Question Alienware m15 R3 Crashing when I play game

tonywong2015

Commendable
Sep 14, 2018
41
0
1,530
0
I bought my laptop 6 month ago from Amazon, I update the Bios because the temperature was too high, working perfectly until now, the laptop crash when I play games like: Resident Evil 8 Village or Age of Empires 3 Definitive Edition:

rtx 2070 super
i7 10750h
16gb ram
windows 10 64 bits updated
all drivers updated

Here the video
 

Johnwmel

Proper
Jan 21, 2021
274
21
195
1
Please download Farbar Recovery Scan Tool and save it onto your <b>Desktop.</b> If your default download location is not your <b>Desktop</b>, drag it out of it's location onto the <b>Desktop.</b>
If we have to run Farbar more than once, refer this SS.
View: http://i.imgur.com/yUxNw0j.gif

<b>Note:</b> You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log <b>(FRST.txt)</b> on the <b>Desktop</b>.
The first time the tool is run, it makes also another log <b>(Addition.txt)</b> on the <b>Desktop</b>.
The logs are large, upload them using this. No time delays/Captcha-I'm not a Robot/account/registration needed. Give us the links please.
View: https://i.imgur.com/7UiiqWr.gif

View: https://i.imgur.com/6N1gfOj.gif
 

tonywong2015

Commendable
Sep 14, 2018
41
0
1,530
0
Please download Farbar Recovery Scan Tool and save it onto your <b>Desktop.</b> If your default download location is not your <b>Desktop</b>, drag it out of it's location onto the <b>Desktop.</b>
If we have to run Farbar more than once, refer this SS.
View: http://i.imgur.com/yUxNw0j.gif

<b>Note:</b> You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log <b>(FRST.txt)</b> on the <b>Desktop</b>.
The first time the tool is run, it makes also another log <b>(Addition.txt)</b> on the <b>Desktop</b>.
The logs are large, upload them using this. No time delays/Captcha-I'm not a Robot/account/registration needed. Give us the links please.
View: https://i.imgur.com/7UiiqWr.gif

View: https://i.imgur.com/6N1gfOj.gif
http://www.fileconvoy.com/dfl.php?id=g81cd213217d50105100034791265d8810dd373fd8c
 

Johnwmel

Proper
Jan 21, 2021
274
21
195
1
If still having problems, Alienware Command Center is causing problems, it's not needed, uninstall it using Geek & then test.

Geek Uninstaller
https://www.softpedia.com/get/Tweak/Uninstallers/Geek-Uninstaller.shtml
http://www.freewarefiles.com/screenshot.php?programid=85466
Just Double click on the program in Geek, that you want to uninstall. If it opens a web page, close the web page & then wait for Geek to present the 2nd step.
 

tonywong2015

Commendable
Sep 14, 2018
41
0
1,530
0
If still having problems, Alienware Command Center is causing problems, it's not needed, uninstall it using Geek & then test.

Geek Uninstaller
https://www.softpedia.com/get/Tweak/Uninstallers/Geek-Uninstaller.shtml
http://www.freewarefiles.com/screenshot.php?programid=85466
Just Double click on the program in Geek, that you want to uninstall. If it opens a web page, close the web page & then wait for Geek to present the 2nd step.
Malwarebytes real time protection disable, Alien command Center uninstalled with geek uninstaller

Test: Still crash in games
 

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