- Dec 21, 2020
- 6
- 0
- 20
I recently bought a 5600X and an ASUS TUF B550M-PLUS(WI_FI) but kept the NVME M.2 SSD and RAM from my last build (which was only a few months ago). Having built the new rig last weekend it's been randomly resetting, most notably when on Netflix.
So the first step in trouble shooting I tried was ensuring that the BIOS was up to date (which it is - version 1004), although I must point out this mobo has only supported the 5000 series since August (red flag?). There is a beta version that was released a few days ago but am reluctant to try it right now as it's beta. I have also tried the following:
Critical Error -41-Kernel-Power "The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly."
Wtih the keywords (70368744177664),(2). I'm yet to see the classic BSOD (is this still a thing?) and my PSU is a Corsair TX550M. I can also work for hours using Eclipse with no issue, it really does only seem to happen when watching Netflix. Gaming doesn't seem to trigger it either although I only game for maybe an hour or two at a time, every couple of days.
Any advice is appreciated. Thanks.
So the first step in trouble shooting I tried was ensuring that the BIOS was up to date (which it is - version 1004), although I must point out this mobo has only supported the 5000 series since August (red flag?). There is a beta version that was released a few days ago but am reluctant to try it right now as it's beta. I have also tried the following:
- Updated B550M chipset drivers. This actually helped to resolve a few PCI driver issues that were visible in device manager.
- Downloaded DDU and completely un-installed then re-installedNVIDIA graphics drivers for my GTX 1060.
- Turned off Windows' "Fast Start-Up" as I've heard this has been causing BSODs for a few people.
- Restored BIOS settings to default (I initially manually configured my RAM to 1.35V and 3200 MHz as this is what it's designed for and I had this working perfectly fine in my last build).
- Double checked that my RAM is from a qualified vendor which I confirmed using the product support page for my mobo.
- Downloaded HWMonitor and CPU-Z to check CPU stats (temperatures seem fine) and cross-reference my RAM frequency with task manager (which it matches).
- Run Windows Memory Diagnostics tool - which returned no issues.
Critical Error -41-Kernel-Power "The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly."
Wtih the keywords (70368744177664),(2). I'm yet to see the classic BSOD (is this still a thing?) and my PSU is a Corsair TX550M. I can also work for hours using Eclipse with no issue, it really does only seem to happen when watching Netflix. Gaming doesn't seem to trigger it either although I only game for maybe an hour or two at a time, every couple of days.
Any advice is appreciated. Thanks.
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