Two things first:
1) Am I posting in the right forum
?
2) Pic's and email from ASRock attached below.
Ok, so I had this issue from day 0 with my ASRock x58 Extreme (It's my second one from them; the first one had some other issue, I can't even remember what) which is that memory channel 2 didn't work. Evereything else worked beautifully: no error's during stress testing, no memtest erors, no hangs, decent overclocking (it's 40ºC outside!), etc.
Of course I looked and looked for the source of the problem: memory modules, memory slots, etc and I even checked for bent CPU pin's, and I didn't see a single one!. It would be understandable if they claimed a single one is bent, but the pic's of my MB they sent me have at least a doezen! I think this is impossible: I would have noticed them one of the numerous times I took the thing apart (and inspected the socket and CPU), and if that many pins are broken, something else would of had to have failed, I think? This is one of the principle answers I'm looking for, could the system have worked as well as I described previously, taking into account the photos below?
So I decided to send it in for an RMA, and contacted them. I could barely understand what they said over the phone (they have a very bad connection and even worse accent). I got them to agree to pay for shipping, and they sent me the supposed link to print my fedex label in a document that -believe it or not- had no extension. I added .html and was able to open it, but the formatting was all wrong, and it took about 1m to make out one line of text -there where about two pages of it to go thru. When I finally had time to sit down for an hour and read thru that, I found out I had to go to a website, enter some info, and only then could I print the label. Problem was it had expired 2 days ago (they gave me about 3 to print it). So I had to call again, bla bla bla, long story short I got it sent, with the socket cap on and all. They in theory took care of shipping and packaging, so I don't see how I can be responsible if anything happened to it on it's way there.
So now they have my MB, and want me to send them $35 to repair it because they don't cover physical damage. I seriously believe (as in I'm 99.9% sure) that I didn't send them the MB in that state, but I seriously doubt they'll care.
What do you guy's think? Is it possible that my MB really was in that state? What can I do, I mean, has anyone ever been in my position before and have some advice to give?
ASRock email:
Hi $%^ %^&,
We received your package yesterday. However, our RMA person found out your motherboard has very serious CPU BENT PINS and the memory slot is not a problem. Please find the attached pics regarding the defective part. CPU BENT PINS belong to physical damage and it’s not cover under our one year warranty. Physical damage product, we will charge $35 service fee if you like to get a replacement. Please send your check and Money order payable to “ASRock America Inc” to following address. We will ship the replacement at the same day once we receive your payment. Let me know if you have any questions.
Please send the payment to:
ASRock America
13848 Magnolia Ave.
Chino, CA 91710
Attn: RMA Dept.
Pictures coming soon... with my conection they'll take another 5' to download
1) Am I posting in the right forum
?2) Pic's and email from ASRock attached below.
Ok, so I had this issue from day 0 with my ASRock x58 Extreme (It's my second one from them; the first one had some other issue, I can't even remember what) which is that memory channel 2 didn't work. Evereything else worked beautifully: no error's during stress testing, no memtest erors, no hangs, decent overclocking (it's 40ºC outside!), etc.
Of course I looked and looked for the source of the problem: memory modules, memory slots, etc and I even checked for bent CPU pin's, and I didn't see a single one!. It would be understandable if they claimed a single one is bent, but the pic's of my MB they sent me have at least a doezen! I think this is impossible: I would have noticed them one of the numerous times I took the thing apart (and inspected the socket and CPU), and if that many pins are broken, something else would of had to have failed, I think? This is one of the principle answers I'm looking for, could the system have worked as well as I described previously, taking into account the photos below?
So I decided to send it in for an RMA, and contacted them. I could barely understand what they said over the phone (they have a very bad connection and even worse accent). I got them to agree to pay for shipping, and they sent me the supposed link to print my fedex label in a document that -believe it or not- had no extension. I added .html and was able to open it, but the formatting was all wrong, and it took about 1m to make out one line of text -there where about two pages of it to go thru. When I finally had time to sit down for an hour and read thru that, I found out I had to go to a website, enter some info, and only then could I print the label. Problem was it had expired 2 days ago (they gave me about 3 to print it). So I had to call again, bla bla bla, long story short I got it sent, with the socket cap on and all. They in theory took care of shipping and packaging, so I don't see how I can be responsible if anything happened to it on it's way there.
So now they have my MB, and want me to send them $35 to repair it because they don't cover physical damage. I seriously believe (as in I'm 99.9% sure) that I didn't send them the MB in that state, but I seriously doubt they'll care.
What do you guy's think? Is it possible that my MB really was in that state? What can I do, I mean, has anyone ever been in my position before and have some advice to give?
ASRock email:
Hi $%^ %^&,
We received your package yesterday. However, our RMA person found out your motherboard has very serious CPU BENT PINS and the memory slot is not a problem. Please find the attached pics regarding the defective part. CPU BENT PINS belong to physical damage and it’s not cover under our one year warranty. Physical damage product, we will charge $35 service fee if you like to get a replacement. Please send your check and Money order payable to “ASRock America Inc” to following address. We will ship the replacement at the same day once we receive your payment. Let me know if you have any questions.
Please send the payment to:
ASRock America
13848 Magnolia Ave.
Chino, CA 91710
Attn: RMA Dept.
Pictures coming soon... with my conection they'll take another 5' to download
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