AHCI Port0 Device Error

[Jj Shjj Jjhhuuff]

When I turn on my computer, I see the American Megatrends screen. It says:
AMIBIOS (C) 2008 American Megatrends, Inc.
BIOS Date: 01/25/10 11:43:05 Ver: 5UKT17AUS
CPU : Intel (R) Core(TM) 2 Duo CPU T6600 2.20GHz
Speed : 2.20 GHz

Press F1 to run Setup
Press F12 for BBS POPUP
Initializing USB Controllers . . Done.
4096MB OK
USB Device(s): 2 Keyboards, 1 Mouse, 1 Hub
Auto-Detecting AHCI PORT 0..IDE Hrd Disk
SATA Port0 ST9500325AS 0010
S.M.A.R.T. Capable and Status BAD
Auto-Detecting USB Mass Storage Devices ..
00 USB mass storage devices found and configured.

AHCI Port0 Device Error
Press F1 to Resume

When I press F1 it will go to setup and when I exit from it, the computer will restart and go back to the screen again.

 

[kenrivers]

"S.M.A.R.T. Capable and Status BAD" indicates the hard drive is failing or has failed. "SATA Port0 ST9500325AS 0010" from this it appears as though you have a Seagate hard drive on SATA Port0. Have you tried pressing F8 to see if you can boot into Safe Mode? If you have and you get the same result then odds are your hard drive has failed.
You might want to read this: http://www.bleepingcomputer.com/forums/t/205854/unable-to-boot-computer-hard-disk-smart-status-bad/

 

[Jj Shjj Jjhhuuff]

Must I backup my files to avoid losing it?

 

[Jj Shjj Jjhhuuff]

"S.M.A.R.T. Capable and Status BAD" indicates the hard drive is failing or has failed. "SATA Port0 ST9500325AS 0010" from this it appears as though you have a Seagate hard drive on SATA Port0. Have you tried pressing F8 to see if you can boot into Safe Mode? If you have and you get the same result then odds are your hard drive has failed.
You might want to read this: http://www.bleepingcomputer.com/forums/t/205854/unable-to-boot-computer-hard-disk-smart-status-bad/

 

[kenrivers]

Am I in danger of losing all of my files in the drive c and d?

If both are on the same drive then yes. If those are separate drives then the risk is to the drive connected to Port0. Yes you need to backup.

 

[Jj Shjj Jjhhuuff]

But how can I find out if both are on the same drive? My c drive can store less than 100 gb and my d drive can store at least 250gb. I have created backup of drive c in drive d a few times after recommendation from the computer. Do you think both are on the same drive?

 

[kenrivers]

But how can I find out if both are on the same drive? My c drive can store less than 100 gb and my d drive can store at least 250gb. I have created backup of drive c in drive d a few times after recommendation from the computer. Do you think both are on the same drive?

Are drives C: and D: two different physical drives? If you look in Disk Management and the drives appear on different lines. For example:
Drive C: = Disk 0
Drive D: = Disk 1
If they are indeed two separate drives then your backup should be safe. To get to Disk Management you can do the following:
1. Click on Start
2. Type diskmgmt.msc
3. Press Enter

 

[lonewolf7]

@OP, you can do one thing, swap the port of the drive, just put the drive on another SATA port, use some other SATA and power cable.

Another thing, if you have a second system accessible, then pull out the bad drive, and plug it in on another system as a second drive, if you see the drive, pull the data out.

Then you can do a format to the drive to see if you can make it work, else replace the drive, or RMA it.

 

[Jj Shjj Jjhhuuff]

But how can I find out if both are on the same drive? My c drive can store less than 100 gb and my d drive can store at least 250gb. I have created backup of drive c in drive d a few times after recommendation from the computer. Do you think both are on the same drive?

But I am stuck at the AMI screen and can't go anywhere else other than the setup.
Are drives C: and D: two different physical drives? If you look in Disk Management and the drives appear on different lines. For example:
Drive C: = Disk 0
Drive D: = Disk 1
If they are indeed two separate drives then your backup should be safe. To get to Disk Management you can do the following:
1. Click on Start
2. Type diskmgmt.msc
3. Press Enter

 

[Jj Shjj Jjhhuuff]

But I am stuck at the AMI screen and can't go anywhere else other than the setup.

 

[kenrivers]

But I am stuck at the AMI screen and can't go anywhere else other than the setup.

Have you tried checking in the BIOS?

 

[Jj Shjj Jjhhuuff]

But I am stuck at the AMI screen and can't go anywhere else other than the setup.

Have you tried checking in the BIOS?

How can I check my BIOS?

 

[kenrivers]

But I am stuck at the AMI screen and can't go anywhere else other than the setup.

Have you tried checking in the BIOS?

How can I check my BIOS?

Try pressing and holding the Del key while the computer is booting. If that doesn't work then try F1 or F2 instead.

 

[Jj Shjj Jjhhuuff]

But I am stuck at the AMI screen and can't go anywhere else other than the setup.

Have you tried checking in the BIOS?

I have tried pressing f2 to f12 and also Del but still stucked at the ami screen.

How can I check my BIOS?

Try pressing and holding the Del key while the computer is booting. If that doesn't work then try F1 or F2 instead.

 

[Jj Shjj Jjhhuuff]

I have tried pressing f2 to f12 and also Del but still stucked at the ami screen.

 

[kenrivers]

You can try clearing the CMOS by removing the CMOS battery on the motherboard, then wait a couple of minutes, re-insert the battery. Plug power back into the PC and restart the computer. You will, more than likely, have to reset the date in the BIOS after you do this. You can also clear the CMOS with the CMOS jumper on the motherboard. This link may help explain it a bit better if you are not familiar with where the CMOS battery or jumper are located.\http://pcsupport.about.com/od/fixtheproblem/tp/clearcmos.htm

 

[Jj Shjj Jjhhuuff]

I have tried but failed to get the motherboard because of the screw. Is there any way to fix it without removing the cmos? Some ways like installing something and burn it to a disk and insert it tio a computer.

 

[kenrivers]

How did you try to get to the motherboard? What is make (Dell, Asus, HP, Lenovo, etc.) and model number of your laptop? With that one might could find directions on resetting the BIOS.

 

[Jj Shjj Jjhhuuff]

I tried to get it by opening the screws. There were two small ones and four big ones. I only managed to take the two small ones out but couldn't get the big ones. Lenovo 10035.

 

[popatim]

I doubt you have 2 drives in a laptops so backing up C: to D: all you did was make a 2nd copy onto the exact same drive it was already on. As for your data on D: its likely gone already. You can boot from a linux live or hiren's boot disk and see it it can see the contents of either partition.

https://www.linux.com/learn/tutorials/377416:the-five-best-linux-live-cds
http://www.hirensbootcd.org/download/

 

[Jj Shjj Jjhhuuff]

I couldn't see anything different after inserting the disk into that computer. First, I downloaded hiren's boot disk and created an image disk

 

[popatim]

booting from hirens again, use total commander to see if you can browse the folders and files on the hdd

 

[Jj Shjj Jjhhuuff]

So do you mean that it is possible to access total commander when I'm stuck at the AMI screen? If yes, how can I do it?

 

[popatim]

I think I misunderstood you then when you said you created an image disk.
Install the Hirens boot disk into your optical drive and reboot. When is says to press F12 , do it and select the optical drive as the boot drive.

if you can boot into Hirens there are numerous tests and recovery programs you can run. Have an external usb drive ready before you attempt data recovery. Do not even try this until you are ready with an external drive.

 

[Jj Shjj Jjhhuuff]

How can i install it? Is it different with what I have did by creating a image disk?