Question All Games CTD

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Rvoz

Oct 3, 2023
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0
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I built a new computer which had worked fine for 3-4 months and then I had a crash where my computer turned off. After rebooting I started having issues with games all crashing to desktop anywhere from 5-15 minutes of use. The computer works fine outside of games where it CTDs constantly. The things I have tried so far include swapping in a new graphics card/memory/motherboard/hard drive, reinstalling windows. I have also done MemTest64 run with no errors. The games instantly close and the computer works fine afterwards (as long as I dont boot up a game). The only error I can remember it spitting out was from World of Warcraft giving me a "memory could not be read" error after the CTD but a similar crash happens in all the games I have tried. I cant seem to figure out what is causing the issue and would appreciate any help in figuring out what is not working.
Win 11
Samsung 990 Pro
Asus Rog Strix Z-790H
4090
Gskill Trident Z5 32g
i7 13700k
Corsair RMX 1000
 
Here is some more information
http://speccy.piriform.com/results/blMTCN7voCjOK4P6LBHzxug

Also my recent event viewer errors. I ran a game and had it CTD today before I copied them.
MiniToolBox by Farbar Version: 13-05-2022
Ran by Gamer1 (administrator) on 08-10-2023 at 13:02:14
Running from "C:\Users\Gamer1\AppData\Local\Temp\scoped_dir3272_1883390970"
Microsoft Windows 11 Home (X64)
Model: System Product Name Manufacturer: ASUS
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (10/08/2023 12:55:50 PM) (Source: Microsoft-Windows-Perflib) (EventID: 1023) (User: NT AUTHORITY)
Description: Windows cannot load the extensible counter DLL "C:\Windows\system32\sysmain.dll" (Win32 error code 126).

Error: (09/04/2023 12:47:09 PM) (Source: Software Protection Platform Service) (EventID: 8198) (User: )
Description: License Activation (slui.exe) failed with the following error code:
hr=0x80072EE7
Command-line arguments:
RuleId=31e71c49-8da7-4a2f-ad92-45d98a1c79ba;Action=AutoActivate;AppId=55c92734-d682-4d71-983e-d6ec3f16059f;SkuId=2b1f36bb-c1cd-4306-bf5c-a0367c2d97d8;NotificationInterval=1440;Trigger=NetworkAvailable

Error: (09/04/2023 12:47:09 PM) (Source: Software Protection Platform Service) (EventID: 1014) (User: )
Description: Acquisition of End User License failed. hr=0x80072EE7
Sku Id=2b1f36bb-c1cd-4306-bf5c-a0367c2d97d8

Error: (09/04/2023 12:47:09 PM) (Source: Software Protection Platform Service) (EventID: 8200) (User: )
Description: License acquisition failure details.
hr=0x80072EE7

Error: (09/04/2023 12:47:09 PM) (Source: Software Protection Platform Service) (EventID: 1014) (User: )
Description: Acquisition of End User License failed. hr=0x80072EE7
Sku Id=2b1f36bb-c1cd-4306-bf5c-a0367c2d97d8

Error: (09/04/2023 12:47:09 PM) (Source: Software Protection Platform Service) (EventID: 8200) (User: )
Description: License acquisition failure details.
hr=0x80072EE7

Error: (09/04/2023 12:46:59 PM) (Source: Software Protection Platform Service) (EventID: 8198) (User: )
Description: License Activation (slui.exe) failed with the following error code:
hr=0x80072EE7
Command-line arguments:
RuleId=31e71c49-8da7-4a2f-ad92-45d98a1c79ba;Action=AutoActivate;AppId=55c92734-d682-4d71-983e-d6ec3f16059f;SkuId=2b1f36bb-c1cd-4306-bf5c-a0367c2d97d8;NotificationInterval=1440;Trigger=NetworkAvailable

Error: (09/04/2023 12:46:59 PM) (Source: Software Protection Platform Service) (EventID: 1014) (User: )
Description: Acquisition of End User License failed. hr=0x80072EE7
Sku Id=2b1f36bb-c1cd-4306-bf5c-a0367c2d97d8

Error: (09/04/2023 12:46:59 PM) (Source: Software Protection Platform Service) (EventID: 8200) (User: )
Description: License acquisition failure details.
hr=0x80072EE7

Error: (09/04/2023 12:46:59 PM) (Source: Software Protection Platform Service) (EventID: 1014) (User: )
Description: Acquisition of End User License failed. hr=0x80072EE7
Sku Id=2b1f36bb-c1cd-4306-bf5c-a0367c2d97d8


System errors:
=============
Error: (10/08/2023 12:56:25 PM) (Source: Service Control Manager) (EventID: 7000) (User: )
Description: The cpuz138 service failed to start due to the following error:
%%2148204812 = A certificate was explicitly revoked by its issuer.

Error: (10/08/2023 12:56:23 PM) (Source: Service Control Manager) (EventID: 7000) (User: )
Description: The cpuz138 service failed to start due to the following error:
%%2148204812 = A certificate was explicitly revoked by its issuer.

Error: (10/08/2023 12:56:22 PM) (Source: Service Control Manager) (EventID: 7000) (User: )
Description: The cpuz138 service failed to start due to the following error:
%%2148204812 = A certificate was explicitly revoked by its issuer.

Error: (10/08/2023 12:56:21 PM) (Source: Service Control Manager) (EventID: 7000) (User: )
Description: The cpuz138 service failed to start due to the following error:
%%2148204812 = A certificate was explicitly revoked by its issuer.

Error: (10/08/2023 12:56:19 PM) (Source: Service Control Manager) (EventID: 7000) (User: )
Description: The cpuz138 service failed to start due to the following error:
%%2148204812 = A certificate was explicitly revoked by its issuer.

Error: (10/08/2023 12:55:54 PM) (Source: Service Control Manager) (EventID: 7000) (User: )
Description: The cpuz138 service failed to start due to the following error:
%%2148204812 = A certificate was explicitly revoked by its issuer.

Error: (10/08/2023 12:55:53 PM) (Source: Service Control Manager) (EventID: 7000) (User: )
Description: The cpuz138 service failed to start due to the following error:
%%2148204812 = A certificate was explicitly revoked by its issuer.

Error: (10/08/2023 12:55:52 PM) (Source: Service Control Manager) (EventID: 7000) (User: )
Description: The cpuz138 service failed to start due to the following error:
%%2148204812 = A certificate was explicitly revoked by its issuer.

Error: (10/08/2023 12:55:50 PM) (Source: Service Control Manager) (EventID: 7000) (User: )
Description: The cpuz138 service failed to start due to the following error:
%%2148204812 = A certificate was explicitly revoked by its issuer.

Error: (10/08/2023 12:55:49 PM) (Source: Service Control Manager) (EventID: 7000) (User: )
Description: The cpuz138 service failed to start due to the following error:
%%2148204812 = A certificate was explicitly revoked by its issuer.


Windows Defender:
================
Date: 2023-10-08 12:47:07
Description:
Microsoft Defender Antivirus scan has been stopped before completion.
Scan Type: Antimalware
Scan Parameters: Quick Scan

Date: 2023-10-08 12:43:20
Description:
Microsoft Defender Antivirus scan has been stopped before completion.
Scan Type: Antimalware
Scan Parameters: Quick Scan

Date: 2023-10-08 12:33:09
Description:
Microsoft Defender Antivirus scan has been stopped before completion.
Scan Type: Antimalware
Scan Parameters: Quick Scan
Event[0]

Date: 2023-10-08 12:23:02
Description:
Microsoft Defender Antivirus has encountered an error trying to update security intelligence.
New security intelligence Version:
Previous security intelligence Version: 1.397.358.0
Update Source: Microsoft Malware Protection Center
Security intelligence Type: AntiVirus
Update Type: Full
Current Engine Version:
Previous Engine Version: 1.1.23080.2005
Error code: 0x80072ee7
Error description: The server name or address could not be resolved

Date: 2023-10-08 12:23:02
Description:
Microsoft Defender Antivirus has encountered an error trying to update security intelligence.
New security intelligence Version:
Previous security intelligence Version: 1.397.358.0
Update Source: Microsoft Malware Protection Center
Security intelligence Type: AntiSpyware
Update Type: Full
Current Engine Version:
Previous Engine Version: 1.1.23080.2005
Error code: 0x80072ee7
Error description: The server name or address could not be resolved

Date: 2023-10-08 12:23:02
Description:
Microsoft Defender Antivirus has encountered an error trying to update security intelligence.
New security intelligence Version:
Previous security intelligence Version: 1.397.358.0
Update Source: Microsoft Malware Protection Center
Security intelligence Type: AntiVirus
Update Type: Full
Current Engine Version:
Previous Engine Version: 1.1.23080.2005
Error code: 0x80072ee7
Error description: The server name or address could not be resolved

Date: 2023-10-08 12:23:02
Description:
Microsoft Defender Antivirus has encountered an error trying to update security intelligence.
New security intelligence Version:
Previous security intelligence Version: 1.397.358.0
Update Source: Microsoft Malware Protection Center
Security intelligence Type: AntiVirus
Update Type: Full
Current Engine Version:
Previous Engine Version: 1.1.23080.2005
Error code: 0x80072ee7
Error description: The server name or address could not be resolved

Date: 2023-10-08 12:23:02
Description:
Microsoft Defender Antivirus has encountered an error trying to update security intelligence.
New security intelligence Version:
Previous security intelligence Version: 1.397.358.0
Update Source: Microsoft Malware Protection Center
Security intelligence Type: AntiSpyware
Update Type: Full
Current Engine Version:
Previous Engine Version: 1.1.23080.2005
Error code: 0x80072ee7
Error description: The server name or address could not be resolved

CodeIntegrity Errors:
====================
Date: 2023-10-08 12:56:25
Description:
Code Integrity determined that a process (System) attempted to load \Device\HarddiskVolume3\Users\Gamer1\AppData\Local\Temp\cpuz138\cpuz138_x64.sys that did not meet the Authenticode signing level requirements or violated code integrity policy (Policy ID:{d2bda982-ccf6-4344-ac5b-0b44427b6816}).

Date: 2023-10-08 12:56:25
Description:
The driver \Device\HarddiskVolume3\Users\Gamer1\AppData\Local\Temp\cpuz138\cpuz138_x64.sys is blocked from loading as the driver has been revoked by Microsoft.


=========================== Installed Programs ============================

Battle.net (HKLM-x32\...\Battle.net) (Version: - Blizzard Entertainment)
Core Temp 1.18.1 (HKLM\...\{086D343F-8E78-4AFC-81AC-D6D414AFD8AC}_is1) (Version: 1.18.1 - ALCPU)
Microsoft Update Health Tools (HKLM\...\{CB344172-1257-447E-8D6B-6E9DE15DA449}) (Version: 4.74.0.0 - Microsoft Corporation)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
NVIDIA FrameView SDK 1.3.8513.32290073 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_FrameViewSdk) (Version: 1.3.8513.32290073 - NVIDIA Corporation)
NVIDIA GeForce Experience 3.27.0.112 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.GFExperience) (Version: 3.27.0.112 - NVIDIA Corporation)
NVIDIA Graphics Driver 537.13 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 537.13 - NVIDIA Corporation)
NVIDIA HD Audio Driver 1.3.40.14 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_HDAudio.Driver) (Version: 1.3.40.14 - NVIDIA Corporation)
NVIDIA PhysX System Software 9.21.0713 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.21.0713 - NVIDIA Corporation)
NZXT CAM 4.56.1 (HKLM\...\ac0666ae-ee66-5310-ac01-9d6348133b2d) (Version: 4.56.1 - NZXT, Inc.)
Speccy (HKLM\...\Speccy) (Version: 1.32 - Piriform)
Steam (HKLM-x32\...\Steam) (Version: 2.10.91.91 - Valve Corporation)
Total War: WARHAMMER III (HKLM\...\Steam App 1142710) (Version: - CREATIVE ASSEMBLY)
World of Warcraft (HKLM-x32\...\World of Warcraft) (Version: - Blizzard Entertainment)

Packages:
=========
Cortana -> C:\Program Files\WindowsApps\Microsoft.549981C3F5F10_4.2308.1005.0_x64__8wekyb3d8bbwe [2023-09-04] (Microsoft Corporation)
Microsoft Solitaire Collection -> C:\Program Files\WindowsApps\Microsoft.MicrosoftSolitaireCollection_4.6.3102.0_x64__8wekyb3d8bbwe [2023-09-04] (Microsoft Studios) [MS Ad]
NVIDIA Control Panel -> C:\Program Files\WindowsApps\NVIDIACorp.NVIDIAControlPanel_8.1.964.0_x64__56jybvy8sckqj [2023-09-04] (NVIDIA Corp.)
WindowsAppRuntime.1.2 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.2_2000.802.31.0_x64__8wekyb3d8bbwe [2023-09-04] (Microsoft Corporation)
WindowsAppRuntime.1.2 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.2_2000.802.31.0_x86__8wekyb3d8bbwe [2023-09-04] (Microsoft Corporation)
WindowsAppRuntime.1.3 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.3_3000.934.1904.0_x64__8wekyb3d8bbwe [2023-09-04] (Microsoft Corporation)
WindowsAppRuntime.1.3 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.3_3000.934.1904.0_x86__8wekyb3d8bbwe [2023-09-04] (Microsoft Corporation)

========================= Devices: ================================

Name: PCI Device
Description: PCI Device
Class Guid:
Manufacturer:
Service:
Device ID: PCI\VEN_8086&DEV_7A4E&SUBSYS_88821043&REV_11\3&11583659&0&AA
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.

Name: PCI Device
Description: PCI Device
Class Guid:
Manufacturer:
Service:
Device ID: PCI\VEN_8086&DEV_7A4D&SUBSYS_88821043&REV_11\3&11583659&0&A9
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.

Name:
Description:
Class Guid:
Manufacturer:
Service:
Device ID: ACPI\INTC1085\2&DABA3FF&0
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.

Name: PCI Device
Description: PCI Device
Class Guid:
Manufacturer:
Service:
Device ID: PCI\VEN_8086&DEV_7A24&SUBSYS_88821043&REV_11\3&11583659&0&FD
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.

Name: RAID Controller
Description: RAID Controller
Class Guid:
Manufacturer:
Service:
Device ID: PCI\VEN_8086&DEV_A77F&SUBSYS_88821043&REV_00\3&11583659&0&70
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.

Name: PCI Data Acquisition and Signal Processing Controller
Description: PCI Data Acquisition and Signal Processing Controller
Class Guid:
Manufacturer:
Service:
Device ID: PCI\VEN_8086&DEV_A77D&SUBSYS_88821043&REV_01\3&11583659&0&50
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.

Name: PCI Device
Description: PCI Device
Class Guid:
Manufacturer:
Service:
Device ID: PCI\VEN_8086&DEV_7A4C&SUBSYS_88821043&REV_11\3&11583659&0&A8
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.

Name: SM Bus Controller
Description: SM Bus Controller
Class Guid:
Manufacturer:
Service:
Device ID: PCI\VEN_8086&DEV_7A23&SUBSYS_88821043&REV_11\3&11583659&0&FC
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.


========================= Memory info: ===================================

Percentage of memory in use: 19%
Total physical RAM: 32509.08 MB
Available physical RAM: 26268.71 MB
Total Virtual: 37629.08 MB
Available Virtual: 29274.86 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:1862.31 GB) (Free:1591.17 GB) NTFS
2 Drive d: () (Removable) (Total:0.25 GB) (Free:0.06 GB) FAT
3 Drive e: () (Removable) (Total:0.5 GB) (Free:0.5 GB) FAT

========================= Users: ========================================

User accounts for \\DESKTOP-CUL6GLT

Administrator DefaultAccount Gamer1
Guest WDAGUtilityAccount


**** End of log ****
 
Rvoz said:
I built a new computer which had worked fine for 3-4 months and then I had a crash where my computer turned off. After rebooting I started having issues with games all crashing to desktop anywhere from 5-15 minutes of use. The computer works fine outside of games where it CTDs constantly. The things I have tried so far include swapping in a new graphics card/memory/motherboard/hard drive, reinstalling windows. I have also done MemTest64 run with no errors. The games instantly close and the computer works fine afterwards (as long as I dont boot up a game). The only error I can remember it spitting out was from World of Warcraft giving me a "memory could not be read" error after the CTD but a similar crash happens in all the games I have tried. I cant seem to figure out what is causing the issue and would appreciate any help in figuring out what is not working.
Click to expand...
Hi Rvoz, I'm having a very similar problem. I don't have a solution, but I can tell you what I've figured out thusfar and hopefully someone else can step in. TLDR; I think its a GPU problem relating to corruption that is not solved through reinstalling drivers.

MOBO: Micro-Star International Co. Ltd. PRO B650-P WIFI (MS-7D78) (AM5)
CPU: AMD Ryzen 7 7700X 8-Core Processor
GPU: NVIDIA GeForce RTX 2070
RAM: G.Skill Flare x5 16gb (x2)
Drives:
ST2000VX008-2E3164
WDC WD20EARS-00MVWB0
WDC WDS100T2G0A-00JH30 (SSD)
Samsung SSD 850 EVO 500GB (SSD)

I came home to a unresponsive PC on 10/15/23. Booted to blackscreen on 1st try. 2nd try worked.
Web browsing has no issues, but CTDs on almost* game titles after 5 to 15 minutes
(*AOE2: DE had hiccups but did not crash).

Starship Troopers:Exterimination crashed the fastest so I farmed some error messages from it. They were a series of EXCEPTION_ACCESS_VIOLATIONS codes with a range of addresses as well as a DEVICE_HUNG error code.

Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x0000000000003df5
Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x0000024d3bb65944
Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x0000000000000068
Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x0000000000003df5
Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0xffffffffffffffff
Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x000001e4c2d25648

[File:C:\buildWork\9295552041ccd50b\UnrealEngine\Engine\Source\Runtime\D3D12RHI\Private\D3D12Util.cpp] [Line: 873] CurrentQueue.Fence.D3DFence->GetCompletedValue() failed at C:\buildWork\9295552041ccd50b\UnrealEngine\Engine\Source\Runtime\D3D12RHI\Private\D3D12Submission.cpp:939 with error DXGI_ERROR_DEVICE_REMOVED with Reason: DXGI_ERROR_DEVICE_HUNG

Deep Rock Galatic had a very similar crash log:

Fatal error: [File:Unknown] [Line: 684] pResource->Map(Subresource, pReadRange, reinterpret_cast<void**>(&pData)) failed at C:\BuildAgent\work\DRG-release\UnrealEngine\Engine\Source\Runtime\D3D12RHI\Private\D3D12RHIPrivate.h:1181 with error DXGI_ERROR_DEVICE_REMOVED with Reason: DXGI_ERROR_DEVICE_HUNG

Event Viewer - Applications pointed me at both my GPU (Nvidia) and CPU (AMD)
The description for Event ID 2 from source NVIDIA OpenGL Driver cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

DrvSetContext failed functionality indeterminant
(pid=22412 radeonsoftware.exe 64bit)

The system cannot find the file specified

The description for Event ID 2 from source AMD_ANR_BG_PROC cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

AMD_ANR_BG_PROC
Function: ret=0 size=6 called.

The message resource is present but the message was not found in the message table

Event Viewer - System backed up my suspicision of GPU culprit with some nvddmkm errors surrounding the crashes
The description for Event ID 0 from source nvlddmkm cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

\Device\00000103
Error occurred on GPUID: 100

The message resource is present but the message was not found in the message table

Reliability Monitor had a list of Hardware errors to match my crashes. E.g.
Description
A problem with your hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
Code: 141
Parameter 1: ffff918c0a7e6050
Parameter 2: fffff800c10c9080
Parameter 3: 0
Parameter 4: 810
OS version: 10_0_22621
Service Pack: 0_0
Product: 768_1
OS Version: 10.0.22621.2.0.0.768.101
Locale ID: 1033

What I have tried so far
  • Updated/Fresh Installed Nvidia drivers
  • Updated AMD drivers
  • Scanned drives for errors - clean
  • sfc /scannow - clean
  • Defragged all drives
  • Monitored CPU/GPU temps (both under 70 *C when gaming/crashing)
  • Virus Scan
  • Verified Game files
  • Reinstalled games to same/different drives
Theory
The GPU is failing or failing to be recognized/communicated to.
Could be an OS corruption issue that is effecting GPU drivers.
Could be a GPU hardware fault.
MOBA native graphics interference with GPU; both trying to access same addresses.
????

Would appreciate any troubleshooting help/insight into the cause. I can reliably get the game to crash on Starship Troopers in 5 minutes, so I'm happy to run more trials if there's another app I can use to monitor/investigate the failure.
 
I solved my version of the issue after seeing a tip that XMP (RAM Overclocking) might be the cause, something about the GPU not getting enough access? (it seemed like a stretch)
Went into UEFI and found that my RAM was set to not overclocking, so I turned it on. No more crashes thusfar, but I can't really stress test it tonight.
 
Update: It looks like that fixed the crashes. It's hard to tell because I don't have hard data from before the crashes, but I think I am experiencing lower FPS now than before.
So while I solved the problem--I'm not entirely sure that I understood it. How overclocking RAM could resolve a GPU/Disk-Read problem doesn't make sense to me. If someone could explain that to me, I would appreciate it.
 
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