[SOLVED] Arris TG862 is stuck in loop

[My_pc_sucks_pp]

Earlier today my Arris TG862 entered a strange loop. The power connection remained stable, while the DS light began blinking orange. From the 10-12 seconds go by and then the secure light comes on as a solid green for a few seconds before turning off, and concluding the loop. The loop is around 20-25 seconds. I’ve tried resetting the router but as far as I can tell, that made no difference. Any input is much appreciated.

 

[bill001g]

Not sure if the device is up enough for you to get in and see the log messages.

It is not uncommon for a cable modem to cycle like that when it is having issues talking to the ISP. It likely means it has some contact but is having issues completing the connection. This is why the log messages are nice.

Most times this is a problem outside your house. You could check all the cables to be sure all the connections are tight and no dirt or water got into them. You could try to move the modem to where the cable comes into the house and connect it there to see if it will complete the connection.

It could also be a defective modem but that is not very common. You could just gamble and buy a new one and call the ISP to activate it remotely.

You likely are going to have to get the ISP to help. Make sure you check everything you can before to avoid them charging you to come out to the house.

 

[My_pc_sucks_pp]

Okay, thank you for the help