ASUS AI Suite 3 Crashing and will not restart

[Speedy IV]

I am getting ready to do a new build that I plan to overclock. In preparation, I am just starting to play with Asus AI Suite 3. The computer I am using for now is a work computer that I use every day which is stable and runs fine. I am playing around with AI Suite 3 on this machine to familiarize myself with the over clocking capabilities of the program which I plan to use for a new build I am doing.

This system is basically an I7 5820K running in an Asus X99-Deluxe with 16GB of DDR4 RAM. I installed AI Suite 3 and it starts OK. I tried to run Fan Expert 3 just to check it out before trying 5-way optimization. When I select Fan Auto Tuning, I get a confirmation box that says “Do you want to continue?” I click YES and get the following error. “Access Violation at address 04C4D*D4 in module ‘dip4.dll’. Read of address FFFFFFF7”. I can click OK in that box and then the error box disappears. After that, AI3 just sits there and does nothing. Clicking STOP gives me the same error message. I can’t go back to the main AI Suite 3 menu. I can’t do anything in AI Suite 3 except exit the program. When I restart it, it comes up OK but does the same thing again. I have tried rebooting and uninstalling and reinstalling AI Suite 3.

After failing with Fan Auto Tuning, I went ahead and ran 5-way optimization (Fast). The system immediately went into shutdown – not a crash – Windows 7 doing an orderly shutdown. After it rebooted, I had to log in. AI Suite 3 does not start to run. If I try to start the program again manually, I get the following 2 errors -


Dipawaymode – The remote procedure call failed. A few seconds after that I get the second error – Aisuite3 – The remote procedure call failed. I can click OK in each error box and they disappear. AI Suite 3 does not appear in the task bar – I don’t think it loaded. If I try to start it again, I immediately get the second error – Aisuite3 – The remote procedure call failed. That is all it will do until I uninstall and reinstall it.

This computer has a lot of programs loaded on it and a lot of things that run in the tack bar. I shut all of them down that I could before I tried the 5-way optimization, if that means anything.

Thanks for any advice !!

 

[TechyInAZ]

Do me a favor, and only run fan xpert on the AI suite 3. That's all it's good for. I've tried all the other fancy features and they're pretty useless.

However, to fix the crashing, reinstall the AI suite. That's the only way I was able to get it to work.

 

[Speedy IV]

Thanks for your response. The first time I installed it, Fan Expert did run. When I tried to run 5-way, the computer rebooted and AI would not run after that. I did an uninstall and reinstall. Then even Fan Expert would not run and I would get the errors I described above. I have been reading up and it seems that the Asus uninstaller leaves garbage behind. They have an uninstall clean up utility you can download from the ROG forum. I have not tried that yet.

Someone on another thread has stated that AI may not run on Win7. I have not found any other statements to that affect. That guy said upgrade to Win10 because its better, 7 is outdated etc. Well I don't know about that. I "upgraded" to Win10 on my home computer and have had nothing but problems - slow, mail problems, Windows Defender problems, etc. I am not liking Win10 so far. I can't upgrade the "test" computer I am trying this on anyway as it is a work computer and our IT guy would frown on me changing the OS.

I am going to try running the Asus uninstall cleanup utility (kind of pathetic that this even exists) and try a fresh install. The new build I am preparing for will likely be WIN10...

Thanks Again !

 

[TechyInAZ]

No problem. BTW...On your home computer, if you upgraded WITHOUT doing a clean install afterward then that's why your having all these issues. Once you do a clean install, windows 10 runs like a champ.

I'm glad that you mentioned windows 7...Now that I think about it, all the issues I had with AI suite 3 were when I had windows 8.1 installed. Now that I've been using windows 10 for a year, I've had no issues with the AI suite.

 

[Speedy IV]

Yeah I did not do a clean install. I let Microsoft do the in place upgrade. I have read in a bunch of places that you really need to do a clean install of it. I have the Win10 ISO file so when I do the new build, I will load 10 on it from the ISO. Then I want to OC it until the max I can get that is stable. The jury is out on AI-3 but I am hoping I can let it set a fairly conservative overclock for everyday use and a more aggressive one for gaming, 3-D CAD, and 3-D graphics work. I opted for an I7-5820K as I wanted those extra cores and threads for 3-D work. I wish I could have afforded a 40-lane CPU as I am going to be juggling PCIe lanes.

Anyway, once the new build is up and running, I will wipe my current machine and do a W10 clean install. I can vouch for it not running well, at least for me, when doing the in place upgrade.

UPDATE - I ran the Asus cleanup utility, rebooted,and am trying to install AI-3 again (on the W7 machine). I tell it to run and nothing happens at all. I can see a process for it in Task Manager but nothing is happening at all. It is not installing. I think I may give up on trying it on this W7 machine and just wait until the new build is up and running. I still don't get why it won't runor run properly on W7. I can't find anything about an OS limitation for AI-3.

Thanks !

 

[TechyInAZ]

Your welcome. I hope the installs go well for you!