All of my browsers crash instantly, keyboard and mouse issues. (w key held down even when the keyboard is unplugged!)

[Ragnus]

Hello,

I've been having some trouble with my Windows 10 PC where any browser I use (Firefox, Chrome, IE) will most likely crash instantly on startup. Sometimes it requires me to click for the browser to crash, sometimes I can use the browser for 5-20s before crashing. A flash drive that I tried connecting to the computer had it's window closed instantly, much like the browsers.

I've also been having weird issues with my keyboard and mouse. Most of the time I am unable to double click any shortcut on my desktop, or even right click and left click 'open'. I believe this is due to my keyboard constantly pressing the 'w' key as if it was held down. It causes programs starting with 'w' to be highlighted and negates anything I'm trying to do.The w's continue even though I've unplugged the keyboard! When I am not being bombarded with w's I am unable to type anything in the start menu form field.

I have tried:
- Resetting and reinstalling Firefox
- Scanning with Windows Defender, Malwarebytes, and Trendmicro Housecall. (Not in safe mode)
- Using a week-old system restore point to before there was any issue.
- Using canned air to clean out the insides.
- Remounting the RAM and reconnecting all PSU connections.
- Scanning with Hitman PRO, TDSSKiller, and Spybot (Not in safe mode)
- Uninstalling Flash Player
- Using the Reset Windows 10 feature (files were also deleted)
- Running Malwarebytes in safe mode

I will proceed to run scans in safe mode for the other programs that I mentioned above. I also intend to try out Norton Power Eraser, and Tweaking.com- Windows repair from majorgeeks.com.

I also installed Avast and Malwarebytes on all mobile devices on the network, just to be sure.

Any help is GREATLY appreciated.

edit: I was able to pull up event viewer and found this error:

Log Name: Application
Source: Microsoft-Windows-Immersive-Shell
Date: 06/08/2017 5:14:51 PM
Event ID: 5973
Task Category: (5973)
Level: Error
Keywords:
User: S-1-5-21-1339136774-2795194876-2803842595-1001
Computer: DESKTOP-P2MEBQP
Description:
The description for Event ID 5973 from source Microsoft-Windows-Immersive-Shell cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

windows.immersivecontrolpanel_cw5n1h2txyewy!microsoft.windows.immersivecontrolpanel
-2147023170

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Immersive-Shell" Guid="{315A8872-923E-4EA2-9889-33CD4754BF64}" />
<EventID>5973</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>5973</Task>
<Opcode>0</Opcode>
<Keywords>0x2000000000000000</Keywords>
<TimeCreated SystemTime="2017-08-06T20:14:51.392491400Z" />
<EventRecordID>256</EventRecordID>
<Correlation />
<Execution ProcessID="560" ThreadID="500" />
<Channel>Application</Channel>
<Computer>DESKTOP-P2MEBQP</Computer>
<Security UserID="S-1-5-21-1339136774-2795194876-2803842595-1001" />
</System>
<EventData>
<Data Name="AppId">windows.immersivecontrolpanel_cw5n1h2txyewy!microsoft.windows.immersivecontrolpanel</Data>
<Data Name="ErrorCode">-2147023170</Data>
</EventData>
</Event>

 

[Colif]

Try doing a clean boot and see if it still happens - https://support.microsoft.com/en-au/help/929135/how-to-perform-a-clean-boot-in-windows
if it doesn't happen then the cause is likely one of your start up programs

does it happen if you d/c keyboard and use the on screen display? https://support.microsoft.com/en-ca/help/10762/windows-use-on-screen-keyboard

Are kb/mouse generic or use own software?

 

[Ragnus]

Knock on wood, I think I fixed it.


I believe it was my Sharkoon FireGlider Optical Mouse. Reinstalling the software for the mouse seemed to have fixed the various problems. One of the binds for my side-buttons was ctrl-W, which closes windows, so I think this should solve the mess.

As I type this out everything I've typed out in the field is being highlighted so maybe I'm not out of the woods yet. Hopefully it's just the mouse.