Question AMD Ryzen 7 5800x /B550 USB Disconnection Still Happening In 2024

[Annoying_Amd_USB_Issue]

I Have A Ryzen 5800x Paired With A Asus Rog B550 A GAMING Board
After Going Through The Tinternet There Is So Many Post About This I
Have Lateset Bios And Default Boot And Tried All The Plasters To Get This To Work
Nothing So Far Has Now If I RMA The Cpu They Are Just Going To Give Me Another
Ryzen 7 5800X I Dont Know What To Do Which Will Prob Have The Same Issue Since AMD
Has Basically Said It A Problem On There End With Chipset And The PCIE Gen 4

 

[helpstar]

BIOS version 3405 installed?
do all usb ports have this problem?
front and back panel?

to get around this problem, install an pcie usb controller card

 

[Annoying_Amd_USB_Issue]

Helpstar i havent tried the pcie usb card ive heard that it dosent work and usb still disconnect as its the pcie and chipset that are causing this i can always try ive seen ones that use sata and one that have onboard power what one would be better suited to try this its mostly just the mouse that keeps disconnecting but i do have a audio interface that goes crackle and pop usb wireless headset works ive tried other mouse and still same problem im pulling my hair out the cpu is still under warrenty so i might just have to expect fate and send it back

 

[COLGeek]

This is either a motherboard or grounding issue. Not the CPU, by the symptoms provided.

When you installed the motherboard into the case, were there any extra mounting points/stand-offs under the motherboard that did not align with the mounting holes?

If so, that needs to be removed.

Also, look at your back panel, is anything poking into any of the ports (like the little grounding fingers many I/O plates use?

 

[helpstar]

any third party tools like led/RGB tools installed? like icue or or aura or Armoury Crate or similar-> uninstall
uninstall tools from asus like aisuite, rog game first,...
you can use the Armoury Crate Uninstall tool to uninstall

did you overclock your system?

try a minimum setup to exclude anything, that´s connected to your motherboard. No case fans or RGB.
only motherboard, RAM, CPUm CPU cooler with fan (remove the RGB connector if connected), HDD/SSD, GPU, monitor

if it still disconnects, run this setup outside the case on a non conducting surface

some usb ports are driven by the chipset and some on the motherboard are driven from the CPU
https://www.amd-id.com/wp-content/uploads/2020/08/Penjelasan-Kinerja-Chipset-B550-1024x583.jpg.webp
maybe you can sort out if all or just some USB ports are causing problems

install the latest chipset drivers from here:
https://www.amd.com/en/support/chipsets/amd-socket-am4/b550

maybe this could work as well:

View: https://www.youtube.com/watch?v=NL3JhnBJzDA


which power supply are you using? brand and model

other than that, check your whole system:
run userbenchmark.com and post the http link of your result, e.g. https://www.userbenchmark.com/UserRun/28977730

Reset the BIOS by jumper clrCMOS or JBAT or similar (eventually you will have to set the boot priority correctly after that)

check windows integrity
open the command prompt as administrator and type DISM /Online /Cleanup-Image /RestoreHealth
https://www.lifewire.com/how-to-open-an-elevated-command-prompt-2618088
https://answers.microsoft.com/en-us...em-files/bc609315-da1f-4775-812c-695b60477a93

clean boot
https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows

check the memory by running memtest.org usb autoinstaller (bootable USB flash drive)

check the hard drive for errors with its manufacturer´s tool and if available, update the firmware