Aorus X370 Gaming K7 reboot after Windows 10 update black screen?

[Paintrain84]

I have the Gigabyte Aorus X370 Gaming K7 mobo with an 1800X and SLI GTX 1080Ti's, I am just bench testing everything before water cooling everything but I noticed every time I try to update the OS it asks me to restart after downloading, everything is great. Installs, then goes to restart and black screen. Just sits there. All the mobo lights are on, everything is running but no display and its black. I have to shut it off and turn it back on and then it goes back up to Windows 10.

I am also using a Samsung 960 EVO 250gb M.2, (thats the only storage for now just to bench test) any chance anyone might know whats going on?

 

[eyupo92]

This happened to me a few times as well.

So, I have speculated like this :

It might be that after update, the OS might not be able to find the bootloader. On Windows 10 restarts are hot-boots, not cold boots and on restarts it tries to bypass some initialization steps - as it had already passed them just like some form of fast boot - even if fast boot is not enabled in BIOS. Somehow it might look for it at a specific place on disk and fail to find it as its signature might have changed - so it might be stuck in limbo where there is a valid UEFI OS on the disk ( so it does not display - "no OS present, insert disk" message ) but not the one it had cold booted first time, so unable to start the OS and display the message, it does the only thing it can : do nothing. Once you shuıt it down and cold boot from Power button, this time it starts the whole boot sequence without skipping steps and finds a valid UEFI OS signature and boots.

As I said, this is my speculation.

 

[Paintrain84]

That's a pretty killer educated guess. I'm pretty darn impressed lol. That would be really lame of windows / drivers to force that to happen but it's pretty new stuff still so I'm sure issues like this will happen. How about this though, in the middle of sitting on the desktop, it goes black sometimes. Nothing. I have two 1080Tis so I tried one by one and they both do it (SLI and non SLI). It makes zero sense. The generic drivers are installed ATM but it's hard to get the dang real drivers because it will just cut to black randomly and I have to restart the system! I'm device manager it does show nvidia drivers there though. I had to email gigabyte cause I'm at a loss over this.

 

[eyupo92]

I have experienced this sudden blackout as well, but while using three layers of connection to monitor.

I have a KVM sswitch to which 5 desktops are connected, the switch has PS/2 keyboard and mouse input and VGA monitor output. My monitor is 21.5" LG E2250V LED with VGA, DVI-D and HDMI inputs.

Connection to PCs are done through KVM cables.

Two old computers have actual VGA ports where I connect the KVM cable and PS/2 ports.

Two newer ones have DVI-I outputs and one PS/2 port only, so I am using a Y type PS/2 to USB cable to convert two PS/2 inputs into one USB port and use a DVI-I to VGA converter for video output. There is a special setting to get the PCs recognize native 1920x1080 @60 Hz on these two computers but I know how to handle it, once it is set it works until next driver update.

The Ryzen one poses a problem as I wanted to buy Radeon RX 460 or GTX 1050 VGA card. Problem? No more DVI-I ports, but only DVI-D, HDMI and DisplayPort ports - and no support for anslog video of any sort. I have purchased active adapters to convert each of DVI-D, HDMI and DisplayPort into VGA and each of them work until Windows boots up. Really, they give out video output on boot up and BIOS screen for hours ( I have left the computer on BIOS screen overnight ) and they work. Then Windows starts up, I see the circle and booomm. Black screen. No video.

If I try to install Win10, I don't see any problems... until, as you guessed, computer restarts to finish Windows installation... and boom, black screen.

I had installed Windows over DVI-D and then switched to HDMI to VGA adapter... it worked for a few hours, then went black and did not come back again. I never could replicate that later. Windows never booted again on that disk.

Currently the Ryzen + RX 460 is connected to KVM switch as well, but video is connected to monitor over DVI-D cable and I manually switch input sources by pressing the source selector button on monitor, to direct the keyboard and mouse input I press the key on KVM switch.

I think about changing to a DVI+USB KVM but there are not many 8 port cheaper and reliable options. The same for HDMI + USB KVM switches. Reliable ones cost a fortune. So I have postponed purchasing one until I add another PC where changing input dources will not work anymore... actually I just recognized that it can work if I connect the new PC over HDMI and select input sources manually on my monitor. OK, this will get me over this year, and god knows what will happen next year..

In my case, I suppose Windows can not recognize and drive the video output due two layers of converters used - one from graphic card to KVM switch and one from KVM switch to monitor - the graphic card has no support for analog signal output and so Windows is unaware of analog output as well, there is nothingnto tell Windows to drive analog signals. Direct connection works as eveything is digital over DVI-D.

Most probably Windows display manager stops responding to graphic calls to or from graphic card dur this.

As far as I remember from 7-8 years ago, SLI also does some form of conversion/routing graphic output between two or more cards, where in past I could get output from only one DVI ports among 6 DVI ports in total present in two/three cards. I had worked with 2 and 3 way SLI with 8800 GT cards, it was so long ago.

In your case, I would boot the computer with only one card present and look up entries in Reliability Monitor. If any reports of Display Adapter stopped responding or similar are present, then this may be the reason. If this is the case, try to connect to your monitor with all possible input/output combinations possible with graphic card and monitor. Once you find the combination that works more reliable than others, than try installing the second card and see what happens.

But beware.. in all cases I have experienced this black screen, I had to reinstall Windows 10. So, if you can get a working install with one card, I suggest to shut it down immediately and take an OS image backup using something like Acronis True Image. Then you can continue experimenting knowing your next OS install will take only 8 minutes by reapplying your Acronis image or similar.

Don't know if this message helps or not, but it is time to change your approach here - stop trying the same thing over same input/output source... start experimenting to find the input/output mix that works. Change your monitor cable if there are such options, if not don't know much. I learned that if something does not work, it might help to check and change the cables.

 

[Paintrain84]

I have experienced this sudden blackout as well, but while using three layers of connection to monitor.

I have a KVM sswitch to which 5 desktops are connected, the switch has PS/2 keyboard and mouse input and VGA monitor output. My monitor is 21.5" LG E2250V LED with VGA, DVI-D and HDMI inputs.

Connection to PCs are done through KVM cables.

Two old computers have actual VGA ports where I connect the KVM cable and PS/2 ports.

Two newer ones have DVI-I outputs and one PS/2 port only, so I am using a Y type PS/2 to USB cable to convert two PS/2 inputs into one USB port and use a DVI-I to VGA converter for video output. There is a special setting to get the PCs recognize native 1920x1080 @60 Hz on these two computers but I know how to handle it, once it is set it works until next driver update.

The Ryzen one poses a problem as I wanted to buy Radeon RX 460 or GTX 1050 VGA card. Problem? No more DVI-I ports, but only DVI-D, HDMI and DisplayPort ports - and no support for anslog video of any sort. I have purchased active adapters to convert each of DVI-D, HDMI and DisplayPort into VGA and each of them work until Windows boots up. Really, they give out video output on boot up and BIOS screen for hours ( I have left the computer on BIOS screen overnight ) and they work. Then Windows starts up, I see the circle and booomm. Black screen. No video.

If I try to install Win10, I don't see any problems... until, as you guessed, computer restarts to finish Windows installation... and boom, black screen.

I had installed Windows over DVI-D and then switched to HDMI to VGA adapter... it worked for a few hours, then went black and did not come back again. I never could replicate that later. Windows never booted again on that disk.

Currently the Ryzen + RX 460 is connected to KVM switch as well, but video is connected to monitor over DVI-D cable and I manually switch input sources by pressing the source selector button on monitor, to direct the keyboard and mouse input I press the key on KVM switch.

I think about changing to a DVI+USB KVM but there are not many 8 port cheaper and reliable options. The same for HDMI + USB KVM switches. Reliable ones cost a fortune. So I have postponed purchasing one until I add another PC where changing input dources will not work anymore... actually I just recognized that it can work if I connect the new PC over HDMI and select input sources manually on my monitor. OK, this will get me over this year, and god knows what will happen next year..

In my case, I suppose Windows can not recognize and drive the video output due two layers of converters used - one from graphic card to KVM switch and one from KVM switch to monitor - the graphic card has no support for analog signal output and so Windows is unaware of analog output as well, there is nothingnto tell Windows to drive analog signals. Direct connection works as eveything is digital over DVI-D.

Most probably Windows display manager stops responding to graphic calls to or from graphic card dur this.

As far as I remember from 7-8 years ago, SLI also does some form of conversion/routing graphic output between two or more cards, where in past I could get output from only one DVI ports among 6 DVI ports in total present in two/three cards. I had worked with 2 and 3 way SLI with 8800 GT cards, it was so long ago.

In your case, I would boot the computer with only one card present and look up entries in Reliability Monitor. If any reports of Display Adapter stopped responding or similar are present, then this may be the reason. If this is the case, try to connect to your monitor with all possible input/output combinations possible with graphic card and monitor. Once you find the combination that works more reliable than others, than try installing the second card and see what happens.

But beware.. in all cases I have experienced this black screen, I had to reinstall Windows 10. So, if you can get a working install with one card, I suggest to shut it down immediately and take an OS image backup using something like Acronis True Image. Then you can continue experimenting knowing your next OS install will take only 8 minutes by reapplying your Acronis image or similar.

Don't know if this message helps or not, but it is time to change your approach here - stop trying the same thing over same input/output source... start experimenting to find the input/output mix that works. Change your monitor cable if there are such options, if not don't know much. I learned that if something does not work, it might help to check and change the cables.

Heck of a response! Thanks for taking the time to share your experiences and thoughts. So as soon as I saw this issue, I removed both cards and only booted with one. I actually re-formatted the M.2 just to get a clean slate. Both cards do the same thing at a random time. No crash notification (haven't checked anything that would record them behind the scenes, I may need to check out an application for that.). The monitor I am using at work (I manage a phone, tablet and computer repair company), only has DVI, VGA and HDMI. No DP. We have a bunch in the shop though, i'll have to try a different one. The monitor at home uses DP. Haven't tried that yet as the computer i'm building is going on our YouTube, I am currently waiting on water blocks before we begin the build. Its just sitting on a test bench right now.

This monitor is used all the time and the cable works perfectly fine for all kinds of computers but maybe it's time to swap them out, I have plenty around the shop as well. Hopefully something works, because this is a really weird issue and we need to get it figured out for the YouTube channel. We custom hydrodipped the case, it looks awesome

If anyone else has experienced this issue with a known fix, please by all means share it, i'll update as soon as I have made some headway hopefully.

 

[eyupo92]

>>> No crash notification (haven't checked anything that would record them behind the scenes, I may need to check out an application for that.).

Reliability Monitor displays entries after 24 hours they happen. You can start typing "reliability" on Windows search bar and "View Reliability history" will appear among search results. It is the most useful feature of Windows.

Hope you can find a solution to your problem. Keep us posted.

 

[Paintrain84]

**UPDATE**

So last night when I wrote this and left the shop, I shut the computer down and unplugged the PSU, and drained the power. Left it overnight and today I came in, went ahead and turned it on and proceeded to download the Windows 10 creators update, installed like a champ and I have zero black screens to speak of and the computer restarted properly after the update. Keeping my fingers crossed as it's only been a few hours at this point but I will update again once more to let you guys know if it's stable!

 

[eyupo92]

any progress ?

**UPDATE**

So last night when I wrote this and left the shop, I shut the computer down and unplugged the PSU, and drained the power. Left it overnight and today I came in, went ahead and turned it on and proceeded to download the Windows 10 creators update, installed like a champ and I have zero black screens to speak of and the computer restarted properly after the update. Keeping my fingers crossed as it's only been a few hours at this point but I will update again once more to let you guys know if it's stable!

 

[Paintrain84]

any progress ?

**UPDATE**

So last night when I wrote this and left the shop, I shut the computer down and unplugged the PSU, and drained the power. Left it overnight and today I came in, went ahead and turned it on and proceeded to download the Windows 10 creators update, installed like a champ and I have zero black screens to speak of and the computer restarted properly after the update. Keeping my fingers crossed as it's only been a few hours at this point but I will update again once more to let you guys know if it's stable!

It seems as though this was driver related, although I didn't see any actual crashes it could have been one of two things. The digital signal was not properly being routed to the monitor, or just simply the driver. Either way, I updated windows as far as I could and installed creators, then the GPU drivers, I have bench tested, ran it for hours on end, no issues what so ever. Seems like this was mostly a Windows hickup!

 

[Paintrain84]

**UPDATE 2***
Was running great up until now, I was running Cinebench and in the middle of a single core benchmark it just black screened out of nowhere. No idea what is going on.

 

[eyupo92]

There is an interesting thread on another question, you may try the solution mentioned in last two posts.

http://www.tomshardware.co.uk/answers/id-3425469/x370-msi-gaming-pro-carbon-computer-displayaing-screen.html