Question Arkara NAS

Was only given name not model number. Its okay. I figured the reset doesn't do anything with the data. And some manuals say its only for the admin password reset is what needs to be done. But will wait to hear back.
Are you in possession of the NAS unit or no? Because there should be a model number or some identification of such either on the hardware itself or on the web interface or whatever user interface you use to service it.