Question Alphacool Eisbaer 360 CPU. Water pump doesn't move water.

[K1taru]

My setup:

1. Motherboar: asus x570pro (8pin to psu)
2. Alphacool Eisbaer 360 CPU black (3 pin power for pump)

When I've connect the pump to AIO_pump on motherboard I can see that lighting is turning on, but pump doesnt work. I've tried plug in into different headers, but with no results.

https://drive.google.com/file/d/1FQdHpk5pOebo9hXwS8CWHjzTsIT-mW9n/view?usp=drivesdk

Do you have an idea what else I need to check before go to service?


Thanks

 

[Ralston18]

Does the following link present your pump?

https://www.alphacool.com/download/Eisbaer_Datasheet_EN.pdf

The 360 is shown as having a 4 pin PWM power connection.

Motherboard manual (do verify):

https://dlcdnets.asus.com/pub/ASUS/mb/SocketAM4/PRIME_X570-PRO/E15659_PRIME_X570-PRO_UM_V2_WEB.pdf

Applicable connections are shown on Page 1-17.

Note the header table at the bottom of the page.

Also check through the BIOS options and settings beginning on Page 3-1.

 

[K1taru]

@Ralston18 Yes, I've tried it.

Thanks for the help.

FYI, the service answered me that the pump is broken and they are ready to replace it. Now I am thinking to get my money back and change the choice.