alienware elite 959 mouse not detected

Jan 30, 2019
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im running windows 10 on my brand new asus rog gu501gm and whenever i plus in my alienware elite 959 mouse it will work and i can use it but when i go into alienware command center it isnt detected so i cant use alien fx or customize my macros
 

Ralston18

Titan
Moderator
Have you tried downloading the newest applicable drivers via alienware's website?

Download, reinstall, reconfigure.

Hopefully just a matter of the perhaps the wrong driver, a corrupted install, or some misconfiguration.

 

Ralston18

Titan
Moderator
Do other known working mice work on the laptop?

Try the Windows 10 built in troubleshooters. The troubleshooters may find and fix some problem.

Look in Reliability History/Manager. There may be some error codes, warnings, being captured.

Event Viewer may also have captured some problem.


 

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