. I used them for years because they were cheaper, but I always had problems with them, especially when it came to overclocking. I don't know if it's still the same today as I've been using Asus now for 4 years. Much better quality, and I've never had an issue with instability.