Question Asus Aura software does not recognize motherboard

Superfrog79

Prominent
Feb 25, 2020
44
2
545
3
Hi guys,

I went to Armoury Crate software for my Asus Motherboard Z390E (brand new) and clicked update and updated all asus software. From that update, my asus aura and armoury crate does not recognize motherboard. I can change lights to light strip, graphic card, ram and on my ARGB header. My motherboard light is not lit anymore and my fan on cpu which is connected to RGB header is constant white. I cannot access to it. I tried to go to bios to turn on and off aura, but useless, motherboard is still not lit and RBG header always give white light. My motherboard is ASUS ROG STRIX Z390E and I also tried to reinstall softwere, no use. I think some ASUS HAL service ASUS AURA service update broke the thing. This is what is installed and broke it:

Item Version
---- -------
Armoury Crate UWP App 2.6.14.0
ROG Live Service 1.0.24.0
AURA Service (Lighting Service) 3.03.95
Armoury Crate lite service 2.6.14
ASUS AIOFan HAL 1.1.2
ASUS AURA Extension Card HAL 1.0.17
ASUS AURA Motherboard HAL 1.0.61
ASUS AURA Odd Component 1.0.8
ASUS Aac_NBDT HAL 2.3.11.0
ASUS Keyboard HAL 1.0.50
ASUS MB Peripheral Products 1.0.32
ASUS Mouse HAL 1.0.53
ASUS MousePad HAL 1.0.1.2
AacAudioHal 1.02.12
AacDispaly 1.1.25
AacVGA 0.0.2.6
CosairDram 1.0.13
KingstonDram 1.0.21
AURA DRAM Component 1.0.39
ENE RGB HAL 1.00.12
ENE_DRAM_RGB_AURA42 1.00.02
ENE_EHD_ASM_HAL 1.00.05
ENE_EHD_M2_HAL 1.00.02
GALAX GAMER RGB 1.00.02
PHISON HAL 1.0.2.0
Patriot Viper M2 SSD RGB 1.00.05
Patriot Viper RGB 1.00.08

Do you have idea what to do and how to get in control of RGB headear and motherboard?

Rgds
 

QuantumXRhinocerus

Honorable
Nov 27, 2014
15
0
10,510
0
I would like to add onto this comment so hopefully it would gain more focus. I have an x470-f board in which everything was being perfectly synced until the most recent update where everything is synced except my motherboard light. It doesn't show up with my motherboard as it used to but I could still control other components on my ARGB and RAM. Tried reinstalling and everything.


Item Version
---- -------
Armoury Crate UWP App 2.6.14.0
ROG Live Service 1.0.24.0
AURA Service (Lighting Service) 3.03.95
Armoury Crate lite service 2.6.14
ASUS AIOFan HAL 1.1.2
ASUS AURA Extension Card HAL 1.0.17
ASUS AURA Motherboard HAL 1.0.61
ASUS AURA Odd Component 1.0.8
ASUS Aac_NBDT HAL 2.3.4.0
ASUS Keyboard HAL 1.0.37
ASUS MB Peripheral Products 1.0.31
ASUS Mouse HAL 1.0.39
ASUS MousePad HAL 1.0.1.1
AacAudioHal 1.2.4
AacDispaly 1.1.25
AacVGA 0.0.2.6
CosairDram 1.0.13
KingstonDram 1.0.21
AURA DRAM Component 1.0.39
CorsairAsusPlugin 2.0.0
ENE RGB HAL 1.00.10
ENE_DRAM_RGB_AURA42 1.00.02
ENE_EHD_M2_HAL 1.00.01
GALAX GAMER RGB 1.00.02
PHISON HAL 1.0.2.0
Patriot Viper M2 SSD RGB 1.00.05
Patriot Viper RGB 1.00.06
 

QuantumXRhinocerus

Honorable
Nov 27, 2014
15
0
10,510
0
Hi guys,

I went to Armoury Crate software for my Asus Motherboard Z390E (brand new) and clicked update and updated all asus software. From that update, my asus aura and armoury crate does not recognize motherboard. I can change lights to light strip, graphic card, ram and on my ARGB header. My motherboard light is not lit anymore and my fan on cpu which is connected to RGB header is constant white. I cannot access to it. I tried to go to bios to turn on and off aura, but useless, motherboard is still not lit and RBG header always give white light. My motherboard is ASUS ROG STRIX Z390E and I also tried to reinstall softwere, no use. I think some ASUS HAL service ASUS AURA service update broke the thing. This is what is installed and broke it:

Item Version
---- -------
Armoury Crate UWP App 2.6.14.0
ROG Live Service 1.0.24.0
AURA Service (Lighting Service) 3.03.95
Armoury Crate lite service 2.6.14
ASUS AIOFan HAL 1.1.2
ASUS AURA Extension Card HAL 1.0.17
ASUS AURA Motherboard HAL 1.0.61
ASUS AURA Odd Component 1.0.8
ASUS Aac_NBDT HAL 2.3.11.0
ASUS Keyboard HAL 1.0.50
ASUS MB Peripheral Products 1.0.32
ASUS Mouse HAL 1.0.53
ASUS MousePad HAL 1.0.1.2
AacAudioHal 1.02.12
AacDispaly 1.1.25
AacVGA 0.0.2.6
CosairDram 1.0.13
KingstonDram 1.0.21
AURA DRAM Component 1.0.39
ENE RGB HAL 1.00.12
ENE_DRAM_RGB_AURA42 1.00.02
ENE_EHD_ASM_HAL 1.00.05
ENE_EHD_M2_HAL 1.00.02
GALAX GAMER RGB 1.00.02
PHISON HAL 1.0.2.0
Patriot Viper M2 SSD RGB 1.00.05
Patriot Viper RGB 1.00.08

Do you have idea what to do and how to get in control of RGB headear and motherboard?

Rgds
Actually, I just found the solution on reddit by u/jigglyjohnson13 . All he and I did was basically unplug the power supply (and turned off the switch for good measure), the next boot up all is working like normal again.
 
Jul 18, 2020
1
0
10
0
Hi guys,

I went to Armoury Crate software for my Asus Motherboard Z390E (brand new) and clicked update and updated all asus software. From that update, my asus aura and armoury crate does not recognize motherboard. I can change lights to light strip, graphic card, ram and on my ARGB header. My motherboard light is not lit anymore and my fan on cpu which is connected to RGB header is constant white. I cannot access to it. I tried to go to bios to turn on and off aura, but useless, motherboard is still not lit and RBG header always give white light. My motherboard is ASUS ROG STRIX Z390E and I also tried to reinstall softwere, no use. I think some ASUS HAL service ASUS AURA service update broke the thing. This is what is installed and broke it:

Item Version
---- -------
Armoury Crate UWP App 2.6.14.0
ROG Live Service 1.0.24.0
AURA Service (Lighting Service) 3.03.95
Armoury Crate lite service 2.6.14
ASUS AIOFan HAL 1.1.2
ASUS AURA Extension Card HAL 1.0.17
ASUS AURA Motherboard HAL 1.0.61
ASUS AURA Odd Component 1.0.8
ASUS Aac_NBDT HAL 2.3.11.0
ASUS Keyboard HAL 1.0.50
ASUS MB Peripheral Products 1.0.32
ASUS Mouse HAL 1.0.53
ASUS MousePad HAL 1.0.1.2
AacAudioHal 1.02.12
AacDispaly 1.1.25
AacVGA 0.0.2.6
CosairDram 1.0.13
KingstonDram 1.0.21
AURA DRAM Component 1.0.39
ENE RGB HAL 1.00.12
ENE_DRAM_RGB_AURA42 1.00.02
ENE_EHD_ASM_HAL 1.00.05
ENE_EHD_M2_HAL 1.00.02
GALAX GAMER RGB 1.00.02
PHISON HAL 1.0.2.0
Patriot Viper M2 SSD RGB 1.00.05
Patriot Viper RGB 1.00.08

Do you have idea what to do and how to get in control of RGB headear and motherboard?

Rgds
Had same problem of MB not detected in Aura sync and I was able to fix mine very easy, in the bios in RGB LED options (in working state) turn ALL ON, then in the (in sleep, hibernate or off state) I selected AURA ONLY. In my bios version I have a few options which are ON, OFF, ALL ON, AURA ONLY, so I'm guessing it will only work if you have those options available. Hope it works for you.
 

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