Archived from groups: microsoft.public.windowsxp.hardware (
More info?)
Thanks Mike. I did try all that but no luck. I sent an email to tech
support so hopefully they have a fix for it.
Thanks again.
Mary
"Michael Solomon (MS-MVP)" <user@#notme.com> wrote in message
news:utfqR8xsEHA.3564@tk2msftngp13.phx.gbl...
> If you are on a broadband connection, be sure you disconnect from the
> broadband modem, if you are on dialup, be sure you are not connected to
> the Internet. Then, go to Control Panel, Windows Firewall and turn off
> the firewall. If you have any other firewall on your system, turn it off
> as well, after which, try installing the updates for the modem.
>
> If that fails, you'll need to contact tech support for your modem.
> Updates, drivers and software for all devices is the responsibility of the
> device manufacturer. They should be able to help you resolve this.
> Microsoft doesn't have a fix for this because whether or not a device is
> supported in an operating system as well as updates to that OS are the
> responsibility of the manufacturer. The update was supplied by the
> manufacturer and they will have to tell you how to work around this issue.
>
> It's also possible that some other device on your system is conflicting
> but trying to source that would entail removing devices and their software
> and drivers one by one until you found the source of the issue.
>
> --
> Michael Solomon MS-MVP
> Windows Shell/User
> Backup is a PC User's Best Friend
> DTS-L.Org: http://www.dts-l.org/
>
> "Mary" <absolutelymary@hotmail.calm> wrote in message
> news:eJIrODxsEHA.3884@TK2MSFTNGP10.phx.gbl...
>> Good grief. Doesn't Microsoft have a fix for this. I didn't want to
>> have to go through all that. Guess I will do without the modem.
>>
>> Thanks
>> Mary
>>
>> "Dante" <Dante @discussions.microsoft.com> wrote in message
>> news:CB14F2D1-3AE3-4E92-A8D0-D88818129E75@microsoft.com...
>>> Hi:
>>>
>>> The problem with service pack 2 is that close all ports so, your modem
>>> port
>>> is already closed in port 3.
>>>
>>> You should reinstall Windows XP or your restoration software in your PC,
>>> then reinstall SP2 and you will have your modem back.
>>>
>>> Regards
>>>
>>> "Mary" wrote:
>>>
>>>> Okay, thanks Kevin. I have done that several times every which way and
>>>> it
>>>> will still not work.
>>>>
>>>> Windows just says "it cannot install this hardware, a problem
>>>> installing and
>>>> an error occurred during installation".
>>>>
>>>> For two years, this modem has worked for faxing along side my DSL modem
>>>> for
>>>> internet, etc.
>>>>
>>>> Just thought of something, could my Linksys router be causing this
>>>> problem?
>>>>
>>>> Mary
>>>>
>>>>
>>>> "Kevin" <webman6@hot4mail.com> wrote in message
>>>> news:eK0dO4tsEHA.3580@TK2MSFTNGP10.phx.gbl...
>>>> > Uninstall the device in Device Manager and then reboot Windows. Upon
>>>> > reboot
>>>> > Windows should find the modem and offer to install the software.
>>>> >
>>>> > "Mary" <absolutelymary@hotmail.calm> wrote in message
>>>> > news:eKAArpssEHA.376@TK2MSFTNGP09.phx.gbl...
>>>> >> Since I installed the SP2 update, the modem will not let me update
>>>> >> it to
>>>> >> version 8.30 nor will it roll back to previous driver or accept the
>>>> >> installation disk I have. I have tried everything.
>>>> >>
>>>> >> The Device Manager has a yellow explanation mark next the Agere
>>>> >> modem #3
>>>> >> (have no idea what modem #3 means because all I have is one modem).
>>>> >> I
>>>> > also
>>>> >> have enabled it but it defaults back to disable. It will not stay
>>>> > enabled.
>>>> >>
>>>> >> Also the yellow icon lives in the notification area that updates are
>>>> >> ready
>>>> >> to be installed. It just wants to update the modem driver but it
>>>> >> always
>>>> >> fails to do so. I get this "Updates were unable to be successfully
>>>> >> installed".
>>>> >>
>>>> >> When I downloaded the Agere modem update and try to install it, it
>>>> >> just
>>>> >> hangs at the end and will not complete. I tried having Windows
>>>> >> search
>>>> >> for
>>>> >> driver. I put the driver update on a floppy disk, etc., to try and
>>>> >> get
>>>> >> it
>>>> >> to accept the update but no luck anywhere.
>>>> >>
>>>> >> PLEASE help.
>>>> >>
>>>> >> Thanks
>>>> >> Mary
>>>> >>
>>>> >>
>>>> >>
>>>> >>
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>>
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>
>
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