I can't deny as a Computer Science Graduate that I haven't run into colleagues that rave about how much better anything non-microsoft including macs is. What I can't understand is how these people can accept how openly arrogant Mac is with the public. This is not the first time I've seen them with a censorship issue, do they really think people are that stupid, and what about the posters who actually own the product, isn't that a slap in the face? Don't they want to keep those customers. And then there's the commercials: they pretty much say if you use Windows you're stupid and lame and if you use mac you are Joe Cool, they say nothing about their own product. I really can't say what Mac's customer service level is, or hardware support because they never give you any details about that, they are too busy hating on their competitions product. I do know that I bought my girlfriend an ipod, it eventually stopped turning on, so I told her to call support, they told her that her warranty didn't cover phone support and that she would have to send the unit in, but not before providing a credit card # for potential charges if they had to fix anything out of warranty. Least to say I ended up turning up the volume on my Creative Zen to drown out her complaining.