Do you have the latest version of Steelseries engine 3?
https://steelseries.com/engine
I don't know if it helps, I am not sure how old the version is , I can't see anything similar relating to this year.
Which version of win 10 are you on?
right click start
choose run...
type
winver and press enter
Current version is 1803 build 17134.48
I can see a few problems for version 1709 though, see if the top answer here helps - https://www.reddit.com/r/steelseries/comments/6xe7ni/the_steel_series_app_just_doesnt_work_with_my/