Hello~~
I bought a new pair of headsets for my laptop recently but I can't get it to work on it. I've had my friend test the headset on his computer and it works there and I've taken my laptop taken in to have it's audio jacks tested and to make sure there were no problems with it in general. I didn't bring my headset with me when I went to get everything tested, but we tested everything with headsets that were at the repair store and they worked fine (after updating all the drivers, etc.).
I returned home and plugged in my headset to test it out and now they still aren't working and I can't figure out why.
My laptop is a MSI GE60 Apache Pro and my headset is Astro A40.
Whenever I plug my headset jacks in I get a message saying: http://gyazo.com/ec6e89dbf63df6c666178e10c62d2dce
But when I look at playback/recording devices, they are not listed:
Recording: http://gyazo.com/88ce81bd4b356e2f16c9b491b00f3bc3
Playback: http://gyazo.com/427f0f39675bae7a314d3e01e6f51f6d
(However, when I plug my headset in I am able to hear things through it)
I feel like there's probably some simple step that I'm missing but I can't figure out what it is. Can anyone help me with this problem?
I bought a new pair of headsets for my laptop recently but I can't get it to work on it. I've had my friend test the headset on his computer and it works there and I've taken my laptop taken in to have it's audio jacks tested and to make sure there were no problems with it in general. I didn't bring my headset with me when I went to get everything tested, but we tested everything with headsets that were at the repair store and they worked fine (after updating all the drivers, etc.).
I returned home and plugged in my headset to test it out and now they still aren't working and I can't figure out why.
My laptop is a MSI GE60 Apache Pro and my headset is Astro A40.
Whenever I plug my headset jacks in I get a message saying: http://gyazo.com/ec6e89dbf63df6c666178e10c62d2dce
But when I look at playback/recording devices, they are not listed:
Recording: http://gyazo.com/88ce81bd4b356e2f16c9b491b00f3bc3
Playback: http://gyazo.com/427f0f39675bae7a314d3e01e6f51f6d
(However, when I plug my headset in I am able to hear things through it)
I feel like there's probably some simple step that I'm missing but I can't figure out what it is. Can anyone help me with this problem?
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