Asus built-in battery "0% available, plugged in, not charging"

[nessaleii]

I'm pretty sure my charger has nothing to do with this. It looks completely fine to me. My ASUS laptop won't turn on unless the charger's plugged in. And when I plug it in, the led light indicator for charging won't light up. It's been maybe for a week now that it's like this. And when I turn the laptop on, its still staying on 0%. Please help me. I'm a student who really needs her laptop to be fixed coz I've got many projects piled up 🙁

 

[jsmithepa]

Wild guess: worn battery that needs replacing?

 

[BadAsAl]

You cannot tell if the charger is bad by looking at, but you can test it using a multimeter. Or another cheap way to know is to either get another ASUS charger or buy a universal one and see if it charges the battery.
If it doesn't then it is either a bad battery or something else like a bad power board or motherboard.

 

[Marcy_3]

Any luck? I just got my NEW asus w/ built-in yesterday and set it up and am having this same issue. ac is powering it but not charging it. 0% avail, plugged in, not charging.

 

[rgd1101]

Any luck? I just got my NEW asus w/ built-in yesterday and set it up and am having this same issue. ac is powering it but not charging it. 0% avail, plugged in, not charging.

Does it have removable battery? check the connection
If it new. contact asus, or just return it for a replacement

 

[Marcy_3]

Any luck? I just got my NEW asus w/ built-in yesterday and set it up and am having this same issue. ac is powering it but not charging it. 0% avail, plugged in, not charging.

Does it have removable battery? check the connection
If it new. contact asus, or just return it for a replacement

Thanks, but that takes time and I need it for work now...not to mention the time I've already spent on setting it up. Hoping to find a fix at home vs returning it to start all over. Non-removable battery.

 

[rgd1101]

Any luck? I just got my NEW asus w/ built-in yesterday and set it up and am having this same issue. ac is powering it but not charging it. 0% avail, plugged in, not charging.

Does it have removable battery? check the connection
If it new. contact asus, or just return it for a replacement

Thanks, but that takes time and I need it for work now...not to mention the time I've already spent on setting it up. Hoping to find a fix at home vs returning it to start all over. Non-removable battery.

Sound like a hardware issue. either get it replace now or pay it later

 

[Stephen_176]

I'm pretty sure my charger has nothing to do with this. It looks completely fine to me. My ASUS laptop won't turn on unless the charger's plugged in. And when I plug it in, the led light indicator for charging won't light up. It's been maybe for a week now that it's like this. And when I turn the laptop on, its still staying on 0%. Please help me. I'm a student who really needs her laptop to be fixed coz I've got many projects piled up 🙁

Hi, did you ever get this fixed? I've had the same problem now for ages on my Asus laptop, can't figure out what is going on with it.