AOpen return

[crapple0]

I bought an AOpen 12x10x32 CD-RW in november. Put the drive in...couldn't burn a CD. After putzing around with it for a week, dealing with AOpen's tech support telling me "it's software" (even though I was using 5 different cd burning pograms), I finally decided to send it back to AOpen. I was assured that it would definitely be less than 2 weeks "2 weeks including shipping time?!" "yes sir, definitely under 2 weeks". It's now been over a month. Calling AOpen repeatedly, I was told that they'd find out and call me back. Needless to say they went 0-for-4 with callbacks. Eventually I got a manager on the phone and told him I'm not hanging up until they find out where my drive is. Guess what...the manager put me on hold until the system hung up on my 20 minutes later. Ugh. FINALLY I called that manager back (ofcourse the next day, since business hours expired last time I was on hold), told him he can't put me on hold, and find out where my drive is. Apparently they shipped it to Taiwan to get fixed. As to why they just didn't ship me a new drive like any GOOD company would have..."I don't know sir, we don't do that". Ugh!

Lesson: some companies need to learn how to do returns. Example: Handspring will send you a replacement, and THEN have you ship them the broken item. So if it's something minor like a scratched screen, you're never without a working product.

The kicker to the whole AOpen story: I paid $185 for a defective 12x10x32 drive. Last week I saw a Best Buy flyer for $149 for a 12x8 Sony...which I'm sure would have worked out of the box.

~Crapple0

 

[Guest]

Philips 8x4x32 CD-RW with Adaptec software - 119 (149 before MIR) at Best Buy

 

[Guest]

Man you guys have cheap prices, cheapest we have is a 4x4x24 HP at $299, even $119 us is only about $210Aust

 

[Guest]

its simply because the economy of the entire planet is geared towards the US.

 

[Guest]

Thats true, as the song says, You got the bomb, nuclear $#@@&* deterrent

 

[Guest]

Did you buy the thing direct from AOpen? If not you should have returned it to the place you bought it and got a replacement/refund. Only if you've had it for more than a month should you send it to the manufacturer. At least that's the way it works in the UK.

 

[crapple0]

I bought it from some dinky company in Queens, NY that used newspaper as padding material in the box. I thought it'd be easier to deal with AOpen directly. I was wrong.

~Crapple0

"intel inside, idiot outside"

 

[Grizely1]

Crapple heheh that's a funny name.

----------------------
I don't hate Intel............ Do I?

 

[crapple0]

admit it, that was just to get your post count up....much like this post 😛

~Crapple0

"intel inside, idiot outside"

 

[stable]

We sell a ton of the CRW-1232's from AOpen and have yet to have one fail... Sounds like you got a DOA drive. In that case you should have brought it back to where you bought it. We swap out all DOA hardware over the counter, no hassles at all. I just send it back to the distributor and they give me a new unit. In the case of it failing after 30-days (we call ANY failure within 30-days a DOA), then we either send it out for repair or we just replace it, depending on how long it has been. While I have yet to have to return an AOpen CRW drive, my average turnaround time for CD-ROM or DVD-ROM repair has been 11 business days including shipping (We send all repairs out FEDEX 2 day air and they all come back FEDEX economy.)

Sorry to hear you had a bad experience with AOpen, I'm just curious of why you were dealing with them direct. That may have been part of your problem, but from my experience your service problems are not the norm.

Steve Benoit


Stable Technologies
'The way IT should be!'