Asrock Fatal1ty z97 Killer keyboard issue

[StuardBr]

Hello guys, i'm new here, and i want to know if someone can help me with this thing...

I bought new parts for my PC in last month. Mobo, CPU. GPU and a keyboard.
I installed all the parts, installed my win 10 and used for 5 days so, the keyboard comes. I installed the keyboard and i notice that sometimes the keys don't strike, sometimes it's striking repetitively liiiiiiiiiiiike that. I tested the keyboard on other PC and all were ok, i tested a identical keyboard and the problem is the same. If i use my old x7 GV800, is all ok, but if i use a identical keyboard,a Multilaser Warrior TC199 that my friend bought together with me, this problem occur.

Another problem is that if i try to boot the system with a USB HDD, with HBCD, a live linux or a windows installation, the HD stop to work at the middle of the process. The only way to boot successful is using the "Killer" USB port, dedicated to mouse. With this port, i can boot with any USB bootable unit.

I changed PSU, RAM, cleared BIOS, updated BIOS and nothing solves this problems and i don't know what RMA contact.

Sorry for the bad english, i'm Brazilian and i thank everyone that try to help me.


PS: I tried change the compatibility options in the BIOS, but the problem persist. Another thing is, if i disable the USB 3.0 in the bios,the USB 3.0 ports still working and the issues with the keyboard increase. With the option disabled, is impossible to use the keyboard inside the UEFI BIOS because of the annoying randomness of the problems.

PPS: I tested the keyboard in 3 PC and is OK. I tested my system with Win 7, 8.1, 10 and MiniWin from HBCD and in all of them, the problem occour.

 

[maugusto]

did you try to use the keyboard with the PS/2 adapter?

 

[StuardBr]

did you try to use the keyboard with the PS/2 adapter?

Tks for the reply man, and yes, i tried the adapter, but the keyboard don't work with it.

Just to add a info, i installed a PCI USB 2.0 card, and using the keyboard with this card it's working very well. I think that i have a incompatibility between the mobo and the keyboard, because using a old keyboard or with this card, all the problems with the USB vanish. I will try contact with the Asrock to see if this problem occur with someone else.

 

[dawidpotok]

did you try to use the keyboard with the PS/2 adapter?

Tks for the reply man, and yes, i tried the adapter, but the keyboard don't work with it.

Just to add a info, i installed a PCI USB 2.0 card, and using the keyboard with this card it's working very well. I think that i have a incompatibility between the mobo and the keyboard, because using a old keyboard or with this card, all the problems with the USB vanish. I will try contact with the Asrock to see if this problem occur with someone else.

Did Asrock replayed something interesting on your keyboard problem? I have the same issue, also Asrock motherboard and want to explore all possible solutions before I buy PCIe USB card.

 

[StuardBr]

did you try to use the keyboard with the PS/2 adapter?

Tks for the reply man, and yes, i tried the adapter, but the keyboard don't work with it.

Just to add a info, i installed a PCI USB 2.0 card, and using the keyboard with this card it's working very well. I think that i have a incompatibility between the mobo and the keyboard, because using a old keyboard or with this card, all the problems with the USB vanish. I will try contact with the Asrock to see if this problem occur with someone else.

Did Asrock replayed something interesting on your keyboard problem? I have the same issue, also Asrock motherboard and want to explore all possible solutions before I buy PCIe USB card.

Hello!

I contacted Asrock and after many tests, videos, pictures and tears, they said "It's a keyboard problem, not our." and closed the ticket.

I'm here, using a PCI USB card with the keyboard and waiting for my next upgrade to put this thing on fire. Asrock never again.

 

[dawidpotok]

I contacted Asrock and after many tests, videos, pictures and tears, they said "It's a keyboard problem, not our." and closed the ticket.

I'm here, using a PCI USB card with the keyboard and waiting for my next upgrade to put this thing on fire. Asrock never again.

HA HA, thanks for answer. I`ll buy that hub ASAP then.

Cheers!