Question ASsrock z87 extreme6 socket 1150 Sapphire Rx580 8gb nitro blue edition blank screen not recognised in BIOS

[jaycexxx]

hi guys my current set up is

ASsrock z87 extreme6 socket 1150
Sapphire Rx580 8gb nitro blue edition (previously had a gtx750TI)
16 gb ddr3 1600mhz
I7 4770k
artic blue 850w PSU (tried a dell 875w)

i have tried everything to get the graphics card to work.
i have tried the correct PCI express slot aswell as the other two swapped out the power supply for a dell 875w one. no trace of it under system monitor in Uefi. tried diabling IGPU and enabling it too . running out of ideas. The card lights up but the fans dont spin... worked in a friends PC. HELP

 

[Dark Lord of Tech]

ARTIC Blue PSU is literally a piece of garbage.

 

[jaycexxx]

tried it with the dell one too its from an alienware pc 875w and still does the same

 

[Dark Lord of Tech]

What monitor connection?

 

[jaycexxx]

tried dvi and both hdmis bud

 

[jaycexxx]

been doing a bit of looking arouynd and the dell only has 18amps on the 12v rail ( the arctic cool has 34amp)
Ccould this be the reason neither are powering it up?

 

[jaycexxx]

Latest update just tried it in another pc with a 850w consair psu still having the same issued the card lights up and so do the fans but nothing else.

 

[Dark Lord of Tech]

I had 3 out of 3 RX 580's a couple of years ago , had to be RMA to Sapphire , due to no display. New ones are still running in those setups. Two Special Editions and one Limited Edition.

 

[jaycexxx]

cheers bud, I bought it second hand off facebook and the guy i bought it from isnt resomnding to me ...so i am stuffed regards to returning it to the manufacturer. i dont know it it is reparable or even who to send it to either. Any ideas would be greatly appreciated

 

[Dark Lord of Tech]

You would need a proof of purchase. Probably out of luck there.

 

[jaycexxx]

cheers bud, I bought it second hand off facebook and the guy i bought it from isnt resomnding to me ...so i am stuffed regards to returning it to the manufacturer. i dont know it it is reparable or even who to send it to either. Any ideas would be greatly appreciated

You would need a proof of purchase. Probably out of luck there.

Would it still light up fully in both legacy or uefi mode in the BIOS?

 

[jaycexxx]

Hi guys ,
This is a response i got from the official Sapphire technical department (Sapphire Tech) with regards to my graphics card issue:-

(copy and pasted the email)

Dear Sir
Try use eraser to clean up card PCI-E finger with motherboard bios, chipset driver update first. If still the same, try switch to bios-2 from the card and test your card on other platform again, like reseller platform. Check this way and sorry for your inconvenience.
Regards

I get the 2nd bios part but i am completely lost with regards to the first part.

what does he mean by 'eraser' and 'PCI-E' finger or is it just me.
(and don't laugh)
HELP!!!!

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