Asrock RGB LED wont turn off

[swilli420]

I have an AB350M with an RGB LED strip plugged directly into the motherboard and I can't turn it off under the RGB LED utility. When I go to turn it off, it displays green. Also, I can't get the red LED's to light up at all. Thanks

 

[Insomniac Jack]

RGB LED strips can be plugged in backwards. Turn the connector around on the motherboard connector and you should get red and be able to turn it off.

 

[swilli420]

RGB LED strips can be plugged in backwards. Turn the connector around on the motherboard connector and you should get red and be able to turn it off.

Okay, I did this and the LED strip did not light up and my computer would not boot. I had to clear CMOS for it to boot back up. The strip still works but it still does the same thing. I contacted the seller and they determined that it was a bad strip and sent me another one. I'll have to wait and see if it's the strip or Asrocks RGB utility causing problem. Thanks.

 

[swilli420]

Well I got it and put it in and it does the same thing. I checked the wiring and I think it's the program that's messed up. I have already uninstalled and reinstalled it. I guess I'll contact ASrock support and ask them. Anyone have anymore ideas? Thanks.

 

[swilli420]

Asrock has not responded after a week. Can anyone help me?