Question AMD RX 580 crashes

[MLLapan1]

I was just watching videos over Internet, and once I clicked to go full screen, and change time of the video, on video bar, my screen went black, reporting two errors of the same in event viewer, both happened in 5 seconds, amd driver has stopped working and restarted or something like that.

I have psu riotoro 500w, and h310m is mobo, as I ve seen people had psu or mobo problem about this.

I dont think my psu or mobo are the problem, all parts are month old including graphics card.

Is there a way to be sure this is software or hardware problem?
For anything unsure im returning this card to AMD in speed of light.

 

[Hyperxprince]

try to use gpu in 2nd slot
or make sure gpu isn't loose in slot


my friend had same issue but problems may differ

it can be a minor issue or can be major


try to troubleshoot from

minor solutions to major solutions
1. Reset your gpu in another slot of your motherboard ( make sure to fit gpu in it properly )
now go to bios and reset cmos so cpu will run at stock settings ( not to worry about over clocking (

2. install guru gpu uninstaller and install latest driver from official site

3 Try to see if gpu power cable isn't loose ( 4 pin -6 pin wire from psu )

4. remove gpu then play any video
if still occurs then gpu is safe

5. Rma mobo

if thats ok

then psu is the suspect

 

[MLLapan1]

try to use gpu in 2nd slot
or make sure gpu isn't loose in slot


my friend had same issue but problems may differ

it can be a minor issue or can be major


try to troubleshoot from

minor solutions to major solutions
1. Reset your gpu in another slot of your motherboard ( make sure to fit gpu in it properly )
now go to bios and reset cmos so cpu will run at stock settings ( not to worry about over clocking (

2. install guru gpu uninstaller and install latest driver from official site

3 Try to see if gpu power cable isn't loose ( 4 pin -6 pin wire from psu )

4. remove gpu then play any video
if still occurs then gpu is safe

5. Rma mobo

if thats ok

then psu is the suspect

While I understand your points, I don't think any of that would be a problem for new a computer that worked flawlessly for 1 month, I didn't moved my central unit or did something to it so cable or slot would loose.
Motherboard will usually report other problems than just Graphic Card driver problem, but I can't say PSU can't be suspect as it can be always the problem of random things.
Rather...

1. I suspect on Windows 10 Update, and this is why...

Last night, Start -> Settings -> Update, I downloaded update, and I did not restarted computer to let it actually update all the way till now,w hen I finally did it.
I don't know, but this might cause some configuration errors inside system or drivers.

Also, just after I posted this, I tried opening AMD settings, and look how it looked...

This made me thinking it is actually software problem, or is it?

I just did updated (finished) Windows 10 to 1909 version, and I updated AMD to 19.2.2 version.

2. Some people say that this issue can be fixed by raising the Power Limit in Radeon Settings / Gaming / Global Wattman - to 50., but I can not find Wattman in newest version, as its very different than latest one.

And if updates don't solve my problem, I will have to change radeon settings, but I have no clue what to change and where, but I did read some say that these GPUs just need more power, and that needs to be manualy set in AMD settings.

3. If it keeps repeating, test will integrated card do the same. But, I know that would not be very reliable to say its not PSU again, as RX 580 needs more than integrated card.

4. RMA AMD RX 580

 

[MLLapan1]

Alright...

1. Uninstalled drivers using DDU
2. Installed newest 19.2.3 version
3. When I go AMD Settings > Settings > Display > Enable Clone to enable my TV connected with HDMI

- Problem here occurs that on my main display AMD changes from 1920x1080 to 5760x1080 on main display.
Than I try to enable main display as prefered display by toggle switch in radeon settings, and its shows as Display 2, and TV as Display 1, never had idea why is it like this.
So, yeah clicking or toggling prefered display on Display 2 (My main PC monitor) will cause AMD driver to crash and restore with glassed out AMD settings as above and only task manager kill process will allow new opening of amd settings.
Once also BSOD occured, and here is WINDBG report... https://pastebin.com/tT0uXCVb

I don't know much about this, but my eyes caught this...
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

PROCESS_NAME: Registry

Now I have no idea is this caused by graphic card, or graphic driver, or maybe faulty ram or something, but it says registry.
Knowing this (means BSOD) happened ONCE on toggling prefered display on Display 2 and every other time AMD Driver crashed, as I forced it (did same thing) many times to try to see if BSOD will occur again (no luck, it happened only once) and every other time AMD driver crashed.

Can someone give some light on this please...

 

[MLLapan1]

Day before error I downloaded and installed windows 10 1909 Update.

Note that pc left needing restart to finish this update.



Next day I did had few tabs openned and played videos, and one of them i tried switching to full screen and changing time of the video, than I get black out for few seconds, it was caused by two amd driver crashes.

It was novembar release 19.11.1 i think.



Yesterday i restarted and updated windows 10 1909, used ddu and installed 19.12.3 driver.



Than bsod occured once and amd driver crash every time in scenario explained above.

Im device manager Samsung TV was discovered as media device, and only main display was shown with full name under monitors (my Asus monitor).



Than after i wrote post before this, for some unknown reason to me, Windows 10 1909 decide to remove name of Asus under monitors in device manager, and showed it as generic pnp monitor, than suddenly in short time another generic pnp monitor showed in same place.



And now no above error, nor AMD crash.



Possibility is, as you said first crash occured by many tabs and many videos, or it could also be hanging windows update that needed restart.



And second one was because windows did not wanted to add tv as monitor in its registry or something like that, but suddenly it get smart by itself, and i remember it asking also once to restart to install some bus device, but the problem persisted after restart in time it asked the thing about bus needs restart to install.



However, right now no problem, just my both monitors are show as generic pnp monitors instead names in device manager, while in settings names are shown and also in amd settings i can see names.



This is mistery because i remember clicking scan for hardware changes in device manager, but windows still did not seen tv as monitor and rather as media device, until it sorted it out suddenly all alone.



So, ok, maybe we can blame windows for second time, under second circumstances, but what about first one with many tabs of videos?



Also I dont think I need furmark test, because i run cod mw, which stress GPU to 80c and 100% usage all the time, as well as other parts get big usage and temperature raise drasticaly, and i didnt experience any crash.

I play this game since i got pc, and i also played last night with 19.12.3 and all went fine too.



Why would amd crash on simple video and not under load of cod mw is really out of logic, but i think switching to full screen often is something amd dislike.



If you have any clues please do share them, because I would like to know what actually happened both of the times?