Question AMD pc crashing whenever booting up or shortly after

May 26, 2022
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Hi,
I have an AMD Ryzen 7 3800X 8-core processor, 3900 Mhz, 8 core prebuilt that I bought about a year ago. The pc worked fine for months till recently about a month ago when I started having problems with it. At first it would only crash while playing video games, but now it crashes when I first boot up or shortly after when I open an application. I don't know what's causing this and I have very limited knowledge of computers so I don't even know where to start. I have updated my gpu drivers so I don't think that's an issue anymore. I also get really bad ping spikes in game because of my pc overheating and then crashing. Anyone has any idea as to how I can fix my problem?
 

COLGeek

Cybernaut
Moderator
What is the make/model of this rig? You could also provide a list of the complete specs (make/model of all installed components).

This sounds like a possible heat and/or power issue, at first guess. This puts the PSU at the top of the list of culprits.
 
Reactions: punkncat
May 26, 2022
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0
10
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it's a CyberPower PC and here are the specs:
OS Name Microsoft Windows 11 Home
Version 10.0.22000 Build 22000
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DESKTOP-9A5ABTI
System Manufacturer To Be Filled By O.E.M.
System Model To Be Filled By O.E.M.
System Type x64-based PC
System SKU To Be Filled By O.E.M.
Processor AMD Ryzen 7 3800X 8-Core Processor, 3900 Mhz, 8 Core(s), 16 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. P1.60, 10/14/2020
SMBIOS Version 3.3
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer MSI
BaseBoard Product B550AM Gaming
BaseBoard Version
Platform Role Desktop
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.22000.527"
User Name DESKTOP-9A5ABTI\Negar
Time Zone Pacific Daylight Time
Installed Physical Memory (RAM) 16.0 GB
Total Physical Memory 15.9 GB
Available Physical Memory 13.0 GB
Total Virtual Memory 18.8 GB
Available Virtual Memory 14.6 GB
Page File Space 2.88 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes
 

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