Annoying issues with connection on startup

[Siralextraffo]

Hello everyone!

I'm experiencing a very annoying issue on startup with my connection: it's showed as connected, but it's actually not for the first minute or two, or at least it's incredibly slow so that it cannot load any page or do anything that requires a connection.

I have a fiber 100mb Fastweb connection; after that minute or two the connection magically works and I'm able to use the PC properly.
That happens everytime I switch the PC on after a considerable amount of time: in fact, if I restart the PC as soon as the connection is online, it'll stay that way on the new startup.

I had a similar issue a couple of weeks ago, but it was much worse because the connection was highly unstable, keeping on going offline every few minutes and then coming back, exactly like the startup now but continuous over time.

I then called Fastweb and they send a rather grumpy technician who didn't say a word and just changed the modem.
The connection worked for that day, the day after the startup issue started again.

I tried to:

- Reinstall the network card
- Change LAN cable
- Change PC connected
- Change the LAN plug
- Well, replace the modem
- Tried a few things on the command prompt without any success

Now, before I call Fastweb again trying to get a proper technician to work on my case(assuming that's even possible), is there anything I can do to at least identify the issue?
Did this happen to anyone who can help?

Many thanks and sorry for the wording, English is not my native tongue.

 

[rocktalkrock]

Did the technician not watch your computer boot up to see the problem or himself? That's lazy, he just wanted to spend the minimum time possible on your issue and move on to his next scheduled appointment of the day. It should be Fastwebs job to identify your problem and fix it, not have you explain it to them. Your paying them money every month and they don't want you to stop, so they should do everything they can to get your service working properly. Remember they are working for you, not the other way around.

 

[scout_03]

it could be the cable that come from outside the house to the modem that is defective it is up to them to repair it and provide the service you pay for .

 

[Siralextraffo]

Did the technician not watch your computer boot up to see the problem or himself? That's lazy, he just wanted to spend the minimum time possible on your issue and move on to his next scheduled appointment of the day. It should be Fastwebs job to identify your problem and fix it, not have you explain it to them. Your paying them money every month and they don't want you to stop, so they should do everything they can to get your service working properly. Remember they are working for you, not the other way around.

The problem was that it was working right after he changed the modem, but now that I think about it, I actually booted up the PC while the connection was still not on, and then I rebooted it again once the modem was functional.

I'm saying this because if I reboot the PC the connection works, it's just on the first startup after a few hours...

Anyway, he was definitely lazy, it was probably my fault not being "aggressive" enough, not knowing hot to fix the issue I was quite patient hoping he was the one to do that.

 

[Siralextraffo]

it could be the cable that come from outside the house to the modem that is defective it is up to them to repair it and provide the service you pay for .

It could be, but I tend to exclude that because the issue only happens on startup and for a minute or so, systematically, then it's all working fine.
I guess that if a cable was the problem, I should have had continuous issues; changing the modem definitely fixed something, as the situation was way worse before, it just didn't fix the whole problem.

Most of the technicians have the same knowledge I have, they just can't go too far after changing stuff and unpliggin cables, which is why I'm trying to understand what's going on myself before chasing another man from Fastweb.

 

[scout_03]

to made shure it is not your system could you use another lan card in it to the modem and see what happens .

 

[Siralextraffo]

to made shure it is not your system could you use another lan card in it to the modem and see what happens .

Uhm, mind to elaborate a bit? You mean connecting a PC to the modem directly with a LAN cable?

 

[scout_03]

if you use a router yes also it could the internal lan card that is going out so you need to use another card to testit to router .

 

[rocktalkrock]

Did the technician not watch your computer boot up to see the problem or himself? That's lazy, he just wanted to spend the minimum time possible on your issue and move on to his next scheduled appointment of the day. It should be Fastwebs job to identify your problem and fix it, not have you explain it to them. Your paying them money every month and they don't want you to stop, so they should do everything they can to get your service working properly. Remember they are working for you, not the other way around.

The problem was that it was working right after he changed the modem, but now that I think about it, I actually booted up the PC while the connection was still not on, and then I rebooted it again once the modem was functional.

I'm saying this because if I reboot the PC the connection works, it's just on the first startup after a few hours...

Anyway, he was definitely lazy, it was probably my fault not being "aggressive" enough, not knowing hot to fix the issue I was quite patient hoping he was the one to do that.

Yes, i see what your saying, but it would not be aggressive to tell Fastweb "My internet is not working the way it should, please fix it".

You could also open "Network and Sharing Center" in your Control Panel and look through it. You might see something helpful there. Try clicking the "See full map" option and look that over.

 

[Siralextraffo]

if you use a router yes also it could the internal lan card that is going out so you need to use another card to testit to router .

Alright, will try to plug a laptop directly on the modem via LAN cable!