Artefacting/'Crashing in games and benchmark

[jekkaboi]

Recently, I've started experiencing artefacting in a few games and even the Windows start menu. Graphical glitches/stretched textures all over. So far I've managed to find it in the following games: ETS2, Tomb Raider, Witcher 3, Sims 4. Although when trying to catch it in TW3/Sims 4 I've discovered the games just crash either on startup or just after I'm loaded into a game. Here are some screenshots of Tomb Raider: https://imgur.com/a/yWufx90

I decided to run the 3DMark demo, first time it blue screened my PC and went black before I could read the error code, second time it ran with small black boxes on surfaces for the majority of the scene and even the loading screen, here's an example: https://imgur.com/a/bjDmseF (excuse the poor quality, in my panic I took a picture on my phone instead of a screenshot.

Here are my specs:
CPU: Ryzen 5 1600X
Graphics Card: MSI Armor RX 580 8GB OC 1366Mhz core/2000Mhz memory
Mobo: Asrock AB350 PRO4
PSU: EVGA 80+ White 600W

I've put in a return request on eBuyer (Where I bought the graphics card) and now I just need to wait until Monday so I can call them (they require it as part of the returns process.)

Just to clarify, I've tried uninstalling and DDUing drivers and reinstalling latest driver, I tried reseating the card and using a different PCI-E power cable. Temps are usually 60-80 under load and never exceed 80. Everything ran fine and this only started happening and affecting games yesterday.

 

[Roland Of Gilead]

Are you OC'ing the GPU? Or have you OC'ed the GPU. Presuming form what you've said you bought it second hand. Was it used for mining, was it very cheap?

It potentially could be your PSU, But second hard hardware can be hit and miss. For CPU/GPU/PSU I always buy new.

 

[jay32267]

I think it sounds like the card.
I think you've tried all you can...and I think artefacting is a pretty good sign of a bad card.

 

[jekkaboi]

@keith12

GPU is at default everything, I once played around with incrementally increasing core clock in MSI Afterburner but ended up resetting it all back out of fear lol.

I didn't buy the graphics card second hand, bought it from eBuyer new in early December. However the mobo and CPU was bought second hand from a friend.

 

[Roland Of Gilead]

Firstly jay32267 made a very normal observation. You didn't need to down vote him. It's a good call.

The first port of call for your issues is indeed the GPU. So jay is right there to suggest it.

Try update your bios to the most recent. This may solve the issue.

You can monitor temps of the GPU while gaming on the fly, by using MSi Afterburner. Use the OSd to display CPU/GPU temps and usage. See if anything is overheating. This could also cause the issues you are experiencing.

Report back.

 

[jekkaboi]

@keith Thanks for your reply.

I did in fact accidentally downvote jay on mobile and I can't seem to undo it, sorry to jay about that, if there is a way to undo it let me know.

I have been using the OSD to monitor in most games I play since I got the card. The GPU and CPU stay in good temps, the max I've seen the GPU reach is 80, it usually hovers at 70-75 at load.

When you suggest updating the bios, is that the mobo bios or the GPU bios? Just want to clarify.

 

[Roland Of Gilead]

@keith Thanks for your reply.

I did in fact accidentally downvote jay on mobile and I can't seem to undo it, sorry to jay about that, if there is a way to undo it let me know.

I have been using the OSD to monitor in most games I play since I got the card. The GPU and CPU stay in good temps, the max I've seen the GPU reach is 80, it usually hovers at 70-75 at load.

When you suggest updating the bios, is that the mobo bios or the GPU bios? Just want to clarify.

No worries

Yes, i'm suggesting the mobo bios. For GPU it's more driver than bios, as most GPU manufactures won't offer different bios'. Some do though, or have a dual bios set up.

GPU temps at 80c or below is fine. The card is meant to run at that temp full load. Nothing to worry about there. Try bios update and see how you get on.

 

[jekkaboi]

I updated the bios using a usb, and now the pc is power cycling. Lights turn on and fans spin for around 30 seconds, then it turns off, then it starts again rinse and repeat. All with no video output. I tried powering it off manually, unplugging the PSU, and plugging it back in, unplugged everything all usb/ethernet etc and left HDMI and PSU plugged in, all to no avail.

Feel like the mobo is screwed now, any way to downgrade to an older bios?

 

[Roland Of Gilead]

It's possible, but unless you can get it to boot to bios again you are screwed. Are you complete the bios update process?

Try a CMOS rest. You may need to switch a jumper, then pop the CMOS battery out for 30 seconds, and replace it back in. Then restart. Hopefully that will kick it into gear.

 

[jekkaboi]

Tried the CMOS method, no luck. In other news I've arranged a collection date to return the card to eBuyer. So I'll have to wait and see if they refund me. It also looks like I'll have to buy a new mobo now due to this bricked one being out of warranty. Thanks for trying to help me with the issue, appreciate it.

 

[Roland Of Gilead]

Tried the CMOS method, no luck. In other news I've arranged a collection date to return the card to eBuyer. So I'll have to wait and see if they refund me. It also looks like I'll have to buy a new mobo now due to this bricked one being out of warranty. Thanks for trying to help me with the issue, appreciate it.

Le us know how you get on.

 

[jekkaboi]

Tried the CMOS method, no luck. In other news I've arranged a collection date to return the card to eBuyer. So I'll have to wait and see if they refund me. It also looks like I'll have to buy a new mobo now due to this bricked one being out of warranty. Thanks for trying to help me with the issue, appreciate it.

Le us know how you get on.

New motherboard inside and I still have the same issue. I'm thinking it must be the power supply, CPU or ram now so I've moved to this new thread: http://www.tomshardware.co.uk/answers/id-3866843/boot-looping-computer.html?utm_medium=email&utm_source=forum_email&utm_campaign=EPR-8809