[SOLVED] arris surfboard sbg7580-ac

[nrqu]

Do these numbers look normal?

My connection has been randomly dropping and I got a feeling that it has to do with the splitter I'm currently using.

https://prnt.sc/wh0r1a

 

[kanewolf]

Do these numbers look normal?

My connection has been randomly dropping and I got a feeling that it has to do with the splitter I'm currently using.

https://prnt.sc/wh0r1a

Yes those look nominal. You have approximately 3dB power and 40dB signal to noise.

 

[bill001g]

All you numbers are within the recommended range. You likely rebooted it not too long ago. You generally always see some errors on that screen. As long as there are not many uncorrectable errors you will not sett issues. There should be a log screen also. That one will more clearly tell your if the modem is actually dropping or getting other issues.

 

[SamirD]

Looks beautiful! No corrected errors even after 32 minutes. Pretty solid.

 

[Wacabletech06]

Do these numbers look normal?

My connection has been randomly dropping and I got a feeling that it has to do with the splitter I'm currently using.

https://prnt.sc/wh0r1a

Yes they look good, but thats not the whole story. its just a starting off point. Can you post the logs as well?

 

[nrqu]

Yes they look good, but thats not the whole story. its just a starting off point. Can you post the logs as well?

Here's the log https://prnt.sc/z8utsk
and here's another picture with an uptime of 5 days https://prnt.sc/z8uwy3

 

[bill001g]

SYNC errors are not a good thing. There is some issue between you and the ISP cable cabenet in your neighborhood. Hard to say what it is the ISP should see something on their end. Could be interfering signals form some neighbors house.

 

[SamirD]

Here's the log https://prnt.sc/z8utsk
and here's another picture with an uptime of 5 days https://prnt.sc/z8uwy3

Yeah, something is wrong with those uncorrectables--my modem has some of the same T3 timeouts, but has zero uncorrectables with an uptime of 200+ days. Your isp needs to know this to see where to look to fix the issue.

 

[SamirD]

SYNC errors are not a good thing. There is some issue between you and the ISP cable cabenet in your neighborhood. Hard to say what it is the ISP should see something on their end. Could be interfering signals form some neighbors house.

ime this is a tough problem to get an isp to address. Multiple calls until you get the right agent that sees the issue and gets it to the right place to fix it. Usually a 1-2 wk fix.