Question Any game crashes to the desktop without any warning and Randomly. I tried everything I knew but it didn't work!

[AverageMess]

Good evening everybody, my problem is the one on the Title.

I have created for my sister, just over a week ago, a new gaming workstation of which the specifications:
- Gigabyte GeForce 4070 Ti
- Samsung 980 PRO M.2 NVMe SSD
- Intel Core i5-13600K CPU
- Kingston Renegade DDR5 16 x 2 GB 6400MT/s
- MSI MPG A850G PCIE5, 850W
- ASUS PRIME Z790-P WIFI

Any game it is, from the lightest to the heaviest, crashes to the desktop without any warning. I have tried:
- Doing a clean install of windows.
- Updated BIOS to the latest version available
- Installed the drivers manually and without the use of installation software
- Checked temperatures (which I then ruled out since it crashed even with just Darkest Dungeon, a very light game for example)
- Disabled the XMP Profile and re-enabled it.
- Used CrystalDiskInfo but did not give any errors
- Used Memtest 86 and Memtest 7.0 without any error
- Stressed the system with AIDA64 - GPU with 3dMark and Superposition.

Nothing worked... following another Thread I entered on reliability history. I send you an image of what I found.

I thought at first that it was a RAM OC problem, but I have no evidence to support this except by looking at other Threads.

I am going crazy trying to find a solution, I kindly ask for your help
Thank you very much!

PS: the attached image is in Italian, but I think you can understand anyway, in case tell me right away if something is not understood!

https://imgur.com/glBy7ok

 

[helpstar]

how did you install windows?

check the ssd with the Samsung app


which bios version is installed on the motherboard?

check the cpu socket pins of the motherboard, if some are bent

how hot is the CPU getting?

did you power the gpu directly without adapters?
16 pin power
all cables from this psu?

 

[AverageMess]

Thank you for replying to me!

So,I did the check with Samsung's SSD app,I post the results below via screenshot.

The BIOS version installed is Inc. 1402 - September 8, 2023

No pins are bent.

I don't have any heavy games in the pc now to check the CPU temperature, so I started OCCT and did a CPU stability test. The highest temperature reached was 70°.

The GPU is connected to the PSU directly without adapters, and these are all cables taken from the original PSU package.

I don't know if it matters, but the CPU cooling is given by a DeepCool LS520, and the pc is connected (along with the screen) to a 1500 VA /900 W pure sine wave Epyc Nitro UPS. Could the UPS give problems?

https://imgur.com/a/mN49FaP

 

[Phaaze88]

Crash to desktop are usually driver or software related, so how about drivers you're manually installing outside of Windows reinstall and the necessary motherboard drivers?

As for software, any apps similar to Aorus Engine, Asus AI Suite, or Razer Synapse is installed on the PC?

 

[AverageMess]

Crash to desktop are usually driver or software related, so how about drivers you're manually installing outside of Windows reinstall and the necessary motherboard drivers?

As for software, any apps similar to Aorus Engine, Asus AI Suite, or Razer Synapse is installed on the PC?

The pc is completely out of other drivers besides the motherboard and GPU drivers: in order I downloaded:
Intel Chipset Driver.
Audio Driver
Wireless Driver
Lan Driver
Same with Nvidia driver
All from the ASUS site without external Sotware or Utilities
Do you think I have to reinstall everything again?
After downloading the drivers I opened them one by one and after unzipping the folder I clicked on the Asussetup.exe

The only thing that puts me in doubt is that in device manager, checking, there are two entries WITHOUT drivers: RAID Controller and Unknown Device.

These did not install themselves... (I shouldn't even need RAID).


@helpstar
Sorry I forgot to mention that I downloaded windows via a USB stick with the installation support program.

 

[Phaaze88]

The pc is completely out of other drivers besides the motherboard and GPU drivers: in order I downloaded:
Intel Chipset Driver.
Audio Driver
Wireless Driver
Lan Driver
Same with Nvidia driver
All from the ASUS site without external Sotware or Utilities
Do you think I have to reinstall everything again?

I don't think so, although it isn't necessary to install both the motherboard audio and Nvidia hd audio driver - it depends on which device you're using for sound.

The only thing that puts me in doubt is that in device manager, checking, there are two entries WITHOUT drivers: RAID Controller and Unknown Device.

Does properties say who the manufacturer may be for the RAID controller?
Unknown device is... well, unknown device. Can't say too much about that one - since you're on a wireless network, it could be from a nearby wireless device.

 

[helpstar]

Try installing drivers from the original manufacturer of the chips

from intel:
intel management engine
igfx https://www.intel.com/content/www/us/en/download/785597/intel-arc-iris-xe-graphics-windows.html
chipset Intel® Z790
IRST: https://www.intel.com/content/www/u...ne-memory-11th-up-to-13th-gen-platforms.html?
(usually the intel driver download tool is a good way to go, if you can´t find intel drivers)

nvidia.com GPU driver

realtek audio and lan driver


try without the UPS

 

[AverageMess]

I don't think so, although it isn't necessary to install both the motherboard audio and Nvidia hd audio driver - it depends on which device you're using for sound.


Does properties say who the manufacturer may be for the RAID controller?
Unknown device is... well, unknown device. Can't say too much about that one - since you're on a wireless network, it could be from a nearby wireless device.

Good morning, even the RAID device is unknown

 

[AverageMess]

Try installing drivers from the original manufacturer of the chips

from intel:
intel management engine
igfx https://www.intel.com/content/www/us/en/download/785597/intel-arc-iris-xe-graphics-windows.html
chipset Intel® Z790
IRST: https://www.intel.com/content/www/u...ne-memory-11th-up-to-13th-gen-platforms.html?
(usually the intel driver download tool is a good way to go, if you can´t find intel drivers)

nvidia.com GPU driver

realtek audio and lan driver


try without the UPS

Thank you, i'll try! I have to remove the driver already installed for this, right?

 

[helpstar]

no, just install / update it over the old one

 

[AverageMess]

no, just install / update it over the old one

Can I ask you a question?
What is the Intel management engine used for?

Why should I download Rapid storage technology?
Thank you!

 

[helpstar]

ime

What is Intel® Management Engine?

Overview of Intel® Management Engine

www.intel.com

irst
storage driver

 

[AverageMess]

ime

What is Intel® Management Engine?

Overview of Intel® Management Engine

www.intel.com

irst
storage driver

Ok, done.

So.. i'll try to play something and I will update you, however, I have a doubt....
The games crash at the desktop very randomly, sometimes it's been up to two days before I get a crash back.

For example: I played Metro Exodus for hours and it crashed once and that was it, while on Witcher 3 it crashed much more often.
I played Ac1 and it crashed often, while on Ac2 and Brotherhood it did not crash at all, as it did with TBOI. Lastly Ghost Recon Wildlands (besides having stuttering and freezing that I can't explain) has never crashed...it's too random and I can't trigger it to "study" it...this could make me think of a voltage problem or OC...does the reasoning line up? Could it be?

Thanks to all for yous advices!

 

[AverageMess]

Good morning, I disabled OC to see how it would go, the game hasn't crashed for at least a week, once it crashed GOW with a D3D Device crash error...
Also I noticed alucni graphical glitches sometimes in the browser.... what error would that be? Thanks