Hello,
After many years I find myself at wits end trying to fix this computer. So I come back to you all.
As stated I have an Alienware 17r4. It has a 7700hq, and a gtx 1070. It originally shipped with a 128GB m.2 SATA SSD, a 1TB HDD, and 16GB of RAM. In the time that I owned the machine I repasted it with kryonaut, replaced the HDD with a 1TB SATA SSD(Samsung 850 Evo), replaced the 128GB M.2 SATA drive with 2 1TB M.2 PCI-e SSDs(Samsung 870 Evo Plus), and replaced the RAM with a 32GB kit(2666MHz CAS 18). The system has run with these upgrades for months without issue.
Over the past couple of weeks the machine started to crash randomly, especially when woken from sleep or starting up. The windows on the screen will stop responding (the mouse never freezes), then after a minute or two the machine will usually blue screen then restart. On occasion this will repeat a number of times before it resumes normal behavior(I think the record is three times). Looking in the system event logs tells me nothing other than the machine shutdown unexpectedly, and it failed to create a dump file (I have read this is a result of not having a page file)(volmgr 161, Kernel-Power 41 sometimes occurs).
Here are the steps I have taken to troubleshoot in no particular order
Do you all have any ideas on things that I can try to fix this issue?
After many years I find myself at wits end trying to fix this computer. So I come back to you all.
As stated I have an Alienware 17r4. It has a 7700hq, and a gtx 1070. It originally shipped with a 128GB m.2 SATA SSD, a 1TB HDD, and 16GB of RAM. In the time that I owned the machine I repasted it with kryonaut, replaced the HDD with a 1TB SATA SSD(Samsung 850 Evo), replaced the 128GB M.2 SATA drive with 2 1TB M.2 PCI-e SSDs(Samsung 870 Evo Plus), and replaced the RAM with a 32GB kit(2666MHz CAS 18). The system has run with these upgrades for months without issue.
Over the past couple of weeks the machine started to crash randomly, especially when woken from sleep or starting up. The windows on the screen will stop responding (the mouse never freezes), then after a minute or two the machine will usually blue screen then restart. On occasion this will repeat a number of times before it resumes normal behavior(I think the record is three times). Looking in the system event logs tells me nothing other than the machine shutdown unexpectedly, and it failed to create a dump file (I have read this is a result of not having a page file)(volmgr 161, Kernel-Power 41 sometimes occurs).
Here are the steps I have taken to troubleshoot in no particular order
- I ran memtest86 for a full 4 passes. There were no errors; I also ran the windows memory diagnostic with the same result.
- I viewed the smart status of the three hard drives. There was nothing of note(crystal disk info & samsung magician)
- for the 870 Evos I used the samsung magician software to run both a full diagnostic test and an extended S.M.A.R.T. diagnostic test. There was nothing of note for either drive.
- I reinstalled windows10(this has been done a number of times). Typically the system will be fine for a day or so before it resumes crashing. I tried doing this on each SSD. The 850Evo never failed.
- For each drive I installed around 400GB of games to each. The internet was fast enough that the CPU was pegged at 100%. I was never able to induce a crash with this.
- I have also run programs such as intel burn test, crystal disk mark, and a number of games in an attempt to cause a crash. This was futile.
Do you all have any ideas on things that I can try to fix this issue?