Asrock B250M Pro4 - Ram slot stopped working

[halaszdavid61]

Hi all,
I have this motherboard since March, I haven't added or changed any component since I build this PC. Specs : G4560, 8GB Crucial DDR4, 120GB M.2 SSD, 1TB HDD.

Yesterday the PC was not booting, I checked te BIOS, the SSD was not on the list (it happened before). I unplugged the HDD, and I restarted the PC. The windows was booting without any problem from the SSD. Then suddenly after a few minutes the screen froze under google chrome. The Pc was not responding, I tried to restart it - nothing happened. I pressed down the power button and the PC stucked in some kind of restart loop . Fans are spinning for 1-2 sec, and nothing happens after that. Video attached about the problem:
https://www.youtube.com/watch?v=1UqwXk6Y9BE

I started to troubleshooting and I found out if I don't have any ram at the first 2 Slots the PC working fine. I re-flashed the BIOS (version 2.5) - nothing happened, CMOS was cleared also.

I need help to fix this issue, I already ordered more rams for my PC. I also have warranty for the Mobo.

Thanks in advance

 

[rocktalkrock]

Have you updated all your motherboard drivers?
Have you checked for any yellow warning signs in Device Manager?

 

[halaszdavid61]

Have you updated all your motherboard drivers?
Have you checked for any yellow warning signs in Device Manager?

Yes, I have the latest drivers and latest windows updates.

I forgot to mention above, that yesterday I switched from Wifi adapter to LAN. Now I'm using the motherboards LAN connector.

 

[rocktalkrock]

Have you updated all your motherboard drivers?
Have you checked for any yellow warning signs in Device Manager?

Yes, I have the latest drivers and latest windows updates.

I forgot to mention above, that yesterday I switched from Wifi adapter to LAN. Now I'm using the motherboards LAN connector.

Your video seems to show a video card. Have you tried booting without the video card?

 

[halaszdavid61]

Have you updated all your motherboard drivers?
Have you checked for any yellow warning signs in Device Manager?

Yes, I have the latest drivers and latest windows updates.

I forgot to mention above, that yesterday I switched from Wifi adapter to LAN. Now I'm using the motherboards LAN connector.

Your video seems to show a video card. Have you tried booting without the video card?

Yes,I tried it. Same thing happened, restart loop like in the video. I had to remove the GPU, because the cmos battery was below the GPU.

 

[rocktalkrock]

Have you updated all your motherboard drivers?
Have you checked for any yellow warning signs in Device Manager?

Yes, I have the latest drivers and latest windows updates.

I forgot to mention above, that yesterday I switched from Wifi adapter to LAN. Now I'm using the motherboards LAN connector.

Your video seems to show a video card. Have you tried booting without the video card?

Yes,I tried it. Same thing happened, restart loop like in the video. I had to remove the GPU, because the cmos battery was below the GPU.

Is it still the case if you "don't have any ram at the first 2 Slots the PC works fine"?

 

[halaszdavid61]

[/quotemsg]
Is it still the case if you "don't have any ram at the first 2 Slots the PC works fine"?
[/quotemsg]

Yes, it is still valid, but this morning I removed the CPU cooler and the CPU, and I just saw a pin which was bended to the opposite direction. Might this could be a root cause, but I still don't get it why was it working before...

I don't know what happened or how, I was careful when I installed the CPU back in March.

 

[rocktalkrock]

If it's just 1 pin, carefully bend it back in place, it should be fine.

 

[halaszdavid61]

If it's just 1 pin, carefully bend it back in place, it should be fine.

And what do you think? This could solve the problem?

 

[rocktalkrock]

If it's just 1 pin, carefully bend it back in place, it should be fine.

And what do you think? This could solve the problem?

It might, but as you said, it was working before. Have you tried booting without the 1TB HDD connected?

 

[halaszdavid61]

If it's just 1 pin, carefully bend it back in place, it should be fine.

And what do you think? This could solve the problem?

It might, but as you said, it was working before. Have you tried booting without the 1TB HDD connected?

Yes I tried, to unplugged almost every part and tried to boot the system... Tomorrow I will bring the motherboard with me to work, one of my IT friend will check the socket pin.

 

[halaszdavid61]

If it's just 1 pin, carefully bend it back in place, it should be fine.

And what do you think? This could solve the problem?

It might, but as you said, it was working before. Have you tried booting without the 1TB HDD connected?

CPU socket pin issue was solved, I still have the same issue, if I leave a Ram in the first two slot the pc will stuck in an infite boot loop.

I checked the mother board's forum to look for similar problems:
http://

 

[rocktalkrock]

If it's just 1 pin, carefully bend it back in place, it should be fine.

And what do you think? This could solve the problem?

It might, but as you said, it was working before. Have you tried booting without the 1TB HDD connected?

CPU socket pin issue was solved, I still have the same issue, if I leave a Ram in the first two slot the pc will stuck in an infite boot loop.

I checked the mother board's forum to look for similar problems:
http://forum.asrock.com/forum_posts.asp?TID=6316&title=asrock-b250m-pro4-memory

Have you checked if there is any dirt in the first two RAM slots?

 

[halaszdavid61]

If it's just 1 pin, carefully bend it back in place, it should be fine.

And what do you think? This could solve the problem?

It might, but as you said, it was working before. Have you tried booting without the 1TB HDD connected?

CPU socket pin issue was solved, I still have the same issue, if I leave a Ram in the first two slot the pc will stuck in an infite boot loop.

I checked the mother board's forum to look for similar problems:
http://forum.asrock.com/forum_posts.asp?TID=6316&title=asrock-b250m-pro4-memory

Have you checked if there is any dirt in the first two RAM slots?

Yes, that was one of the first things what I tried. I contacted the retailer's warranty departmen, this week I will bring it back to them, they need 3-4 weeks to investigate/solve this problem...

 

[halaszdavid61]

Problem was solved, before I packed the motherboard for shipping I checked the CPU socket pins again...

I tried to bend them again, I also cleaned the cpu socket with compressed air and now its working...