Alienware m17 r1 will not load software for touchpad in windows 7

[Rod Cooper]

It will not install touchpad software on Windows 7 and is creating havoc when I type text. Please advise.

 

[das_stig]

Did you install the correct driver from the website?

 

[Rod Cooper]

I was unable to get correct diriver from Aienware directly to my laptop. Did not come from another vendor. I am however the second owner. quad processor, 64 bit, 8 megs ram.

 

[Rod Cooper]

my laptop is M17-R1

 

[Rod Cooper]

I stated incorrectly, I was able to get the drriver from Alienware but it freezes when loading. No error messages.

 

[ebola28]

may sound funny, but do you have webroot installed. ive seen webroot wreck havock on touchpad drivers for some reason

 

[Rod Cooper]

I do not know if it was installed or not, how do I tell?

 

[ebola28]

control panel --> uninstall program --> webroot

 

[Rod Cooper]

Webroot is not listed as being loaded, other ideas from I might try. I cannot use this computer as it is. Please help.

 

[ebola28]

does the touchpad work in safemode? or never?

 

[Rod Cooper]

It works in all modes.

 

[Rod Cooper]

I cannot get drivers to load for it from Alienware.

 

[Rod Cooper]

I may be conflicting with mouse software.

 

[Rod Cooper]

My cursor bounces to other locations or position in the paragraph when I type.