All Games Crash - Faulting Application Name

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VectorRoll

VectorRoll

Honorable
Jun 26, 2013
33
0
10,540
Hello all.
I am having a hell of a time trying to figure out what is wrong with my PC. I keep getting crashes when I start my games. All my games. Origin and Steam Games even ones that were not using either like SWTOR. This only seems to happen with my games as I have not seen it happen with any other Application. The games will start for a second then just crash. For instance with SWTOR my Launcher will try to download a patch but then Crash a few seconds into it. With DeadSpace 3 the game starts up and I am able to try and select a game to load, but when I try loading the game it Crashes a fee second into loading. This is repeatable and it even happened after a Clean Reinstall of the OS and even from installing the games on my SSD instead of my HDD.

The things that I have looked at already:

Memmory - memtTest ran OK, even tried multiple combination of 2 stick of memory leaving the other two sticks out.
GPU's - I ran both GPU's seperatly and even tried a few drivers.
CPU - I did look at it to see if anything was wrong and I re-applied the Thermal Paste. I have not tried my older CPU. I was thinking of dropping it in to see how it does. I will check that in a little while.
OS Re-Install- This did not help when I tried it.

BIOS - Resetting this to default seems to have helped one of the times this issue happened to me, but that was after I had reset it like three times in a row. The third time was a success but the issue came back a few weeks later and I have not changed anything in the BIOS after I got it working. i am also not sure if it was from messing with the hardware and just lucky timing that it happened after my third reset of the BIOS.

Windows is Up to Date. I also made sure that my NET Framework was added. But just encase I missed something, now that I am thinking about it, I;ll go back and see if it all did. I know that Dead Space 3 needs NET Framework.

What gets me is that this only happens to my games. This computer used to run them all fine for the past year but now it is not. I was able to even run both my PC Mark Vantage and 3D Mark Vantage just fine without issues.


--------Extra Info--------------
Below under my questions I added a copy of the details for one of the crashes. They all seem to about the same when it comes to the info. I got this info from my Event Viewer.

For example:
Faulting application name:
Exception code: 0xc0000005
Event ID: 1000
Task Category: (100)


My system info from DxDiag:

Time of this report: 7/7/2013, 01:49:40
Machine name: REDWOLF
Operating System: Windows 8 Pro 64-bit (6.2, Build 9200) (9200.win8_gdr.130410-1505)
Language: English (Regional Setting: English)
System Manufacturer: To be filled by O.E.M.
System Model: To be filled by O.E.M.
BIOS: BIOS Date: 10/20/10 09:47:36 Ver: 08.00.10
Processor: AMD FX(tm)-8150 Eight-Core Processor (8 CPUs), ~3.6GHz
Memory: 16384MB RAM
Available OS Memory: 16346MB RAM
Page File: 2678MB used, 15970MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.02.9200.16384 64bit Unicode




Also I have MSI 6970 Lighting GPU's
&
a ASUS Xonar Essence STX



--------Questions--------------

I was thinking that this may be a hardware issue but I am not sure. I am not to good understanding the Event Viewer info.

Do any of you have any idea if the Event Viewer info will help?
Also could this be a hardware issue or is it a software issue?
If anyone has any idea that may help I would be greatly appreciated.




--------Detail Info of Crash-------


Log Name: Application
Source: Application Error
Date: 7/7/2013 6:50:02 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: RedWolf
Description:
Faulting application name: launcher.exe_SWTOR Launcher, version: 3.2.3.4, time stamp: 0x4fbfcff2
Faulting module name: patcher.dll, version: 3.2.3.4, time stamp: 0x4fbfcfcf
Exception code: 0xc0000005
Fault offset: 0x0003c48a
Faulting process id: 0x34c
Faulting application start time: 0x01ce7b6c9b10816c
Faulting application path: E:\Program Files (x86)\Origin Games\Star Wars - The Old Republic\launcher.exe
Faulting module path: E:\Program Files (x86)\Origin Games\Star Wars - The Old Republic\patch\patcher.dll
Report Id: f0765898-e75f-11e2-be99-f46d0452d8f8
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-07-07T23:50:02.000000000Z" />
<EventRecordID>3493</EventRecordID>
<Channel>Application</Channel>
<Computer>RedWolf</Computer>
<Security />
</System>
<EventData>
<Data>launcher.exe_SWTOR Launcher</Data>
<Data>3.2.3.4</Data>
<Data>4fbfcff2</Data>
<Data>patcher.dll</Data>
<Data>3.2.3.4</Data>
<Data>4fbfcfcf</Data>
<Data>c0000005</Data>
<Data>0003c48a</Data>
<Data>34c</Data>
<Data>01ce7b6c9b10816c</Data>
<Data>E:\Program Files (x86)\Origin Games\Star Wars - The Old Republic\launcher.exe</Data>
<Data>E:\Program Files (x86)\Origin Games\Star Wars - The Old Republic\patch\patcher.dll</Data>
<Data>f0765898-e75f-11e2-be99-f46d0452d8f8</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>
 
Solution
Tom Tancredi
Very smart. Best if basics, just CPU, Mem, Onboard/Addin Gpu, and one drive, see what BIOS says. Then add one piece at a time, restest, and keep going till you deduce the failure part.

I did notice you said "both my 6970". I am assuming your running them in SLI. If the cable between the cards is not sit right / failing, this can also cause all sorts of havok. I BELIEVE the best solution is ONE card only till the whole syste is running completely and reliably with one card, then introduce #2 and SLI then see if that makes any difference.

OH and what sort of PSU are you running? That is a pretty hefty rig, and if you are lowballing the power, you MAY have caused the problems in the SSDs.
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Couple thing, one would be something corrupt in the setup uf the Steam client which can be affecting access to both that and other games, so could try uninstall and reinstall - another, easier thing to try is check your DRAM voltage and raise it _ 0.06
 
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I'll look at the DRAM Voltage.

Question though. When you say other games are you saying that an issue with Steam will affect games that are in Origin and other games that just installed on the computer by themselves? I ask because all my games, not just the Steam Games, ar having this issue.


-------------------
I just tried my other CPU and that did not help my issue.
 
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FYI: Windows 8.1 Service Pack is out, your system reports WIndows 8, so it is not upto date. I would highly recommend doing this first, as it may be any number of fixes ONLY addressed in the SP and will only help resolve you to 'baseline' anyway. Second you didn't state the GPU your using. Have you checked for update to the Video Driver.
 
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Isn't Windows 8.1 Service Pack in testing like Preview Release or something? My windows Update does not offer it so that is what I am viewing as my system being up to date.
I'll try installing it though to see if it helps. Thanks for mentioning it.

I did list my GPU's up above as MSI 6970 Lighting and briefly mentioned that I tried a few drivers. I am currently using the latest one. It is actually the Beta 13.6 but I did try the earlier ones like 13.4 and another others before it that I still had on one of my drives. None of them helped. 🙁
 
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I am thinking it updated automatically (remember Win8 is supposed to be completely hand off as possible - yeah right) and just not everything is in place correctly. To make a BASELINE, having made sure 8.1 is installed, and the latest NVIDIA driver (see http://www.laptopvideo2go.com/ for links) for 8.1 will at least make that 'standard'.
 
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I tried increasing the DRAM Voltage by 0.06 but the PC would not start at all. I had to rest it.

I think I am going to just order new RAM and come back to this thread with an update after I try it with the new RAM. Hopefully new RAM will help if not then I will let you all know and we can go from there.

Thanks for the help and I'll get back with you on this.



The Windows 8.1 is taking a very long time downloading so I was not able to see how it goes from there. At the rate it is going it may be some time in the morning. 🙁 Anyways I'll let you know how it goes after it is installed as well, but that may be after I also get my new RAM. If the 8.1 works out before I get my new RAM I'll come back to the thread early but it may be after I try the new RAM if 8.1 does not work out. :)

Also thanks for the help as well.
 
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I think I might have solved this issue. The new RAM I got seems to have worked so far. Yesterday I picked up some Mushkin Redlines. That was the only brand of RAM this one PC Store I went to had so I hope they work well and last. I never had Mushkin before. My last set of RAM that this is replacing is G.Skill Snipers. Anyways G.Skill has severed me well, and I am sure it will again in a future build. I just hope that Mushkin does as well. :)

I installed the RAM and my DeadSpace 3 game was able to start. At first I thought that I still had the issue, because I tried SWTOR first and it did the exact same thing but I then tried DeadSpaece 3 and was pleased to see that it started. So I decided to completely uninstall SWTOR and re-install it. I think the files for it got corrupted when I ran into this issue. So far the Launcher for SWTOR seems to be working. /Cross Finger :) It is taking a long time to download and Install, but at least it is still running now. Hopefully it will finish updating and then startup.

I am a bit confused as to why all my memtest did not show my RAM as being faulty? Maybe it was just on the verge of going bad and not fully there yet allowing it to pass the test. Maybe I should try to test each stick individually and see if I can figure out which stick is bad and see if I can salvage the others for a different build. There is after all four stick of 4GB. If it is just one bad stick then that would leave 12gb of ram to still be used. Hopefully it will not be all of them. I guess it is something for me to think about.

Anyways I hope that the RAM was the only issue that I was causing this. I am bit disappointed in my G.Skill RAM going bad. It seemed to be such good RAM and ran alright until now. What is disappointing is that these sticks, or at least one of them, only seemed to last me a little over a year. I do not OC my system as I really do not see a need to. I just hope that my Mobo was not the cause of it going bad. I have a ASUS Sabertooth 990FX. The first version of it. The G.Skill site list the Sabertooth 990FX in its QVL for that RAM. If my mobo was the cause then I would be really disappointed. I guess only time will tell.

Thanks for all the help. If the issue comes back I'll let you all know. 😉
 
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🙁
Well sad to say it has started up again even with this new RAM. The new RAM is passing the memtest as well.

Another strange thing is that one of my harddrives in which I installed SWTOR onto is now not showing up. So I can not even access that game.
The SSD that DeadSpace 3 is installed on is there but like I said the issue came back for DeadSpace 3 as it is giving me that error again.

I am starting to think that it is either a BIOS thing or god forbid a mobo issue. 🙁
 
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Well first off you don't want to put games on SSDs, since they read and write the data back alot. Which is a problem as SSDs have low lifespans as compared to normal HDD. You should have all temp directories, profiles, where data is constantly written to on the HDD, and load only the OS and lage programs (like PaintShopPro, Adobe CS, etc.) loads on the SDD.

That said, does the BIOS see the second drive, if not then that drive failed and is lost. If the BIOS does see the drive but not Windows, then it maybe a problem of the SSD is failing and causing Windows to error randomly. My SSD came with software to check and validate the status of it, personally you may have just worn it out.

My steps would be check BIOS, does it see the drives? If not then replace the drives.
If Windows is the problem, then check the SSD using the included SSD (or on the SSD maker's website) software anc check the status.
Lastly does any of this become a issue when in Safe Mode? If in safe mode everything works fine then the issue is solely your profile and create a new one, reboot, log into new profile and see if it repeates? If it still does, then you probably have a virus/malware (two different things to check for), since we know the hardware is all good before we considered Windows not working.
 
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Thanks for the info. I'll try all of it.

For the Virus/Malware I think I can rule that out. Besides the fact that I have run few Full Scans for Viruses and Malware with Kaspersky in the last few weeks one of which was three days ago, I also did get this issue right after a complete reinstall of my OS. Plus I did install Kasperky again after that reinstall and ran a full scan to get it out of the way.

In regards to the games on the SSD's I originally thought about that when I first started looking into it but I have heard so much about people putting games on them that I didn't think twice about it. I think I'll keep that in mind from now on. After all games take up a lot of space and I really never saw any improvements from them being on my SSD. Plus the HDD's are so much cheaper and are a lot better nowadays than they use to be. :)

My system has three drives.
The 1st SSD is kept for my OS and other major programs. No games what so ever.
The 2nd SSD I had used for games like BF3 and DeadSpace. Basically my Origin games, which I only installed a few.
The 3 drive which is a 1 TB HDD I used for SWTOR. I did try SWTOR on my 2nd SSD but I moved it back do to space constraints. This is the Drive that did not show up in Windows. I'll check it in the BIOS.

Right now I have my PC stripped down. I removed both my 6970 GPU's, the Sound card, and other stuff. I decided to start from scratch and test everything one at a time. So right now I just have my main SSD and I put in an older GPU which is weaker but I know works. It is a 5770 that I have only used once since getting it. It is not enough to play DeadSpace 3 with any good results but my main game is SWTOR and it can play it. I'll go ahead and place my HDD in the machine next and see if the BIOS see it. Then I'll go from there.

I'll let you know how it goes.












 
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Very smart. Best if basics, just CPU, Mem, Onboard/Addin Gpu, and one drive, see what BIOS says. Then add one piece at a time, restest, and keep going till you deduce the failure part.

I did notice you said "both my 6970". I am assuming your running them in SLI. If the cable between the cards is not sit right / failing, this can also cause all sorts of havok. I BELIEVE the best solution is ONE card only till the whole syste is running completely and reliably with one card, then introduce #2 and SLI then see if that makes any difference.

OH and what sort of PSU are you running? That is a pretty hefty rig, and if you are lowballing the power, you MAY have caused the problems in the SSDs.
 
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Solution


Yeah I have two GPU's. The Bridge for them was installed correctly. They were nice and snug. :) I actually use both Bridges. Some people use one and some use both. I'm one that went ahead and used both for my CrossFire/SLI.

The PSU was one of the things that I was thinking of just recently as well. Like if it is failing or a Bad cable. It is an 850w. The Brand is Cougar. It has severed me well so far, unless it is going bad now. Which I hope it is not. Surprisingly the PSU is quit and cool in my system. I am not sure if I need more than 850w for my system. It is a thought though. A the very least I think I could run my LC System on a separate one. I did make and External case for the system that holds one of my Radiators and Reservoirs. It has more than enough space for a Power Supply. I think I will mod that into the design.

I did Install the HDD by the way. It did show up this time in the BIOS.
But...
While I was looking at the BIOS I noticed that the version and thought to myself that it looked wrong. I thought there was a higher number than that. Sure enough looking on the site I saw that there was a newer one. I thought I had flashed it in the past to the latest one and I did in fact download that latest version as I found it listed in my Download Backup Drive. I guess I just forgot to update it after I downloaded it.

While looking on the ASUS site at the BIOS I also noticed that when I did a complete re-install of the OS I forgot to update the Chipset, on-board audio, LAN, and SATA driver. So I went ahead and did all that and updated my BIOS. The SATA Driver really caught my attention. As I wonder if that could have been why my Drive Disappeared. By the way the BIOS update was for Stability, USB Devices, and new CPU's.

Anyways... After I added my HDD I tried my SWTOR. It works now again. I hope it last. I think I'll leave the system like this for a bit to see if it does last. Then after a bit I'll add the next item and go from there to see what might be the cause. I might not put my 2nd SSD in though. I really do not need it for this system.

If I find out what the problem was I will update this thread with the info.

Thanks everyone for your help so far. It is much appreciated. :)
 
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Okay if there was stability issues (and your heavy pushing on the system) then the BIOS will be a serious key ingredent as to the solution. That the chipset AND SATA needed to be updated too (that again is key as the chipsets are making the communications between CPU, Mem, to the other parts of the computer, SATA, Audio, Video, etc.) all suggest to me this board may have been rushed out the door without real 'world' testing (yeah looks great in the lab but in the wild.....).

I believe (and hope) based on this response you probably nailed at the very least, underlying issues that would mask or make trouble shooting the core issues too hard to properly alleviate. Ever since I learned the 7-Levels ISO standard, I always use that to check off each part is completely done, no guessing or saying 'yeah I know I did that', I triple check against the 7 layers and work my up till I know I did everything I possibly could.
 
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