My PC has started having LAN port issues. I cannot use an Ethernet cable and the ethernet port on my B550 Steel Legend board with my R7 3700X. This port originally worked, but several months ago, it randomly stopped. I assumed it was some weird windows update that broke it, but I still cannot connect via ethernet.
My ethernet cable works, I tested it with my sibling's PS4. When I have an ethernet cable plugged in, nothing shows up under network and internet settings - as if it doesn't register something is plugged in at all. My initial thoughts was that this wasn't hardware related (as it worked a few months ago, and my computer had not moved from the desk it was on prior to having issues).
My specs are:
The LAN port had worked previously but randomly stopped working it appears. I thought it was because my BIOS needed updating, but this doesn't appear to be the case. The ethernet cable works fine in other devices as well. On the ethernet port, I see a yellow solid left light and solid orange light on the right which seems to indicate "On/Linked" and "100Mbps/1Gbps connection" per https://download.asrock.com/Manual/B550M Steel Legend.pdf page 10.
Below are some images of my device manager (before and after attempted realtek LAN drivers are installed), MSINFO information, and the Realtek driver install (and subsequent error). View: https://imgur.com/a/hB7JPgu
I'm really at ends here as I have no idea where to go next. Any ideas?
I've tried troubleshooting found here (
View: https://www.youtube.com/watch?v=EGJKKb0_Gpk
,
View: https://www.youtube.com/watch?v=-cHIkHx-eXw
,
View: https://www.youtube.com/watch?v=8ZSIKL6Wu1o
) to no avail.
My ethernet cable works, I tested it with my sibling's PS4. When I have an ethernet cable plugged in, nothing shows up under network and internet settings - as if it doesn't register something is plugged in at all. My initial thoughts was that this wasn't hardware related (as it worked a few months ago, and my computer had not moved from the desk it was on prior to having issues).
My specs are:
- ASROCK B550 Steel Legend ATX
- AMD Ryzen 7 3700X 8-Core Processor
- Crucial Ballistix sport 3200 MHZ
- AMD 6700XT reference
- SK hynix Gold S31
- intel AX200 m.2 wifi
The LAN port had worked previously but randomly stopped working it appears. I thought it was because my BIOS needed updating, but this doesn't appear to be the case. The ethernet cable works fine in other devices as well. On the ethernet port, I see a yellow solid left light and solid orange light on the right which seems to indicate "On/Linked" and "100Mbps/1Gbps connection" per https://download.asrock.com/Manual/B550M Steel Legend.pdf page 10.
Below are some images of my device manager (before and after attempted realtek LAN drivers are installed), MSINFO information, and the Realtek driver install (and subsequent error). View: https://imgur.com/a/hB7JPgu
I'm really at ends here as I have no idea where to go next. Any ideas?
I've tried troubleshooting found here (
,
,
) to no avail.