ASRock X99 Extreme6 VERY quiet max volume

[KingGulliver]

Hi,

I very recently bought and assembled my new pc. At first everything was normal, but after a few days the sound became very low, this was after a regular reboot (with windows update though). Every motherboard & sound driver has been updated, every windows sound setting has been checked again and again and again. When I turn up all volumes of software and hardware the sound is just loud enough to recognize which song is playing. Then, suddenly - this happened a few thimes: sometimes a couple of times a day, sometimes 3 days it does not - that the sound becomes normal (this is extremely loud when all volume settings are at max). In certain applications I can hear crackles. I also used 2 different headphones & 2 different sound systems. They were all plugged in the front as well in the back audio connection of my pc... any tips or possible solutions?

ASRock X99 Extreme6
GTX 970
i7 5820k
Crucial mx100 256gb
GeIL 4x4 gb 3000MHZ
Corsair RM1000Wat
Windows 8.1

Thanks in advance!

 

[royalcrown]

I think it's the driver, try rolling it back.If you don't know how to do that, I'll post it for you.

 

[KingGulliver]

I think it's the driver, try rolling it back.If you don't know how to do that, I'll post it for you.

Indeed i don't know how to do that. Can you help me out?

 

[royalcrown]

Sure. For what it's worth, I just had some weirdness with my soundcard the other night when I switched from headphones, back to HDMI, my volume was super low too. I think windows just gets it's bits randomly screwed sometimes (a bug). I had to re install my Nvidia driver to fix it.sheesh.

You say your stuff is plugged in the front and /or back, so I assume your using the 3.5mm jacks and the onboard audio.

Okay in 8.1 you go to Control Panel (you can type control panel in the charm bar or search from Metro. Then click on System. (IF you cant see a whole bunch of icons, you need to click on "view by:" and select large or small icons. Then go to System).

Under the heading Control Panel Home select Device Manager, the Device manager window will pop open.

Scroll down to Sound, video and game controllers and expand it by double clicking or clicking on the little triangle to the left of the words "Sound, video and game controllers".

You'll see something similar to "Realtek High Definition Audio"...your board uses a Realtek setup according to the web page.

Double click it and select Roll Back Driver and reboot, if it is still doing it try the Uninstall option and reboot. Windows should reinstall it automatically if you do that. If it works, don't let windows update update it any more.

I had windows update do an update for my wifi card on my motherboard (windows 7 though) and guess what, the update disabled my internet.

Sometimes the older one works best. Unlike your video card drivers, new sound card drivers usually only fix minor bugs and don't generallyadd performance or new features. Sometimes they fix a bug but the fix breaks something else.

Let me know if you need more help

 

[KingGulliver]

The driver roll back option was grey and therefore it wasn't possible to click on it. However I uninstalled the realtek driver. After restart windows installed a driver automatically: same problem. Then I downloaded the audio driver from the ASRock website (Realtek 6.0.1.7195): same problem. I don't know what do to...

 

[KingGulliver]

I also tried the driver from Realtek's website (version 6.0.1.7246): same problem

 

[royalcrown]

That usually fixes it, just for grins...try pushing your plug in and also rotate it in the socket and see if the connection is just coincidentally sucking. Since you tried the other drivers with the same problem I don't have anything more for you to try at the moment.

 

[KingGulliver]

That usually fixes it, just for grins...try pushing your plug in and also rotate it in the socket and see if the connection is just coincidentally sucking. Since you tried the other drivers with the same problem I don't have anything more for you to try at the moment.

Thanks for your input anyway. Do you think a new PCI-e sound card would 'fix' the problem?

 

[royalcrown]

Well, it really shouldn't be doing that on the back audio anyways, my front were always noisy so I never use em. I believe it would FIX it as far as the crackling. I bought my kid a cheap USB sound card of EBAY and it uses a cmedia chip (same as my plantronics headset) and no noise on his. He broke his audio jack and a cheap 4 dollar USB dongle works fine.

Me personally, I'd run REFRESH MY PC and then reinstall windows, and if fixed, never let it "update" my sound to crap.

http://windows.microsoft.com/en-us/windows-8/restore-refresh-reset-pc

It'll ask you for the disk unless you installed windows 8 from the Microsoft Store.

If you don't want do that and would rather just spend the $$ then this is what I got my son:

http://www.ebay.com/itm/USB2-0-External-7-1-Channel-3D-Virtual-Audio-Sound-Card-Adapter-PC-/201153546145?pt=LH_DefaultDomain_0&hash=item2ed5af87a1

I hope you get this sorted, I'd be irritated as all heck.

 

[KingGulliver]

Well, it really shouldn't be doing that on the back audio anyways, my front were always noisy so I never use em. I believe it would FIX it as far as the crackling. I bought my kid a cheap USB sound card of EBAY and it uses a cmedia chip (same as my plantronics headset) and no noise on his. He broke his audio jack and a cheap 4 dollar USB dongle works fine.

Me personally, I'd run REFRESH MY PC and then reinstall windows, and if fixed, never let it "update" my sound to crap.

http://windows.microsoft.com/en-us/windows-8/restore-refresh-reset-pc

It'll ask you for the disk unless you installed windows 8 from the Microsoft Store.

If you don't want do that and would rather just spend the $$ then this is what I got my son:

http://www.ebay.com/itm/USB2-0-External-7-1-Channel-3D-Virtual-Audio-Sound-Card-Adapter-PC-/201153546145?pt=LH_DefaultDomain_0&hash=item2ed5af87a1

I hope you get this sorted, I'd be irritated as all heck.

I have ordered a Creative Sound Blaster Z sound card. Tomorrow is the delivery. I keep you posted. And indeed, it's annoying as hell!!!!!