AMD 9590 throttling and freezing

[SchindlersFist]

So I've been having this issue for a little while now, I've tried several fixes but basically I have two main issues: one the CPU throttles causing performance drops in games and two sometimes my PC will freeze. Not sure if they're related because until today my PC only froze to Xcom 2 and then earlier I was playing Siege and it froze.

http://imgur.com/rqMHdY1
Here's a screenshot of a stress test I was running on AMD Overdrive, it started out fine and then a few minutes in started doing that. It was throttling between 4722 MHz and around 1400 MHz

Here's what I've got:
AMD FX 9590 at 4.7
LEPA LPWAC240-HF AquaChanger 240 Liquid CPU Cooler 240mm
Refurbished GIGABYTE GA-990FXA-UD3 AM3+

 

[Barty1884]

Which revision of the motherboard?

I believe the 9590 was only ever 'officially' supported after rev4

Your thermal margin is at 9.4'C once the clocks are down to 1400MHz - what did the thermal margin look like when your speeds were still at 4.7GhZ?

You'll experience throttling from the low double-digits into single digits - you're overheating.

Now, whether that's a cooler issue, or a motherboard issue - I'm not sure.

What are the rest of your specs?

 

[SchindlersFist]

Which revision of the motherboard?

I believe the 9590 was only ever 'officially' supported after rev4

Your thermal margin is at 9.4'C once the clocks are down to 1400MHz - what did the thermal margin look like when your speeds were still at 4.7GhZ?

You'll experience throttling from the low double-digits into single digits - you're overheating.

Now, whether that's a cooler issue, or a motherboard issue - I'm not sure.

What are the rest of your specs?

I have no idea which revision, here's the link to the product page: https://www.newegg.com/Product/Product.aspx?Item=N82E16813128610

The thermal margin stayed between 5 and 15 or so the whole test, it didn't appear to match up with the throttling, it just kind of did its own thing.

That's kind of what I figured, I'm also not sure which it is though.

CPU: AMD FX 9590 at 4.7
Cooler: LEPA LPWAC240-HF AquaChanger 240 Liquid CPU Cooler 240mm
Motherboard: Refurbished GIGABYTE GA-990FXA-UD3 AM3+
GPU: ZOTAC GeForce GTX 1070 AMP! Extreme, ZT-P10700B-10P, 8GB GDDR5 IceStorm Cooling
Hard Drive: WD Black 2TB Performance Desktop Hard Disk Drive - 7200 RPM SATA 6Gb/s 64MB Cache 3.5 Inch
RAM: G.SKILL Ripjaws X Series 16GB (2 x 8GB) 240-Pin DDR3 SDRAM DDR3 1333 (PC3 10666)
OS: Windows 8.1 64-bit
Case: Dell XPS 630

 

[USAFRet]

It is unusual for a 9590 to run reliably at stock settings.

 

[Barty1884]

I have no idea which revision, here's the link to the product page: https://www.newegg.com/Product/Product.aspx?Item=N82E16813128610

The thermal margin stayed between 5 and 15 or so the whole test, it didn't appear to match up with the throttling, it just kind of did its own thing.

That's kind of what I figured, I'm also not sure which it is though.

CPU: AMD FX 9590 at 4.7
Cooler: LEPA LPWAC240-HF AquaChanger 240 Liquid CPU Cooler 240mm
Motherboard: Refurbished GIGABYTE GA-990FXA-UD3 AM3+
GPU: ZOTAC GeForce GTX 1070 AMP! Extreme, ZT-P10700B-10P, 8GB GDDR5 IceStorm Cooling
Hard Drive: WD Black 2TB Performance Desktop Hard Disk Drive - 7200 RPM SATA 6Gb/s 64MB Cache 3.5 Inch
RAM: G.SKILL Ripjaws X Series 16GB (2 x 8GB) 240-Pin DDR3 SDRAM DDR3 1333 (PC3 10666)
OS: Windows 8.1 64-bit
Case: Dell XPS 630

Which PSU?

With no revision listed, I have to assume it's Rev1. That's the same stock image used for them all though.
There should be a model number on the board itself which will include "Rev X.X" etc.

Looks like it's only Rev4.1 that supports the 220W chip, otherwise you're capped at 125W - but they use the same BIOS.

Rev4.1 brings in the 8+2 phase VRMs....

I would expect the Thermal Margin and the throttling actually do correspond - but there's definitely other potential causes.

It is unusual for a 9590 to run reliably at stock settings.

:lol: Pretty much this.

And to have any hope, you need a $300 board, $100+ cooler etc etc.

 

[bgunner]

How is the radiator mounted in that case? From what I can see on Dell's web page there is not enough mounting for the 240mm radiator. http://www.dell.com/us/dfh/p/xps-630/pd

IF it is not getting enough cooling this would help explain it.

Only revision 4.0 and higher with the F3 BIOS supports that CPU so please find the revision on that board and tell us what you have. http://www.gigabyte.com/Motherboard/GA-990FXA-UD3-rev-40#support-cpu

 

[Ascorbate]

Which revision of the motherboard?

I believe the 9590 was only ever 'officially' supported after rev4

Your thermal margin is at 9.4'C once the clocks are down to 1400MHz - what did the thermal margin look like when your speeds were still at 4.7GhZ?

You'll experience throttling from the low double-digits into single digits - you're overheating.

Now, whether that's a cooler issue, or a motherboard issue - I'm not sure.

What are the rest of your specs?

In Q&A section of the link provided found this:


Will this support an FX-9370? What revision is it?
David G on Jul 10, 2015

1
BEST ANSWER: This board is revision 4.0, and it definitely will support a 9370. I'm currently running a 9590 on it, but I did check the support list just in case.

0
The refurb board I received in June 2015 is a Revision 4.0 board. I have a 4350 @ 4.8ghz 1.4v and it is able to maintain that OC running prime95 (although most I have tested is an hour) in a well ventilated all air cooled case. The VRMs are have good heatsinks and did not throttle. Gigabyte's website for the Rev 4.0 does list the 9370 as compatible.

 

[SchindlersFist]

Which PSU?

With no revision listed, I have to assume it's Rev1. That's the same stock image used for them all though.
There should be a model number on the board itself which will include "Rev X.X" etc.

It's a rev 4.0 so that's definitely not the problem.

It is unusual for a 9590 to run reliably at stock settings.

:lol: Pretty much this.

And to have any hope, you need a $300 board, $100+ cooler etc etc.

Well I have a cooler that's almost $100 and the motherboard used to be worth more when I got it as far as I remember

How is the radiator mounted in that case? From what I can see on Dell's web page there is not enough mounting for the 240mm radiator. http://www.dell.com/us/dfh/p/xps-630/pd

Yeeeeeeeeeeeah so it may or may not be hanging out the side of the PC...
If getting a new case is the only thing I need to do then I'm going to be super happy.

So what is more likely? New cooler or new case?

 

[SchindlersFist]

Which PSU?

Also, yeah I forgot to put that.
Athenatech Xtreme Force PS-08WXF 800W ATX12V / EPS12V

 

[bgunner]

Using a liquid cooling solution starves the VRM heatsinks from proper ventilation. Having a case with a fan mounted on the side of the case will bring in cool air and help direct it the VRM heat sink.

THE cooler may or may not be hanging out? What? You don't know if it is hanging out of the case? These CPU's force the need for a High airflow case to keep all the components cool. Try this use a desk fan pointing in the case at the CPU socket and retest. This will tell you if the VRM is overheating. Also make sure the heat from the radiator is being blown out of the case and not into it as it will heat everything else up unnecessarily. You may also want to try keeping hte radiator out of the case to see if it is an airflow issue through the radiator.

IF this helps then a new High Airflow case is needed.

 

[SchindlersFist]

Using a liquid cooling solution starves the VRM heatsinks from proper ventilation. Having a case with a fan mounted on the side of the case will bring in cool air and help direct it the VRM heat sink.

That makes sense. I mean I do have another fan in there but it's not right next to the VRM

THE cooler may or may not be hanging out? What? You don't know if it is hanging out of the case? These CPU's force the need for a High airflow case to keep all the components cool. Try this use a desk fan pointing in the case at the CPU socket and retest. This will tell you if the VRM is overheating. Also make sure the heat from the radiator is being blown out of the case and not into it as it will heat everything else up unnecessarily. You may also want to try keeping hte radiator out of the case to see if it is an airflow issue through the radiator.

No it's definitely hanging out of the case, I guess without the voice inflection that statement isn't very clear though. Ok I'll try pointing a fan at it. And I definitely don't have the radiator fans pointed towards the case, always away.

IF this helps then a new High Airflow case is needed.

Any suggestions?

 

[USAFRet]

The only prebuilt liquid cooling situation (that I know of) that does not starve the VRM's of airflow is the Cryorig A series.
It has a little fan directly on the waterblock, to blow right where you need it.

 

[SchindlersFist]

Ok so I got a new case and installed everything including some new fans. Everything seemed fine, thermal margins were around 40-50 at idle and when i went in game it stayed above 20 however my PC still freezes every time I try running a game and when I ran a stress test the thermal margins disappeared within a minute and then the computer froze. So the throttling is gone but my PC just freezes within maybe 5 minutes of running a game now, so that's cool.

Do I need to get a new cooler, new CPU or both?

 

[bgunner]

If you are still having freezing issues try running a system file check to see if there are corrupt OS files. This is done by opening a command prompt with admin rights and typing without quotes "SFC/ScanNow" and pressing enter. IF this finds files it can not fix on its own type the following without quotes and press enter "dism /online /cleanup-image /restorehealth"

You can also try a disk check to see if there are errors using the command prompt by typing without quotes and pressing enter "chkdsk /F".

 

[SchindlersFist]

If you are still having freezing issues try running a system file check to see if there are corrupt OS files. This is done by opening a command prompt with admin rights and typing without quotes "SFC/ScanNow" and pressing enter. IF this finds files it can not fix on its own type the following without quotes and press enter "dism /online /cleanup-image /restorehealth"

You can also try a disk check to see if there are errors using the command prompt by typing without quotes and pressing enter "chkdsk /F".

Ran both of those, nothing came up. I tried downclocking my CPU to 4.5 ghz and that appears to have significantly reduced temps, I have yet to check it in game because I have a lot of things on my plate at the moment.

Will update when I have more info.

 

[DSzymborski]

That's a pretty horrifying PSU in there, too, and it's very likely that's complicating the situation.

 

[SchindlersFist]

That's a pretty horrifying PSU in there, too, and it's very likely that's complicating the situation.

It's not the PSU because it's brand new and I was having this problem before I got it.

New developments: the PC is now freezing when it's just idling or on the web browser and the CPU temps are super low so I guess we can rule out overheating. I basically have no idea what to do now because I'm back to square one. It's not the RAM, I tested that. Also ran sfc and chkdsk and those were clean. It's apparently not a temperature issue. It's not the GPU because it's brand new just like the PSU and I had this issue before I got it. I'm stumped.

 

[bgunner]

Have you tried doing a clean boot and seeing if it happens doing that? A clean boot only boots the OS and not other user programs. This will tell you if a program installed is causing the issue.

What is the CPU/NB voltage set to?

Directions on how to do a clean boot: https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows

 

[DSzymborski]

That's a pretty horrifying PSU in there, too, and it's very likely that's complicating the situation.

It's not the PSU because it's brand new and I was having this problem before I got it.

New developments: the PC is now freezing when it's just idling or on the web browser and the CPU temps are super low so I guess we can rule out overheating. I basically have no idea what to do now because I'm back to square one. It's not the RAM, I tested that. Also ran sfc and chkdsk and those were clean. It's apparently not a temperature issue. It's not the GPU because it's brand new just like the PSU and I had this issue before I got it. I'm stumped.

Still a horrifying PSU and it's grossly irresponsible to have it in there in the first place. And junk parts complicate solutions, even if they don't predate the problem.

And a markdown because of information *you* didn't provide? I had some other ideas, but I think I'll select "stop tracking this thread" instead. Good luck to you.