Question Aorus 1070 gaming box not detected - troubleshooting assistance

Apr 27, 2019
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I've just bought a Huawei Matebook X Pro and an Aorus 1070 Gaming Box. The eGPU is not being properly detected by the laptop.

  • eGPU has been plugged into mains, and TB3 cable plugged into the laptop
  • No fans or LEDs from Gaming Box turns on when given power (is this normal? Note that it's never been setup)
  • Laptop gets power from eGPU TB3 cable - shows as chargin
  • Mouse / Keyboards plugged into eGPU aren't detected by laptop
  • The USB A power outlet on the eGPU works - powers a laptop cooler
  • When TB3 cable is plugged into laptop while on, the new device chime plays, and then almost immediately the device unplugged chime plays
  • No Thunderbolt device is detected
  • Tried multiple TB3 cables and power cables
Assistance in troubleshooting appreciated - want to exhaust all my options before considering return as I'm currently not in country of purchase :/
 

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