Asus AI Suite 2 problems

[mtrotchie]

I have an Asus p8z77-v pro and have use ai suite 2 without problems for a long time. However recently with a malware scare a virus scan removed a turbovhelp 0042d35a file or something (I don't remember the file but that's the error I get when booting). Pretty sure I fixed my malware problem but now ai suite is acting up horribly. I can't even uninstall it or reinstall over the current install so that I can uninstall it. I get an "installation support file cannot be found" type of error, and this happens when I try to install OR uninstall it, so I can do neither. I found a thread with someone having similar issues and they linked a cleaner specifically for ai suite 2 which also does not work. I'm pretty lost in what to do, I read this 0042d35a error can cause other programs to stop working correctly so I'd really like to resolve this asap, but have no idea what to do. Any help would be appreciated

 

[mtrotchie]

I currently run windows 8.1, just gonna do a fresh install with the free upgrade to windows 10 and go from there. Hopefully that wipes everything clean and I can get it up and running again because I do enjoy having a fan controller

 

[ExtremelyGeeky]

Try using Iobit uninstaller to look for and uninstall the remainder of the ai suite, then using that software do the scan for left over's, and delete them as well, shut down and restart your pc and then try to reinstall the AI suite, this worked for me when I had this issue a few years ago, something happened where malwarebytes quarantined some part of it as a false positive and it effed everything up... this was how i was able to fix it on my own system.

 

[mtrotchie]

Extremely, I actually saw this thread you posted in about iobit. Maybe I just didn't do it correctly but when I tried to uninstall using iobit it just tried to uninstall the regular way and nothing changed, same errors. Appreciate the input though!

 

[Flying Head]

I recall that Asus Suite removal is problematic. The Asus website has a Cleaner that operates in safe mode, which for Windows 10 is another pain. Anyway, it runs itself a few times until nothing more is found. I don't recall if even it was effective. I may have just reinstalled the O.S. and all the applications over (and over, and over). The over and over is when I discovered to keep the users AppData Documents on another drive, but that is another story.