AMD R5 M430 not recognized by laptop

[Omar VX]

Hey everyone , I have an urgent question please , I bought a new HP Laptop : HP 15 Notebook Ba002ne .

But before i bought it I read its specification on HP Official Site and on the paper beside it in the store , its specifications are :

AMD R5 M430 ( 2 GB Dedicated )

Processor : AMD A6 7310 APU

Ram : 4 GB

After i had bought it and opened it , my Laptop reads everything correctly , but when i opened device manager to update and check the graphics, I found the laptop reads the Graphics wrong , it supposes to read AMD R5 M430 but it reads this :

AMD R4 and AMD R5 M330 but doesn't read AMD R5 M430 exactly as i saw.

Can someone tell me what is that ?? why it is not reading AMD R5 M430 as i saw in the specifications ? Please aid me in this issue because i don't know if this is an issue or something i don't know . Thank you

 

[Kasper Jorgensen]

You should take it back to where you bought it. Sounds like you didn't get what you have payed for.

 

[skitszo]

you can try looking up Hardware ID's off the driver in device manager... see if it matches up.

assume you can google for a short youtube video guide...

device manager/display adapters/properties/details/property/ menu down to hardware ID's---- copy and paste the longest one and google

 

[Omar VX]

MERGED QUESTION
Question from Omar VX : "Laptop doesn't read AMD correctly"

Hey everyone , I have an urgent question please , I bought a new HP Laptop : HP 15 Notebook Ba002ne .

But before i bought it I read its specification on HP Official Site and on the paper beside it in the store , its specifications are :

AMD R5 M430 ( 2 GB Dedicated )

Processor : AMD A6 7310 APU

Ram : 4 GB

After i had bought it and opened it , theLaptop reads everything correctly , but when i opened device manager to update and check the graphics, I found the laptop reads the Graphics wrong , it supposes to read AMD R5 M430 but it reads this :

AMD R4 and AMD R5 M330 but doesn't read AMD R5 M430 exactly as i saw.

Can someone tell me what is that ?? why it is not reading AMD R5 M430 as i saw in the specifications ? Please aid me in this issue because i don't know if this is an issue or something i don't know , and also I took my laptop Serial Number to check if this is the right laptop with the right specifications i wanted in website and i wrote its serial number and all specifications are correct on website , aid me please . Thank you

 

[rgd1101]

don't spam the forum. This is not the first time. please stop that

 

[rgd1101]

https://www.notebookcheck.net/AMD-Radeon-R5-M430.160119.0.html
https://www.notebookcheck.net/AMD-Radeon-R5-M330.142634.0.html

it just a rebrand