Anti-Surge triggered when gaming

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nipslip

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Nov 6, 2017
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Hello, I've had my current setup for about 1 year working without any problems and a few days ago, while playing a game my pc rebooted and showed me this message:

"Power supply surges detected during the previous power on ASUS anti-surge was triggered to protect system from unstable supply unit".

Every time I tried to play a game since then my computer reboots after 10-60 seconds in-game.
It never happens when browsing, only when playing a game.
So, thinking my PSU was faulty I exchanged it for a new one, but the problem still persists unchanged.

My setup:
Motherboard: Asus Maximus VII HERO
Processor: Intel Core i7 4790K
Graphics Card: EVGA GTX 980 Ti Superclocked+
Power Supply Unit: Corsair 750M (750W)

What I tried so far:
-Exchanging the PSU
-Disabling the surge protection in BIOS
-Running the PC with minimal components (Only 1 Mouse, no sound-card, 1 monitor, no audio-devices)
-Switching the slot of the graphics card
-Plugging the PSU into a different power-outlet (different wall)

I don't think it's a real (external) power-surge. Yes, I have moved into a new apartement recently but I've been here for a couple of months and it never happened during that time.
Does anyone have an idea how I can fix this issue?
 
Solution
N
Exchanging the motherboard and CPU did not yield any results. In the end the problem was fixed by exchanging the graphics card.
Wouln't have thought that a faulty one could disable your entire system but I guess one never stops learning.

Thanks to everyone for the help anyway :)

Also: Apparently I can't pick my own answers as "the solution". Anyone know how I can properly close this thread?
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What psu did you use at first and to what did you change?

What I tried so far:
-Exchanging the PSU
-Disabling the surge protection in BIOS
-Running the PC with minimal components (Only 1 Mouse, no sound-card, 1 monitor, no audio-devices)
-Switching the slot of the graphics card
-Plugging the PSU into a different power-outlet (different wall)
Click to expand...
Non of these did help? Especially the underscored.This should disable the feature.

You have the latest bios?
Does this even happen when using the igp? Means taking the gtx 980 TI out and use the motherboard back i/o video output.
 
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I had a Corsair 750M and swapped it with another (new) PSU of the same model. It was the only one I could get that fast. It may not be top tier and it may not hold for decades, but even a moderate new PSU shouldn't fail the moment I plug it in, imo.


Sadly, none of these helped, no. When the feature is disabled the computer just reboots without the message (Anti-surge triggered). It doesn't even last longer in-game (max 60sec)


I have the stock-bios. Never tinkered with it. Never updated it.
Edit: I have updated the BIOS to the newest version now, but the problem still persists


I tried that, but without graphics-card none of the games that trigger the shutdown will start.
 
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You have Asus AI Suite on the pc? This maybe keeps an eye on the voltages too.Can see how it does with it uninstalled.Or look if you have the latest version,if not install that,but try uninstalled first.

It can be the motherboard or psu. I encountered it too and with the pc was a truly different psu good enough reason to stop the behaviour.

 
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I didn't have the AI Suite installed. Sadly, Installing the Suite didn't fix the problem either.



I'm afraid I don't quite understand this sentence. You are suggesting that I should buy an even more powerful PSU?

 
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Has nothing to do with power or even being bronze or gold rated.In my case i had a Corsair AX760 (which is very good and gold rated) give the same message,from software readings i found out that the 3.3V would get out of spec according to Asus Antisurge.
Using a Be Quiet 480 watt older bronze rated psu made the problem go away. I still use the AX in the pc i'm typing on right now.
Can you test with a friends psu maybe or one from a local store?
 
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Sadly no, I can't. But my current model worked fine for at least 1,5-2 years (So I know that it works), why would a brand-new model cause exactly the same issue from the start?
 
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Could be you have bad luck with psu's or the motherboard has issues. Can you make a log while gaming so maybe this will shed some light on matters?

How to make a log,

download hwinfo32/64,
install and open it,
check "sensors-only",
click "run",
at the bottom of the window click "logging start",
choose a name and place for the log like "hwinfolog" at the "desktop",
this log can be viewed/opened with either excel from Microsoft or libre office calc.
Click to expand...
you can upload it onto a site which facilitates this like SaberCatHost or DropBox,these i like since not so much (or any) spam comes with these.
Just make one until this happens like you described.
 
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We have a similar problem but not quite the same. As I can deduce from your referred link your "crash" only seems to happen when trying to start one specific game. Mine happens when playing any game that remotely demands power from my graphics card, no matter what engine it runs on (for example Warframe, Company of Heroes 2, Overwatch)
Still, feel free to stick around this thread. Once I fix my problem I'm sure to post my solution here. It may work for you too.

 
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Still looking at it. Can't see anything weird in the psu voltages (do bear in mind this is a software tool).
Are you using one cable to power the gpu? Can you test with using one connector from both cables? Shouldn't matter,but maybe it gives some cleaner voltage.
I guess that after this log it did shut down?

Looked again at this,


Did it shutdown then as well?



Just a household thing,your ram runs at 1333mhz,is that it's rated speed or did you forget to enable XMP in the bios?
Other thing is that your cpu sometimes get's pretty hot. What cooler are you using? It might be wise to replace paste and reseating it. It could make a difference if a good cooler.
 
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That is another possibility,but i wanted to rule other things out first.Maybe there's still warranty on the board and can you rma it.Need to Contact Asus about that.There's a three year warranty period on these.
https://www.asus.com/us/Motherboards/MAXIMUS_VII_HERO/HelpDesk_Warranty/
 
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Calibration on the Anti surge loosens up over time and starts thinking that a sudden increased power draw means a surge. After some time you might start seeing other issues like usb ports disconnecting randomly and your internet connection acting weird. These are the last symptoms you need to know it's 100% the mobo.
 
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Tried it and it did seem to last a couple seconds longer than usual before the shutdown. But it could just be my imagination too.

I guess that after this log it did shut down?
Click to expand...
Yes.

Looked again at this,
[...]
Did it shutdown then as well?
Click to expand...
Yes. I didn't notice any difference.

Just a household thing,your ram runs at 1333mhz,is that it's rated speed or did you forget to enable XMP in the bios?
Click to expand...
That's just me being stupid. Thx for pointing it out though.

Other thing is that your cpu sometimes get's pretty hot. What cooler are you using? It might be wise to replace paste and reseating it. It could make a difference if a good cooler.
Click to expand...
I'm still using the stock cooler that came with the CPU. I know it's not optimal but I'm one of the people that don't like to make changes on a working system.
Wouldn't the system react differently if the CPU was the issue though? I mean if it gets too hot it wouldn't it just shut down without the whole power-surge warning?
 
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Even if the Anti-surge-feature is disabled? I'm honestly asking, I have no idea how motherboards work.


Crap. Haven't noticed any other weird symptoms yet but I will keep my eyes open.
I think at this point the only question is if it's a faulty motherboard or a broken CPU. I'll be able to test out another graphics card in a few days so I can rule that out as a possibility too.

Funnily enough, yesterday I tried playing a game and it worked again (even when closing and reopening it), when I (manually) rebooted the computer though, the problem occurred again every single time.

EDIT:
Okay, nevermind. My system just went completely dark. Won't power up anymore. I'm gonna replace the motherboard and CPU. I'll report the results in a couple days.
 
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Looking at the temeratures would i look at a somewhat better cooler than you have now,but i also don't think it the source of your problem. Unless maybe the heat somehow has effect on the sensors,but i cannot be sure about that.It was also a "household" mentioning. 😉 For about $20 can you already buy a significantly better cooler than the stock one.
https://pcpartpicker.com/products/compare/hmtCmG,hJFPxr,LPVBD3,hyQRsY/
The Deepcool has a blue led fan so be aware of that.





I should let him answer,but in time the sensors i talked about above maybe will get less well calibrated by "wear and tear" that age can do. That you disable Antisurge doesn't mean that the sensors are shut off.
 
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Exchanging the motherboard and CPU did not yield any results. In the end the problem was fixed by exchanging the graphics card.
Wouln't have thought that a faulty one could disable your entire system but I guess one never stops learning.

Thanks to everyone for the help anyway :)

Also: Apparently I can't pick my own answers as "the solution". Anyone know how I can properly close this thread?
 
Upvote 0 Downvote
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