[SOLVED] AMD Display Driver failed to Install multiple times, Digital Signature shown as "Unknown" On GPU-Z ?

[nman4239]

Hey all.
Recently purchased a custom built pc from FB marketplace just about 10-11 ish days ago.
Everything works fine.
Specs are listed below.

CPU: I7-4790k 4GHZ
GPU: Power Color Radeon RX 570 4GB
Mother Board: Z97-K ASUS
RAM: DDR3 16GB Hyperx Blu 1600MHZ
Power Supply: SF-750P14XE

Recently, I went through the hassle of having GPU driver installation issues, specifically with AMD Radeon and installing current drivers. When installing Radeon, after a fresh-install of windows, removing all personal files an error message of a few pops up:

"AMD software detected that the display driver has failed to load on your system."
Usually, resulting in it crashing and having the driver install not installing.

I went through some long hours of tiresome research to figure out what's wrong, is it faulty etc.
After using DDU, and uninstalling and fresh re-installing drivers .

My driver displays as
"Microsoft basic display adapter windows".
Its just stuck like this, not displaying any of my GPU information whatsoever. Tried installing AMD Radeon again for the RX 570 drivers, fails yet again and drivers get corrupted. Leaving me in a loop of never being able to install Radeon. is my GPU just [vulgarity removed]? Or am i doing something wrong here?

My last attempt to a solution was downloading the AMD/ATI Pixel Clock Patcher. It resolved the display driver issue, and shows up as an RX 570.
Works as fine. So I tried to Install Radeon and my driver files to update it it fails and the whole process starts from square one. Literally rendering me with the ability to not update my GPU drivers.

Any advice? This is [vulgarity removed]annoying, so I gave up on it due to tedious hours spent on countless YouTube videos that did not work. Nowhere to go to. Stuck to a brick wall for advice.

*Update* Popped into GPU-Z, to check everything.
Apparently my Digital signature is marked as "Unknown". That isn't normal right?
Wondering if I may have to update my VBIOS, not sure what options to do here. My gpu just seems broken honestly. Seems like other RX570 users also suffer my fate too.

 

[Lutfij]

Welcome to the forums, newcomer!

Power Supply: SF-750P14XE
Per the seller's point, how old is this PSU?

Z97-K ASUS
BIOS version for your motherboard?

after a fresh-install of windows
What OS are you working with? Where did you source the installer for the OS? What driver version are you using for your GPU?

 

[nman4239]

Welcome to the forums, newcomer!

Power Supply: SF-750P14XE
Per the seller's point, how old is this PSU?

Z97-K ASUS
BIOS version for your motherboard?

What OS are you working with?

Thank you for the welcoming.

Seller just never responded to anything I said about any questions after sale was made. Just left on read, even when I discussed the driver issues. The only info I have for this pc is that it was recently bought from best buy as a custom build, but is sold as the owner has no time due to mostly working full time.

I have flashed BIOS to update it to the latest version for the Z97-K ASUS.
(American Megatrends Inc. 2902, 3/31/2016.)

Recently was on a 2014 version, so I updated it via USB.

Currently running Windows 10 Pro.

The GPU driver, according to Task manager is version 31.0.21902.5
Driver date: 8/31/2023.
Have not seen issues, due to playing games with it via Pixel Patcher, with no bugs or stutters or frame drops.
However AMD Radeon is being a tedious and i cannot download or install updates for my driver, for some unknown reason.

 

[Myst83]

has to be driver related and windows updated fully, for compatability. i would use older drivers. for sure. and also click /start/settings/update and security. alot of drivers just dont work unless windows is fully updated. you may think it is but it is not installing and new updates. also make sure that when you format a computer install the motherboard VGA drivers, first or second.
probably not hardware. other link to that can be your GPU control panel to default, physics on your gpu. Or it can be connected to your GPU overclocking software.

 

[nman4239]

has to be driver related and windows updated fully, for compatability. i would use older drivers. for sure. and also click /start/settings/update and security. alot of drivers just dont work unless windows is fully updated. you may think it is but it is not installing and new updates. also make sure that when you format a computer install the motherboard VGA drivers, first or second.
probably not hardware. other link to that can be your GPU control panel to default, physics on your gpu. Or it can be connected to your GPU overclocking software.

I did a fresh install with windows, via ISO. Pc got corrupted somehow. So i had to do that. Fully updated windows, refreshing constantly after updates. Will be checking frequently so issues do not happen. My windows was not able to update and updates kept getting corrupted so, ultimately decided to fresh install windows bc it gave me a genuine headache.

Installed AMD drivers to the latest this time, DRIVER ONLY. Worked only using the clock patcher fortunately. Allowing me to update every time using the patcher. I did not install Adrenaline incase it would corrupt.

What do you mean by format a computer? Vga drivers..? You mean for my Asus Z97-K ?
Also, what did you mean by it could be my GPU control panel to default or connected to a GPU overclocking software.

Not so informative on PC knowledge, so just dumb it down a bit for me.

 

[Avro Arrow]

The fact that the seller hasn't responded to anything that you've sent them tells me that this card is probably a fake. The reason why the drivers won't install is because it's probably a much older GPU that can only use legacy drivers.

A good tool to see what it actually is would be GPU-Z.

You can also try installing the Radeon Legacy Driver and see if that works. If it does, then you definitely have a fake card.

This is why I would never buy something from FB marketplace. Too many scammers.

 

[dwd999]

Apparently my Digital signature is marked as "Unknown". That isn't normal right?
Wondering if I may have to update my VBIOS, not sure what options to do here. My gpu just seems broken honestly. Seems like other RX570 users also suffer my fate too.

For Driver Signature problems normally you would used the Advanced Startup option to turn Driver Signature testing OFF: Settings, Update and Security, Recovery, Advanced Startup, Restart, follow the menu to the Advance Startup options and select 7 to turn off Driver Signature testing.

 

[kira-faye]

The fact that the seller hasn't responded to anything that you've sent them tells me that this card is probably a fake. The reason why the drivers won't install is because it's probably a much older GPU that can only use legacy drivers.

A good tool to see what it actually is would be GPU-Z.

You can also try installing the Radeon Legacy Driver and see if that works. If it does, then you definitely have a fake card.

This is why I would never buy something from FB marketplace. Too many scammers.

People are going to bother faking an RX 570?

 

[nman4239]

The fact that the seller hasn't responded to anything that you've sent them tells me that this card is probably a fake. The reason why the drivers won't install is because it's probably a much older GPU that can only use legacy drivers.

A good tool to see what it actually is would be GPU-Z.

You can also try installing the Radeon Legacy Driver and see if that works. If it does, then you definitely have a fake card.

This is why I would never buy something from FB marketplace. Too many scammers.

Hey. Thanks for the heads-up. ON GPU-Z it shows the name as Radeon RX 570 series.

PowerColor Red Dragon RX 570 OC Specs

AMD Polaris 20, 1250 MHz, 2048 Cores, 128 TMUs, 32 ROPs, 4096 MB GDDR5, 1750 MHz, 256 bit

www.techpowerup.com

Here's the link GPU-Z provided.

It does not say fake anywhere, the sub vendor, ID and everything else is provided. The only thing that is missing is the DIGITAL signature.

If you need a screenshot I can provide it. I was able to update my driver only, via using the clock patcher, and uninstalling drivers in DDU in safe mode and disconnecting my WIFI.

When i started in the beginning, before using the clock patcher and DDU, normally downloading the driver alone, after a windows fresh install didn't seem to fix Adrenaline still not properly downloading and showing the 'Microsoft basic display issue". When i tried to install it, in device manager, my RX 570, was showing this yellow danger symbol saying it was not working properly.

Not sure what that exactly means.. but all i took from it was my GPU drivers were buggy. Alot of other RX 570 users, and 580 users report the same issues im having too. Either having to update VBIOS on the gpu or such and using a clock patcher to update everytime. There was a similar forum i came across on here that was talking about it as well.

Currently my bios is in UEFI mode. Not sure if thats bad but wanted to add that on. I will try installing that. Should I use ddu and uninstall my drivers, or go on ahead and install with the link you provided?

Currently my drivers are updated to the current RX 570 drivers, Adrenalin 23.11.1. But no signature when opened in GPU-Z for some reason.

https://forums.tomshardware.com/thr...lock-patcher-on-rx-570.3745367/#post-22644571
Here's the article I was talking about, of two people having similar issues as me.

 

[nman4239]

For Driver Signature problems normally you would used the Advanced Startup option to turn Driver Signature testing OFF: Settings, Update and Security, Recovery, Advanced Startup, Restart, follow the menu to the Advance Startup options and select 7 to turn off Driver Signature testing.

What do you mean by the advanced startup. You mean from windows? Or when installing AMD drivers. Sorry, a little slow on processing these things. If you don't mind re-stating what you meant

 

[nman4239]

The fact that the seller hasn't responded to anything that you've sent them tells me that this card is probably a fake. The reason why the drivers won't install is because it's probably a much older GPU that can only use legacy drivers.

A good tool to see what it actually is would be GPU-Z.

You can also try installing the Radeon Legacy Driver and see if that works. If it does, then you definitely have a fake card.

This is why I would never buy something from FB marketplace. Too many scammers.

https://imgur.com/a/tOQKIvX

https://valid.x86.fr/n1lcm4 (CPU-Z Validation)

https://www.techpowerup.com/gpuz/details/vrxu5 (GPU-Z Validation)

 

[nman4239]

For Driver Signature problems normally you would used the Advanced Startup option to turn Driver Signature testing OFF: Settings, Update and Security, Recovery, Advanced Startup, Restart, follow the menu to the Advance Startup options and select 7 to turn off Driver Signature testing.

Also, I'm trying to look for a fix where the Signature is shown. Usually it should say WHQL, as the signature. In my case is shows unknown. As shown in the images above + links. Feel free to check it out. Thank you though for letting me know that.

I'm also wondering if its bad that the Signature is not shown, as I installed my current RX 570 drivers.

 

[dwd999]

Also, I'm trying to look for a fix where the Signature is shown. Usually it should say WHQL, as the signature. In my case is shows unknown. As shown in the images above + links. Feel free to check it out. Thank you though for letting me know that.

I'm also wondering if its bad that the Signature is not shown, as I installed my current RX 570 drivers.

I don't know what the signature not being shown means; its possible that it may just mean that the driver hasn't been tested and certified WHQL by Microsoft. Anyway if you want to try and avoid driver signature messages you can click Settings, Update and Security, Recovery, Advanced Startup, Restart Now, you'll get a menu that gives you an option to Troubleshoot, then Advanced Options, then you'll see the startup settings that will be available when the computer restarts. Upon restart you'll get the menu with startup options of which 7 is Disable Driver Signature Enforcement so you press 7 on your keyboard and the computer will be in the mode that ignores driver signatures of any drivers you may want to install until the next time the computer is restarted. Since the drivers are in .exe file format it may also help if you right-click on the driver file and select Run as administrator to decrease the chance of windows interfering with the driver install.

 

[Avro Arrow]

People are going to bother faking an RX 570?

Sure they will. If they get their hands on a bunch of, say, HD 7970s for next to nothing and can get ~$100 each if they pass them off as RX 570s while just ghosting everyone who complains, there are people who will happily do that.

See, faking a low-end card like the RX 570 means that your targets probably don't have a lot of money or tech-savvy which makes them easier marks. After all, nobody with money is going to buy an RX 570 and very few people with any tech savvy are going to buy an RX 570. If you're going to scam someone, you're probably a lot safer if you're scamming the bottom end of the market.

Now, I'll be the first to admit that I don't 100% know this to be true, but it sure makes a lot of sense, eh?

 

[Avro Arrow]

https://imgur.com/a/tOQKIvX

https://valid.x86.fr/n1lcm4 (CPU-Z Validation)

https://www.techpowerup.com/gpuz/details/vrxu5 (GPU-Z Validation)

Huh... well, I'm at a loss. See, I got an RX 580 2048SP 8GB from AliExpress and it was some brand that I've never heard of (JXZ Jisoonzer):

Nevertheless, the Adrenalin Drivers worked perfectly. Since the RX 580 2048SP is essentially an RX 570 with 8GB of VRAM, the Adrenalin Drivers should work perfectly for you too.

I still think that you should give the Radeon Legacy Driver a shot because if it works, at least you have working drivers.

There's a user over at TechPowerUp named "eidairaman1" who is an absolute wizard when it comes to Polaris cards. You should try contacting him and see what he says. He's really good at helping people flash the correct BIOS to their cards. That might be what has caused your digital signature to be corrupted.

 

[nman4239]

Huh... well, I'm at a loss. See, I got an RX 580 2048SP 8GB from AliExpress and it was some brand that I've never heard of (JXZ Jisoonzer):

Nevertheless, the Adrenalin Drivers worked perfectly. Since the RX 580 2048SP is essentially an RX 570 with 8GB of VRAM, the Adrenalin Drivers should work perfectly for you too.

I still think that you should give the Radeon Legacy Driver a shot because if it works, at least you have working drivers.

There's a user over at TechPowerUp named "eidairaman1" who is an absolute wizard when it comes to Polaris cards. You should try contacting him and see what he says. He's really good at helping people flash the correct BIOS to their cards. That might be what has caused your digital signature to be corrupted.

Ah, that must explain it. I think cards from Ali-express might sell some fake cards.. since theyre usually branded strangely. However, that still seems good since it has the power of an RX 570 with 8GB!

I took a look at my card in my see through case, it looks pretty real haha. Since it has the power dragon stuff and everything similarly on the original website too.

Oh alright! I'll definitely try installing Legacy drivers and let you know what happens. Yes im super glad drivers are able to be installed.. even somehow. However the installation of it needs the clock patcher, which is unusual.

Thank you so much though for the heads up I appreciate it so much . Definitely will reach out to him, I appreciate this so much. I do think I might need to flash my GPU properly as well.. just a little scared but I'll see how it goes when he gets back to me.

 

[nman4239]

Huh... well, I'm at a loss. See, I got an RX 580 2048SP 8GB from AliExpress and it was some brand that I've never heard of (JXZ Jisoonzer):

Nevertheless, the Adrenalin Drivers worked perfectly. Since the RX 580 2048SP is essentially an RX 570 with 8GB of VRAM, the Adrenalin Drivers should work perfectly for you too.

I still think that you should give the Radeon Legacy Driver a shot because if it works, at least you have working drivers.

There's a user over at TechPowerUp named "eidairaman1" who is an absolute wizard when it comes to Polaris cards. You should try contacting him and see what he says. He's really good at helping people flash the correct BIOS to their cards. That might be what has caused your digital signature to be corrupted.

I was unable to reach him via conversation.. so I created a post and tagged him in it, in hopes to reach out to him. Hopefully he sees it. If you are able to tell him do let me know. I have created a forum on there and a new account as I have not used that site yet.

 

[Avro Arrow]

I was unable to reach him via conversation.. so I created a post and tagged him in it, in hopes to reach out to him. Hopefully he sees it. If you are able to tell him do let me know. I have created a forum on there and a new account as I have not used that site yet.

Here's a link to his profile on TPU:

https://www.techpowerup.com/forums/members/eidairaman1.40556/

You will have to sign up on their forum to contact him as I don't know if he's on this forum as well.

He's not always online but he usually comes on at least once per day. He loves solving things like this and he's the best I've seen at it.

As for me, I'm just curious to know if the Legacy Drivers work.

 

[Avro Arrow]

People are going to bother faking an RX 570?

Check this out, someone even bothered to fake a GTX 1050 Ti and this poor chump paid €120 for it. There's a sucker born every minute:

Fake1050 Ti, please help with vbios, I can't get a refund ?​

The RX 570 is 42% faster than the GTX 1050 Ti. This just goes to show you that if there's any money in it, scammers will fake anything.

Obviously this poor soul isn't very tech-savvy (who the hell would want a GTX 1050 Ti in the first place) and probably just bought it because the ad said nVidia. Often, the reason why very low-end cards are faked is because nobody with half a brain is looking for a GTX 1050 Ti to game on it. If the buyer just wants a video card for general PC use, they wouldn't know the difference between a GTX 1050 Ti and an HD 5450. This is because 2D graphics have been child's play for over 20 years for ANY card (even IGPs have no trouble with it).

The buyer might notice if they try to play 4K video but I doubt that someone who can only afford something like a used bottom-feeder card like the GTX 1050 Ti can afford a 4K screen of any kind. The fact that the cost is relatively small also makes going after the scammer seem like it's not worth it.

This is how the scammers often get away with it and why they're willing to fake cheap cards.

 

[Avro Arrow]

Hey, thanks for best answer! I hope that eidairaman was able to help you out!